Hotel Narada Grand Hotel a Hangzhou

I liked my stay except during my arrival, the receptionist seemed kind of rude and ignorant. Being a foreigner, plus it was Asian Games season, they have thought that I came from overseas. Ignorant to the fact that there are foreigners living and working here. They kept looking at my visa and did not actually know what it is. That stigma of being foreign and COVID 19! Their receptionists have zero ENGLISH SKILLS. Which is unfortunate because the hotel seems luxurious enough to at least hire someone who can be at least proficient with the language. The hotel is located in the central area and is just a 3-5min walking distance to the subway. I would want to stay again minus the inefficiency and lack of courtesy from the reception area. Please train your receptionists! Concierge staff were really accommodating despite the lack of English skills. They made up the rudeness and lack of finesse from the receptionists.

房間很大，前台服務很好，提前一天打電話來詢問需求，酒店是新開的，衞生乾淨的！房間佈局很合理！特別説一下早餐特別棒，東西很多，味道也不錯，但是我們五一去的人比較多，很多東西沒吃到，下次等暑假再去住幾天！酒店側門出去就是東沙湖景區，裏面可以搭帳篷還有四人自行車可去騎，總的來説挺適合親子！

Arrivammo presto al mattino e chiese di entrare. Il personale è stato molto utile e ha riuscito a farci entrare prima delle 10:00. Il colazione è stato distribuito tra occidentale e asiatico.

Good location for both business n leisure travelers. Nice service n food. In general all facilities is maintained well.