There’s several aspects to this hotel stay, in general it was an average satisfaction stay.
Firstly, the service staffs tries their best to provide best service; some receptionists are more passionate and hospitable while some are just there to do their job. In general quite accommodating as they arranged us for early check in, and let us have the option to choose our room. Service was good as I would expect from a 4 diamond hotel, but personally felt nothing too exemplary.
Secondly, the room size is standard and toilet is clean. The shampoo and shower gel smells good, and there’s even hair conditioner provided. Not forgetting they have pillow menu which is quite interesting. Bed is quite comfy. Room temperature is cosy during 9 ~ 18 degree weather. As we were situated at lower floor next to the park, at 7am we can hear chattering. Walls are not sound proof for sure. Room amenities is pretty comprehensive.
Thirdly, afternoon tea set was rather underwhelming. 3 types of small cakes, several individually packaged snacks, and 3 types of tea. Nonetheless, would like to recognise the staff at the tea bar for being passionate in telling us how to take the afternoon tea.
Lastly, not related to the hotel stay itself (与酒店无关) but rather the tour package that they help to sell. They do help you sell day tour packages at another corner of the lobby, and they are not related to hotel. The hotel doesn’t hard sell tour packages (so it’s good), it’s more of if you are interested you can enquire from that counter. The staff who was answering our enquiry was a sweetheart and I’m pleased with her service. However, I want to feedback about the tour agency since there doesn’t seems to be any outlet to do so. Just don’t get that agency’s day tour package to Yangshuo even if it’s like heavily discounted. The itinerary was boring, and there’s an attraction related to some minority village tour which is just a silver ware selling place that felt like a trap. Furthermore, the tour guide seems to just want to earn commissions from the attractions trap and helping you buy souvenirs. Worst tour guide I ever encountered in my life. He does bare minimum, and have an annoyed expression all the time when I ask question. He is into earning commissions from making tourist purchase souvenirs at inflated prices (and if you don’t buy from him he will give you black face).
In conclusion, hotel is good (service good, cleanliness good, room good) and located right beside Elephant Hill attraction entrance. I will recommend to stay at this hotel for, but just do not get the tour package (unless they change a tour agency partner).
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