Hotel con parcheggio a Genting Highlands

Pros: Un hotel relativamente più nuovo rispetto agli altri hotel a Genting. Personale dell'hotel molto amichevole. I bagagli possono essere aperti e immagazzinati sotto i letti Cons: La camera reale sembra più piccola di quella che si presenta sulle foto. Devi camminare circa 10 minuti dalle camere dell'hotel (ancora più lontano per coloro che soggiornano nelle ali della valle) fino alla via del cielo per cena, shopping ecc. Solo una cortina che separa la stanza dalla zona del bagno, anche se ci sono porte di vetro che possono essere chiuse nel doccia e i cubi di toletta, quindi potrebbe essere un problema se viaggiare con amici. La manutenzione deve garantire attrezzature come il asciugacapelli ecc in buone condizioni, come quello nella nostra stanza ha scioglieto parte plastica.

Hi good morning, my stay at Grand ion delemen was great, weather was very cool and cloudy. I will visit again in future and I will recommend to my friends to book that hotel. Thank you

Sono stati davvero gentili nel fornire frutta il nostro primo giorno, molto gentile hotel per rimanere, tuttavia.. la televisione non lavorava esp la televisione nel bagno non ha un telecomando che funziona. Il gel di doccia non era sufficiente per riempire il bagno nemmeno. La stanza e il servizio del personale erano grandi, ma anche la vista era bella.

1st time here. Amazed with the scenery offered and also on the superb facilities. Check in process is smooth and 2 staffs at reception counter are very polite and greet us with smile. Free flow americano and espresso also offered at the counter. Room is good and the bed and pillows are comfy enough. In house cafe provides good food for dinner and breakfast (to purchase). Pool is good and opened until 10pm. Me and my kids even goes for a swim at 915pm. Definitely will come again in the future with other family members. Worth the price!

This hotel is ok for 1 night stay and for the convenient purpose of going to the ******. The check in process is super terrible and no clear instruction to people who booked through 3rd party like Trip.com etc that they have to do some registration first before you can even check in, wasted our time queuing at the self check in kiosk, I don't know why such simple notice cannot be place all over the lobby area. We stayed in non-smoking level but still can smell people smoking at nigh, but at least the room cleanness is ok. . Oh ya there have people right at the lobby keep asking if you want to buy the room stay, hotel side mentioned illegal but no action taken. For the amount spent for such hotel room, I don't think is worth the value at all. If you are super gambler then this is good hotel because your routine is just Eat Sleep Gamble Repeat

The only thing i would like to complaint is about their service. Please note i have been here before a couple of times. When i booked the same room as before, this time I have received a different room. I had to go all the way down to the lobby to solve this. I argued with a staff because i knew the room type as i have stayed before. The staff repeatedly said ”sorry maam, we are fully booked.” Classic reply from a receptionist. Then, a staff name Umi came and settle my issue in less than a minute. She looked backed into the records to find my last stay details. She then proceeded to give me the key card. Whats so difficult? Why are they trying to scam us by giving a smaller room? The next issue is regarding breakfast meal. Since i have booked without a breakfast, i then proceed at the counter to purchase breakfast. The staff told me to go up on level 5 to straight purchase at the restaurant. I went and i found they have increased the price and push the price for RM20 extra. I inquired and asked why is it so pricey than before. The staff told me about some quota system and he told me to go to lobby if i wanted cheaper. I was confused why would they sell a different price for in house guest for the same breakfast meal. I went down again n argued n they told me the same thing, after i showed the previous price and they agreed for me to pay the right amount. Imagine the hassle i have to go through because of their poor service. P/s: thanks to Ms Umi for dealing with the issue in less than a minute.

Found my way to Resort Hotel as the God of Fortune welcomes me. My wife went to check in. I saw a poster showing shuttle bus timing between the hotels and to the bus terminal. Then soon we took the lift up to 10th floor. Nothing fancy. The TV was small but we didn’t use it except turning it on the first night to see what was available. The place was mostly cold enough. There was no aircon. Not that we needed any. We turned off the fan during the stay. There were towels in the toilet but we had to bring our own toothbrushes. Found a hairdryer which was useful to dry our clothes a bit.

Misleading! Be careful with their packages. We booked a package stay which is over RM100 more than room only as it included breakfast for two. In the details section it clearly stated ”breakfast for two” under dining and ALSO INCLUDED ”grab and go at cheeky grind”. when we arrived the hotel told us we are only entitled to grab and go NOT buffet breakfast. The grab and go is a set meal with limited choices for drinks and a pastry or a sandwich (which was bland btw). SO NOT WORTH IT. Other people staying who took the package was mislead too. The manager was not helpful. He told us to contact trip. No compensation whatsoever, didn't try to help us except send an email. Customer service won't help you. Trip customer service will go around in circles but won't help either. Overall customer service sucks. Location is ok. One of the nicer hotels in genting. We got level 24, we were surrounded by clouds which is nice. Superior deluxe gets us two huge double beds. Suitable for couples with toddlers. If not for the breakfast issue everything else was ok. I would recommend getting room only then paying for breakfast when u get there.

Thank you Mr Faizan and his team for the excellent service provided during my family’s recent stay at the hotel. While there were some initial hiccups during the check-in process, your team’s attentiveness and professionalism more than made up for it, ensuring our stay was both comfortable and enjoyable. The warmth and care shown by your staff truly enhanced our experience, and we appreciated the effort taken to address our needs promptly and thoughtfully. Thank you once again for your dedication to hospitality. We look forward to visiting again in the future.

L'appartamento è pulito, ha una macchina per l'acqua potabile, tutte le attrezzature sono complete, e offre anche parcheggio gratuito (non è economico al parcheggio di soffitto).Controllare Nana è un po'diffuso e contattare il responsabile per prendere il manuale di soggiorno. La posizione è un po'distante, e un po'di distanza dal campo di gioco Genting Highlands &**, e ci vuole 10-15 minuti per guidare (non può camminare).Ma è al massimo, e il paesaggio esterno è bello!