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Extended Stay America Suites - Fresno - North
3.4/5101 Recensioni

Extended Stay America Suites - Fresno - North

Fresno|2.81km dal Shinzen Japanese Garden
I came here on a 13 week assignment, before getting here I called to make sure that my reservation was complete and to make sure that I could pay monthly as I will be here for the next 3 months. I spoke with Cody who happens to be THE WORST hotel manager I have ever met.Who stated that I would need to pay up 2 weeks ahead and then I would be able to pay the monthly. Ever think about getting rid of him? I have talk to him almost weekly and Ive been here 4 weeks, because they have over drafted my account on numerous charges that have come up to well over $800 alone because they find it funny, I guess, to continue to try to draft my account for what ever amount they want. They have made my account so over drawn that I can't even afford to pay for my regular bills that come out automatically. I am in debt, where as when I came here I wasn't Speaking with this Cody guy is a complete waste of time. He as left me on hold, he never returns my call, he has had held my packages that have come in the mail until they can deduct money from my account. The front desk people are rude, they never state their names and when you ask you, ”My name is J”. Really? Ive worked in customer service before and the first thing you know is to let the customer know who they are talking too. Oh wait this isn't a 5 star facility. I have asked that they clean the air vent in the bathroom because it looks like they haven't cleaned it since the 80's. They still haven't cleaned it. So their salute to cleanliness and protocol for covid measures is non existent. I have pictures and screen shots of my account to back up everything that I have stated. I have contacted corporate about my issues seeing as how talking to Cody is like talking to a Attention Deficit Adult. Yea I said it and I mean it. If corp doesn't take these concerns to heart and find out a way to get me my money back and stop dipping into my account when ever they want I will MOST certainly obtain an attorney. We travel nurses are here for a safe, clean, customer friendly place to stay and to get treated like this is deplorable.
Fairfield Inn & Suites Fresno River Park
4.1/5104 Recensioni

Fairfield Inn & Suites Fresno River Park

Fresno|2.92km dal Shinzen Japanese Garden
This hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.

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Fairfield Inn & Suites Fresno River Park
4.1/5104 Recensioni
This hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.
Courtyard Fresno
4.2/5102 Recensioni
Hotel carino in città. Ristorante vicino e colazione è decente.
SpringHill Suites Fresno
4.2/5100 Recensioni
Tutto bene, camera grande piscina, piccolo market in hotel
Summerfield Inn Fresno Yosemite
3.9/5102 Recensioni
Coraggio, dormire a casa completamente, 123456
Fairfield Inn & Suites Fresno North/Shaw Avenue
4.4/541 Recensioni
Ho soggiornato a Fairfield Inns in Canada diverse volte, ma questa è la mia prima volta negli Stati Uniti. Quando sono entrato nella stanza, c'era un odore chimico molto forte che mi è sembrato del tutto inconfortabile e incredibile. E' stato solo dissipato mantenendo la finestra aperta quasi tutto il tempo durante il mio soggiorno 4-day. L'altro problema principale è che non ci sono abbastanza fonti di luce. La stanza era piuttosto buia, soprattutto alla notte. L’unica luce di testa nella stanza era quella vicino alla porta, e era su un orologio; quindi, dovevo alzarmi ogni quindici minuti per cambiarla. C’era una lampada di lettura e un oggetto strano sotto di essa che poteva essere un ottomano, perché non aveva il retro. Avrei amato una sedia di lettura nella stanza. Invece, c'era una cosa strana come l'ottomano senza una schiena che non funzionava come sedia. Forse era solo un punto di mettere una valigia. Non ho idea. Le pareti erano molto sottili, come potevo sentire la TV del mio vicino molto alto tutto il tempo che erano nella stanza. Inoltre, avrei davvero voluto un cassaforte nella stanza. Inoltre, la doccia era grande e il colazione era molto buona. Inviai un grido a Tony, la persona che mi ha controllato. Era estremamente buono e utile. Vorrei che tutti i dipendenti degli hotel fossero come lui. In generale, questo hotel era un sacchetto misto, soprattutto per quanto riguarda l'odore della stanza. Probabilmente provarei un altro hotel se tornassi in città.
Country Inn & Suites by Radisson, Fresno North, CA
3.9/5101 Recensioni
Il servizio era buono.Sono persone carine, ma quando andiamo in camera la batteria non funzionava molto bene, c'era i capelli sul bagno e una capsula in bottiglia sul pavimento, e la microonde non era stata pulita. Devono avere un po'di tempo per pulire la stanza, ma non era un cattivo soggiorno. Molto tranquillo, e rilassante.

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