Hotel Holiday Inn a Francoforte

Attending to our check-in was a spunky and cheerful Chloe at the desk reception. She allocated us to a room well-suited for the physically challenged. It was near the lift on level 1. The room was well lit. Also, our bathroom was spacious and equipped with grab poles to help us move about. We enjoyed the variety of breakfast items. Best of all, the free airport shuttle at 30-minute intervals to and from the hotel made it convenient for hotel guests. Holiday Inn Frankfurt Airport, take a bow!

I preferred to stay in this hotel with my daughter due to its location (very close to the train station), but walking from the station to the hotel I realised that it was a bad idea. It does not matter if it is day or night you see addicted people smoking drugs, you see dealers all around and the smell of the streets are awful. My daughter was so frightened about the location. In addition to that the receptionists were impolite, insensitive and ignorant. I was in a hurry to rush to the airport due to the last minute strikes in Germany including Frankfurt transportation. After checking out around 1200 pm I forgot my backpack on the sofa in front of the front desk. I realised that when I reached to the airport. I quickly called the hotel to ask their help as my wallet and our passports were in it. I called 3- 4 times and talked to the receptionists to describe my backpack and get their confirmation. Both receptionists confirmed couple of times that my bag was not there. They claimed that they checked and it was not there. I also asked them to check the room in case I was mistaken, but they did not call me back to inform me about its whereabouts. After having almost a heart attack on the way back, I reached to the hotel and saw my bag there. This is totally unacceptable. Staff should not be that ignorant and insensitive. Just checking the sofa in front of them (probably 1-2 meters away from the desk) should not be that difficult. When I showed them my backpack, they just said in a very insensible way that they thought it belongs to someone else! It is a shame as the hotel itself is nice, clean and well equipped.

La posizione è grande, poiché è molto vicino alla stazione HBF, è a pochi minuti a piedi dalla stazione. Tuttavia, dato il numero di droga che si trova intorno alla posizione, può essere pericoloso di restare intorno durante la notte. Non ho potuto lamentarmi di più. Se c'è un frigo all'interno della stanza, sarebbe fantastico!

The overall design and layout of the hotel, lobby and the rooms themselves was good, fresh and modern. There were a few issues however that detracted from my stay at the Niu Coin. -I requested a quiet room on my reservation and again on check in (as I needed a good nights sleep for the work I was doing) however the room I received I was awoken a few times during my stay with doors slamming in the corridor, the room doors are spring loaded and slam as people come and go during the night. -The shower curtain in the bathroom was heavily stained at the bottom and there was a slight drain smell in the bathroom on one day of my stay -The own branded shower gel in the bathrooms smelt amazing but the container was almost empty -The Wi-Fi was entirely useless, on the one occasion i did need to work on a business document online the internet connection continually logged me out after 2 minuites. Positives - the breakfast was good - the staff were friendly and helpful - the location was good and overall the cleanliness (other than the shower curtain) was good. The Niu Coin is a good concept and the website, design and layout lead me to believe the company has good vision for a modern hotel brand. However the operational delivery is somewhat lacking in places. The hotel management needs to re-focus on the basics such as cleanliness, maintaince and operational processes - these as all the least glamourous aspects of the hotel business but getting the basics right is key for everything else they're hoping to acheive

Stayed here for 1 night whilst visiting a trade fair at the Messe. The hotel rooms are a decent size and clean. The shower and bathroom facilities were good. The location was quite handy for the Messe and for Frankfurt city itself, with the tram stop being just 2 minutes from the hotel lobby. The breakfast was ok. Could do with a little more choice on cooked food, but plenty of choice in the continental section. The bar is relaxed and well priced. The only negative was the queue for check in which I’ve seen commented on elsewhere. Yes it was probably a very busy week for the hotel , but it took almost 30 minutes to queue up and check in. When you only are staying for 1 night and you are checking in inbetween attending an exhibition and then rushing back out to entertain clients it was very frustrating. The self check-in machines in reception were not operating. If it hadn’t been for that experience I would have rated the hotel excellent.