Recensioni su Apex Waterloo Place Hotel

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.We understand that you checked in at 14:45, which is 15 minutes past the standard check-in time.Please know that during peak periods, such as New Year, we may encounter slight delays due to high occupancy. We strive to provide a seamless experience for all our guests, and we regret any inconvenience this may have caused you.As a gesture of goodwill, we offered you complimentary drinks to help make up for the inconveniences you faced. Regarding the issues with room quality and appliances, we take such matters seriously and will address them with our team to ensure improvements are made.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Kind RegardsIrene KowalczykDuty Manager

Risposta dalla struttura: Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic stay at Apex Waterloo Place Hotel. Our team takes great pride in providing exceptional service, and it’s always rewarding to know that our efforts have made your stay memorable. We look forward to welcoming you back soon! Best regards,Amnesty Igbinedion|Night Manager,Apex Waterloo Place Hotel.

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found your stay to be okay overall, despite the ongoing renovations.We want to assure you that guest security is our top priority, and we do not compromise on it. While the renovation process may sometimes create an impression of reduced security, we always take the necessary measures to ensure that our guests are safe and secure throughout their stay. Your safety is very important to us, and we are committed to maintaining a secure environment for all our guests.We appreciate your understanding during this transitional period and hope to welcome you back soon to experience our improved facilities.Kind RegardsIrene KowalczykDuty Manager

Risposta dalla struttura: Dear Lau Yeuk SzeThank you for your feedback.Please allow us to express our sincerest apologies for the challenges you have encountered and to also reassure you this does not reflect our normal standards of service. Our team have certainly reviewed your comments and actions will be put in place to ensure we do better next time.We do hope that we can welcome you back to Apex Waterloo Place Hotel in the near future.Warm regards,Alice | Duty ManagerApex Waterloo Place Hotel

Risposta dalla struttura: Dear Guest,Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your 2-night stay and found our location convenient, with easy access to Calton Hill.It's wonderful to know that you found the hotel clean and the staff friendly and helpful. Providing a comfortable and enjoyable stay for our guests is our top priority, so your kind words are greatly appreciated.We're grateful for your recommendation and look forward to welcoming you back the next time you're in the area. Please don't hesitate to reach out if there is anything else we can do to make your next visit even more memorable.Kind RegardsIrene KowalczykDuty Manager

Risposta dalla struttura: Thank you for sharing your positive experience with us. We're thrilled to hear that our front desk team made you feel welcome and that you received excellent service during your stay. Our staff takes great pride in their work, and your compliment will certainly be shared with the entire team.Furthermore, we're glad you found our location convenient for your needs. Being situated where we are, we understand the importance of accessibility and proximity to various attractions for our guests.We appreciate your feedback and are delighted you had a pleasant experience. We look forward to the opportunity of welcoming you back on your next visit to the area.Best Regards,George MiliarasFront Desk Duty Manager

Risposta dalla struttura: Thank you for bringing this to our attention. We apologize for any inconvenience caused by the unavailability of our swimming pool during your stay. We understand how important it is for our guests to have access to all our facilities, and we regret that we were unable to meet your expectations in this regard.Please rest assured that we are actively working to resolve any issues with our pool to ensure it is fully operational for the enjoyment of our guests in the future. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Risposta dalla struttura: Dear Guest, Thank you for taking the time to review us and for a perfect score!! Hope to welcome you back in the future, Best Regards, Savia Rodrigues Front Office Manager

Risposta dalla struttura: Thank you for your kind review, Mingjia! We're happy to hear that you found our accommodations to be great, clean, and convenient. Our team works hard to provide a comfortable and enjoyable stay for our guests, and we're glad that you found our workers to be friendly. We hope to have the pleasure of welcoming you back soon for another excellent stay. Thank you for choosing to stay with us!Best Regards,Savia RodriguesFront Office Manager

Risposta dalla struttura: Thank you for your kind feedback! We're delighted to hear that you had a lovely stay with us at Apex Waterloo Place Hotel.If you have any suggestions or if there's anything more we can do to improve your experience next time, please feel free to reach out. We look forward to welcoming you back soon.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Risposta dalla struttura: Dear Guest,Firstly i would like to thank you for choosing Apex Hotels for your recent stay with us,I am truly happy to read that your overall stay was great.Looking forward in welcoming you in the future soon.Best Regards,Savia RodriguesDuty Manager

Risposta dalla struttura: Thank you for choosing Apex Waterloo Place for your recent stay. We greatly appreciate your kind words and positive feedback. It is always a pleasure to know that our guests had a wonderful experience with us.We are thrilled to hear that everything met or exceeded your expectations. Providing exceptional service and a memorable stay is what we strive for, and we are delighted to know that we succeeded in achieving that during your visit.If you have any future plans to visit Edinburgh or any other city where Apex Hotels are located, we would be honored to have you as our guest again. Please do not hesitate to reach out to our front desk team for any assistance or inquiries you may have.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back to Apex Waterloo Place or any other Apex Hotel in the near future.Warm regards,George MiliarasFront Desk Duty Manager

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback and taking the time to share your concerns. We are truly sorry to hear that you felt you were treated unfairly during your stay. We take these kind of allegations very seriously because we always strive to create an inclusive environment for everyone.Regarding your room assignment, we would like to clarify that our hotel is uniquely situated on a bridge, which creates different levels, including entrances on both Level 5 and Level 0, all at street level. This design can sometimes lead to misunderstandings about room locations.We appreciate your patience in resolving the room issue with our staff and Ctrip. Your feedback is invaluable, and once again we would like to reassure you that we are committed to ensuring that all our guests are treated with respect and kindness, regardless of their background.Kind RegardsIrene KowalczykDuty Manager

Risposta dalla struttura: Dear Guest,Thank you for your fantastic review and perfect rating! We’re delighted to hear that you found our facilities, cleanliness, and environment to your satisfaction. It’s great to know that you enjoyed our central location, making it easy to explore the city and visit nearby attractions like Calton Hill. We’re also pleased that you found our service and overall conditions comfortable and of good value. Your kind words mean a lot to us, and we look forward to welcoming you back to Apex Waterloo Place Hotel in the future!Best regards,Amnesty Igbinedion | Assistant Night Manager,Apex Waterloo Place Hotel.