The staff were friendly and apologetic for shortfalls. The room we were provided is one I had complained about 3 years ago. At the head of the bed on the left, adjacent to the electrical socket, there is a large square gap in the wall with an electrical cable showing. Despite complaining about this as a fire hazard 3 years ago, nothing has been done to repair it since that previous stay. There was a long black hair on the toilet bowl. Some of the tiles in the bathroom were cracked. The shower was very dated and a little rusty. The window would not close properly because of a broken mechanism on the right-hand side. The only way to close it was to push the metal in with your fingers and slam the window shut before the metal sprung back out, I told the girl at reception who told me there was nowhere else to move us to because the hotel was fully booked. The room should have come with an ironing board and iron as stipulated, but these were absent. After a long day out, when We returned to the hotel, we found that our towels that we had left in the bath had not been replaced. The night porter was able to find two bath towels but no hand towels. Breakfast was quite frankly disgusting. Upon arrival and in good time, there was only enough filter coffee left for one mug, and the other coffee jug was empty. There were four slices of bread, no nushrooms left, and four cremated fried eggs that were so overcooked that they bounced like/ latex. I asked for some fresh eggs to be cooked, and the waitress came back with them and added them to bainmarie. I walked over to collect two fried eggs for my son and I but these 'freshly cooked' eggs were also hard and overcooked. There were no vegetarian or vegan options unless you like baked beans on their own with no spread for toast because only butter was available.. There were no sauces available. There was only one large plate left for use, and after pointing it out to her, the waitress rectified this and came back with a stack of them (dinner plates - not breakfast plates).
Molto buono
76 Recensioni