Recensioni su Ruby Star Da Nang

Risposta dalla struttura: Dear Mr. Abdullah Hadadi,We are sorry to hear that your stay did not meet your expectations. However, to ensure transparency and fairness for all parties, we would like to clarify the situation based on our records:Our front desk staff reminded you multiple times about the standard check-out time of 12:00 PM. Despite your acknowledgment, you only checked out close to 1:00 PM, which disrupted our housekeeping schedule and affected the next guest, who was waiting to check in at 2:00 PM. The 30% late check-out fee was communicated clearly and is in line with our hotel’s policy.You refused to pay the fee and attempted to leave without settling the charge. To resolve the matter, our staff temporarily held your luggage at the reception. Regrettably, during this time, you physically slapped and spat on our front desk staff, which is a highly inappropriate and unacceptable action in any professional environment.Furthermore, during your entire stay, we did not receive any complaints regarding odor or drainage issues in the room. We would have been happy to assist if notified.At Ruby Star Hotel, we are committed to respectful and transparent service. While we are always open to constructive feedback, we also expect respectful behavior from all guests to maintain a safe and professional environment for both staff and visitors.Sincerely,Customer Care TeamRuby Star Hotel