Scopri il tuo soggiorno a Bowie

L'hotel è molto pulito, la qualità che dovrebbe avere un hotel di una catena americana standard. Ci sono piccoli frigoriferi, microonde e macchine per il caffè nelle camere. Come altri hotel americani, non forniscono spazzolini da denti, dentifricio, rasoi, pettini e pantofole, ma puoi chiederne alcuni alla reception. Il suono dell'aria condizionata nella stanza è molto morbido. Il parcheggio gratuito è enorme. C'è un cinema accanto, ma non è aperto a causa dell'epidemia. C'è anche un centro commerciale nelle vicinanze, ma non è andato a causa dell'epidemia. Vale la pena ricordare che l'hotel offre la colazione gratuita. L'alimento base viene cambiato ogni giorno. Il personale del ristorante lo preparerà per te sul posto. Ci sono waffle con polpette di carne e tuorli d'uovo, oltre a frutta che puoi raccogliere e portare nella tua stanza. La sensazione generale è molto buona.

The facility was nice. The MicroSoft update glitch hit all of the hotel’s computers but one. They were unable to issue swipe cards to access the rooms so the desk clerk had to escort us to our room. We didn’t get the swipe cards until the second day. They seemed to be understaffed at least for the first night. The breakfast was not properly organized because the person did not show (found out later that they had a family emergency). The person trying to fill their shoes didn’t know where things were stored and apparently didn’t have keys to open the juice machine. They ran out of coffee cups and had to go to unused rooms to get more cups and eventually had to go to a store to buy some more coffee and juice cups. When we returned in the afternoon, asked if there were swipe keys yet and asked if they were going to have breakfast the following morning and the woman at the desk said yes and that they had breakfast ready at 7:30am. That’s not our experience because we decided to go to McDonalds at 7:30 to 7:45. Defensive rather than apologetic.

Really disappointed with my stay here. I booked 2 rooms and was traveling for a funeral. With that being said it would have been nice to experience some form of hospitality. Check-In - Fast efficient, confirmed my room type. I requested a rollaway and was not told about the price per day at no point. I noticed it on the bill upon check out. Breakfast- Basic options, the staff seemed more interested in speaking with each other vs bussing the tables and making sure guest had clean tables to sit at. The waffle station was a nice touch. They need to replenish more often specially during peak times. Upon check out I went to the front desk to request a late check out. I was told by “Brenda” they had 186 check outs and only 4 housekeepers working. Not sure why I needed to know this but it was told to me on a very rude and condescending way that was totally rude and uncalled for. I requested that my keys be updated as they stopped working. Upon arriving to my room with my new keys they did not work. I went back to the desk and spoke with “Rachel”. I explained to her the new keys did not work so she came up to the room to check. She confirmed they were not working so we proceeded to walk back to the desk as she had no phone on her (working without resources to readily help a guest, red flag). The engineer arrived and he was very helpful, sadly the door still would not open resulting in him taking more time and eventually having to break the room door open. After this entire ordeal I lost a lot of time so I called the desk again to advise them that the delay in getting back into my room really set me back. I again asked for a late check out and “Rachel” proceeded to say “no, no, exactly what the lady told you we can’t do a late check out we have 4 housekeepers” I then asked her what ways could she support in making sure I did not miss my transportation, as I did not expect for engineering to have to break my door open. The response was her hanging up on me and then not picking up the phone when I called back 2 times. I went to the desk personally to get her name is felt this was a very negative interaction and wanted to write a review. As someone that travels often I would not recommend this hotel to anyone and I would never come back…. the hospitality was a major miss. Simple free opportunities to engage with a guest and provide a memorable experience were missed. Traveling for a funeral is stressful enough, having the staff treat you poorly was not apart of my plans. Spend the extra few bucks and stay somewhere else. This property is a total miss.

This particular TownPlace Suites carries the Marriott name but not the quality. It's very difficult to write a bad Marriott review but this location has a long way to go before it will have you Marriott satisfied. Most of the staff is very nice, I actually stayed for a week last month and locked my keys in my vehicle the day I was to check out. The front desk went out of the way to give me extended access to the room until I was able to gain access to my vehicle. I returned the next week to a completely different experience. There was a fill in staffer that was unable to create reservations and check in guest. I had to remain in my vehicle from 3 am until 7 am when another front desk agent arrived. I asked to use the bathroom in the lobby since I had to wait outside 4 hours. I was told only registered guest could use the lobby restroom. I would have been a registered guest with a room if they had adequate staffing. I literally had to argue with the woman on duty to allow me to use the bathroom since I had to return to my vehicle to sleep. Marriott? Not. I checked out after getting some rest finished my week stay at another hotel just across the street. Better price and better service. But since I am and always will be a Marriott guest, a month later I came back. I reserved for three nights. I always arrive early in the morning and this time I arrived at 3:30 am. The front desk was downloading it's computer so again, I had to wait for service.... Instead of booking my three night reservation I was told to book for one night then rebook the rest of my stay the next morning. The next morning I was advised the hotel was completely sold out and I would not be able to complete my reservation. Asking for management only made the situation worse. All kinds of excuses but no customer service. No accountability. No accommodation. In 30 years I have never called corporate but I had to this time. Then, the general manager started backtracking. Then a room became available, she moved some things around. 30 minutes later too many excuses later... no thank you. I was told I had half hour to vacate the room or I would be charged an additional day as a threat against me contacting the corporate office. To make matters worse, the same general manager modified my folio receipt to make it appear I was checked in for 3 days/2 nights although I was only there 8.5 hours. How was it resolved? Not with more service but with more excuses. I went to a Hilton and finished my reservation. Better price better service and the tvs work. If you are reading this you have been warned. This property does not operate at Marriott level standards. Go anywhere else if you want to be treated like a paying guest.

All'inizio ero dubbioso di rimanere qui con le recensioni negative, ma era davvero molto decente.Grande posizione dal negozio di negozi verde *** che me e il mio SO camminava qualche volta. Siamo rimasti sul piano principale, abbiamo avuto qualcuno sopra di noi che li abbiamo fatto camminare, ma non era folle e era tranquillo la notte. Il letto era buono a dormire non nella normale confinitura fluffy, ma era ancora abbastanza buono a dormire e non svegliarsi con alcun dolore alla schiena. Ho chiesto piatti aggiuntivi che non erano una questione per il desk front. Aveva la cucina da cucinare con ciò che era conveniente doveva comprare separatamente ma non era ancora male di un prezzo e si può tenerla dopo il vostro soggiorno. Io rimarrei qui di nuovo e erano molto accoglienti a qualsiasi richiesta che avevo. Grande esperienza