Recensioni su Embassy Suites Chicago - Downtown River North

La posizione è buona in quanto è nel centro del turismo, ma il servizio e la cordialità del cliente non sono molto buoni. La colazione era fast food tranne per la frittata, le strutture erano un po' datate e la camera non veniva pulita se non richiesta.

Le strutture della camera sono un po' vecchie, ma il letto era comodo e anche le dimensioni della camera erano fantastiche :)

Good location - close to downtown and magnificent mile. Rooms were spacious and very comfortable. Inventory in good condition - a little bit obsolete. Breakfast was super good but make sure to arrive early since it can get quite busy. Staff is very friendly and helpful overall.

It is a very good hotel, I have been here three times. Good staffs! I left my jacket in breakfast hall and didn’t realize it till it was cold 2 days later…and I asked the staff during my breakfast, she immediately went to find it out for me! Warm feeling now…

Good location

非常好，乾淨整潔。

We were at the hotel for 5 nights. On our first night, we received a text from a bot stating that if we had any issues we should reply to the text. We did, but there was no response. The phone extension was disabled. We had to go to the front desk to get anything handled. The bot sent another text a few days later asking for a review. When I gave a poor one (filthy vents, lack of service, lack of climate control), the bot asked what it could do to improve things. I asked for a cleaning and help with extensive overheating in the room. No response. In addition, no one came to clean the room throughout our stay. Trash was piled up by the last day. Breakfast was always anxiety provoking because there were so many guests, not enough staff and not enough places to sit. As soon as 9:30 hit, the staff they did have started closing areas off whether people were finished eating or not. One or more of the four elevators was broken throughout our trip. Because we were on the 9th floor, it felt like we were being held hostage. The room itself was large, well furnished and the bed was comfortable. It boils down to poor service, which seemed to be due to a lack of appropriate staffing.

The breakfast was great but they definitely don’t have the staff to run such a large hotel. The elevators were constantly under construction and only two working. Room seemed dirty upon arrival. Multiple people complaining about toilets leaking. Pool limit is 20. Why such a little pool for 11 story high hotel!

The elevator situation was terrible. It took 10 minutes to get an elevator and when one finally arrived, it was usually full of people resulting in waiting longer for an elevator with room. It seemed like they only had one or two (of four) running at a time, even during peak hours. If you're in a hurry at any time during your stay, you'd need to take the stairs. Breakfast was complimentary but it was so busy that it was almost impossible to get anything, including a seat. The rooms were clean and the staff was friendly.

Had to wait 10+ minutes repeatedly for an elevator EVERYTIME we left our room. They were only running 2 out of 4 elevators with most rooms booked. Very inconvenient. Toilet was not cleaned prior to us checking in. Pee and poop found on underside of toilet seat when used the first time. What else was missed? Guess we will never know. Lastly, booked a corner room and was not given one. Instead, our only view was the parking garage next door. Will not be returning to this hotel.

I took a class of 20 high school seniors to Chicago, and our stay here went without a hitch, the breakfast was excellent, and having it there meant I didn't have to take them somewhere else for another meal. They put us all on the same floor and the staff was super helpful with my group. Will definitely stay here again next year!

We came for spring break. And the hotel was clean. Rooms were clean and beds were comfy. We surely enjoyed our stay.

Room was great for our family of 6. Breakfast was great. Snacks during happy hour are great and the bartender is awesome. Pool area is messy. Never has towels. Water was murky and gave my son a rash. Hotel is under construction so two working elevators for tonssss of people and 10 hotel floors. We had to take the stairs with 4 kids so many time up 7 flights. No on answers at the front desk so we had to go down for any extra towels or bedding. Also a nail went straight through my daughter’s sandal and the “management” stated they were sorry. That was it. Thankfully it only tapped her foot but the shoe has a puncture straight through.

The hotel is understaffed, and the infrastructure is slow and outdated. The elevator was so slow (over 5 minutes every time) that the dingy, garbage-strewn stairs were the primary mode of moving between floors for most guests in this 10 floor hotel. Having one desk clerk on staff at 5pm check-in shows poor management. We will not return to this hotel, and we may not ever stay at another Embassy Suites