Potters Apartments

Reception were very unhelpful. Could be very nice if the rooms were thoroughly cleaned

My wife & I have just had a 2 night stay at Potters Apartments. We found the room very spacious & clean with a covered area outside the back door with a table & benches to sit on. There is a pool & tennis court to use. Potters is under 3 kilometres from Cessnock & a short drive to wineries in the area. We would certainly stay there again in the future.

I booked a unit requesting king bed be split into 2 singles, & confirmed with a phone call but our unit bed was a king, so back to reception for room change. Given new room, checked bed, all good moved all things in, went to bathroom , oops toilet cistern broken. Packed up got another room, found towel rail hanging off wall in bathroom of new room.....really? Maintenance person cane in with drull and fixed it The person in the office should have offered drink or food voucher as an apology but offered nothing Despite all that property is well located with plenty green space. The onsite brewery and pub style restaurant is good. Those with mobility issues or bad knees/ hips need to be careful as shower is located over the bath .Not sure if there are any units with sep.showers

Nice and close to Cessnock but yet not that far from the vineyards, nice spacious room with parking right outside the door, very comfy bed, little outdoor area with table out side bedroom door, microwave, crockery and cutlery in room, very small TV for the size of the room and the wall it is mounted on, great shower with really good pressure and large bathroom, free wifi but the wifi is very slow and a bit hit and miss. No breakfast options, vending machine in reception for soft drinks and snacks.

While the grounds are lovely and the rooms are very nice from the outside and very large inside they are really in need of renovations and some updated furniture. The walls badly need a paint and the furniture is very old and worn. The table in our unit was glass topped and not very clean. It wobbled on its legs so much it was hard to sit at. There is a lovely pub at the front of the location but unfortunately it was not open on the nights we stayed except for one (even though when we rang them prior to arriving they said they would be) and there is no other place to eat at unless you want to drive to them so we had to improvise. We tried to use the oven and cooktop but they are so old that it was very difficult to heat anything up. I really thought that places would have used the long lock down we have just come out of to make sure everything would be sparkling clean and everything in working order. The dust on the lamps and lamp bulbs was an inch thick. Surely these accommodation places should be making sure everything has been cleaned for people to stay especially because of Covid. I had to wipe everything down with disinfectant wipes just to make sure. Don't rely on the reception area being open as it is closed most of the time. I rang to confirm my booking and had to leave a message but I am still waiting on the phone call back and we have been home for 4 days now. It is very disappointing as we were really looking forward to getting away for a few days after being in lock down for so long. The area is lovely to go for a visit though I just probably wouldn't stay here again.

The grounds are lovely and well maintained and the rooms look good from the outside. Inside the rooms are equiped with a fridge, microwave, kettle, toaster, basic cutlery and crockery. We had two rooms and both were in desperate need of a good clean, update and maintenance, Stains on the carpet, lounge chairs and filthy bed heads. . Such as shame as this could be a great place to stay