Hotel vicini a Tops Lookout a Cebu

Everything was good except the massage and the facial.. I was really dissapointed.. I expected she was going to massage my face but she didn't. . I'm so Dissapointed.. It's not worth it😡😡😡😡

Very nice and polite service all round. The breakfast was very good. Condiments like sauce and salt was missing unfortunately. We had a standard room without natural light or views, which suited us and was very quiet. There was no phone in room to call reception, although nit a problem. Wifi was good.The hotel is close to the big roundabout that has Robinsons supermarket and mall in walking distance. ATMS close too. Each floor has a filtered water station, chilled or room temperature to fill your bottles for free. That was an unexpected blessing. I'm a budget traveller and Pillows is the best in its class in the area that we have tried. We'll be back.

La stanza è pulita. Bottiglie d'acqua vetro che sono molto ecoconscious. Il servizio di pulizia è molto rapido, la stanza puzza bene. Il servizio in camera per cibo, tuttavia, deve migliorare. Ordinato per le bevande, ma ci ha preso molto tempo per informarci dell'indisponibilità.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

The room is very clean. The bedding is very comfortable. The Jr. Suite is inexpensive and spacious. The bathroom tub faucet needs maintenance. The kitchen and wait staff of the hotel isn't great. For instance the service water is often dirty. There are often dirty dishes. The wait staff are below par, often failing to provide basic service (serving the dirty water or clearing away dirty dishes). The housekeeping staff are super friendly and do a great job. I think for the price it's a great choice for a hotel.

Mi sono trovato un hotel vicino all'aeroporto e vicino al ristorante e al ristorante durante un recente viaggio a Cebu. Il mio soggiorno di solito ha avuto un grande aumento dei prezzi e, poiché era lontano dall'aeroporto, ho cercato un nuovo hotel. Ho vissuto in altri hotel vicino a Felicity e ho pensato che i prezzi fossero un po' elevati per gli hotel senza piscina. Li ho accantonati mentre sfogliavo Google Maps e li ho chiamati. E'bello che avessero una vacanza, quindi mi sono trasferito dal sito del cliente all'hotel. Mi sono piacevolmente sorpreso dal lobby luminoso. Tuttavia, la camera singola aveva un'ampia disposizione con il bacino dietro la porta, ma non all'interno del bagno. Eppure era di valore per i soldi perché aveva acqua calda e fredda, aria condizionata, frigorifero, TV a schermo piatto e fogli puliti. Beh, la maggior parte del rumore proveniva da colleghi che camminavano attraverso i corridoi dopo aver fatto bar crawls, immagino. Inoltre, l'hotel è un grande valore per i soldi. Sono ansioso di rimanere con loro in viaggi futuri.

I have stayed in this hotel over 100 nights in the last 10 years. Perfect location, just remodeled room, great staff, 5 minute walk to Ayala mall, and best gym in the city!!

L'hotel era così vicino all'aeroporto. Solo 25 minuti di distanza. Il personale si è assicurato in ogni momento che ci fosse stato curato bene. Il servizio in camera era molto veloce. Certamente un uomo ha fatto la spiaggia ma ancora buono. Certamente ritornerò.

L'hotel nelle Filippine ha offerto un soggiorno ragionevolmente confortevole durante la mia recente visita. Il personale era amichevole e accogliente, sempre pronto a assistere con qualsiasi richiesta. Le camere erano pulite e adeguatamente arredate, offrendo le necessarie strutture per un piacevole soggiorno. Un aspetto che si è manifestato durante il mio soggiorno è stato l'accessibilità dell'hotel. Le tariffe erano competitive, rendendole una scelta adeguata per i viaggiatori su un bilancio.

A 5 star experience indeed. The resort was very well maintained despite the pandemic. Mactan isn't known for its beautiful beaches, but this resort managed to make it look so beautiful. Service was also great, people were kind and friendly. We didn't really explore everything since we enjoyed staying at one point. Food wasn't that great tho, there's nothing special about it. Hope they can improve on that.