Hotel Family-friendly a Cebu

Amazing hotel not far from the airport and in the middle of the city centre with easy access to the main mall. The staff are extremely kind and I loved the stay. The bed was so comfortable and the view from the hotel is so good. The breakfast buffet was so good and full of different variety of foods. I loved the stay and highly recommend this place. There was a food sized gym and a pool as well.

I booked the hotel for its location, relatively big (third party) gym with free access for hotel guests) and being able to work during my stay. Unfortunately the gym only fulfilled its promise to a certain extent. Some machines were broken or overdue for repair, others were in a bad state. Beside that there was no instructor available when needed at both times I went to the gym. The other big complaint is about the slow WiFi speed in the room. I was not able to work properly and had to use the business center which offered a decent internet speed. Beside that I would have wished for better air conditioning which is quite old. Overall my stay was alright incl. the kind and helpful service.

Its the blue branding! Really felt the difference! Though hotel is a bit ancient, service and facilities are still very good

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

La camera è relativamente grande, ma il letto è molto piccolo, il che la fa sembrare più grande... anche il bagno è relativamente semplice. Il servizio di base generale e l'igiene dell'hotel non sono un problema

I planned this trip for 4 months because i wanted this to be special. And it is our first time as a family flying together and on top of that our first time in Cebu. Seda is a highly recommended hotel by our friends and with the good reviews i gave in. We are way too early when we arrived. We are offered an early check in of course with additional pay but we opted to wait for 1.5 hours. Since it is really like next to the mall we roam and walk around had our brunch. We came back the check in counter staff was different from the earlier mandatory to ask same question which is perfectly fine. The rooms are spacious, clean , and i must say this room is way better at Conrad near mall of Asia (where we stayed before we fly to Cebu- room smells like old and there’s cockroach in the cupboard) Anyway the highlight of this Seda stay is the surprise Cake and Birthday Song for my mom she literally cried because of happiness Shout out to the BEST, Top notch, unparalleled good service of KINGSWELL and FATIMA of the Breakfast Buffet staff. I can say that Cebuano’s is really legit friendly and happy. All smiles all the way, all throughout our breakfast knowing that the place is packed (Sunday ). Guys you really need to hire and clone these people they are the GEM of Seda Cebu! Thank you again for making this trip a memorable one. One of the reason to visit Cebu Seda is because of Kingswell and Fatime - We will definitely be back to this place.

Abbiamo trovato una piscina di grande qualità e una piscina più piccola al lato, in un ambiente perfetto. Grandi bagni e bagno aperto. Offrono un complimentare buffet di pomeriggio presso la piscina con pasticceria Filipino, noodles, frutta e caffè e cioccolato caldo. Abbiamo deciso di restare per cena perché è stato un buffet di cena spagnolo, specificamente quella notte. Wow! assolutamente incredibile diffondersi! Polli, paella, alimenti per mare, salate, pomodori incendiati, funghi incense, carne secca e formaggio. Porco caldo e piatti freschi di ortaggi. La zona del dessert avevano cioccolato domestico disgustato curros. Erano i migliori curros che abbia mai avuto! Non ho mai visto un buffet di tetto spagnolo in un hotel nelle Filippine e sono così felice di provarlo. Anche qui c'era una famosa stella Kpop, che era stata uccisa da ospiti della piscina chiedendo autografi.

My wife and I stayed there for one night to be near the city. Check in was easy and parking was good. Erica was real nice and helped us out. Had our key ready right away. Everything was fine no complaints except the room smelled like cigarettes when we walked in as well as near the toilet area. I told the receptionist so they didn't blame us but she just said the rooms are non smoking. Around 4am there was brown out and I had to turn the AC back on. Otherwise all good not much to do. Elevators are slow too. Quality hotel and great location.

We enjoyed our stay here; the location was great and very accessible. The hotel staff were friendly and approachable. The food at the Sky Deck was delicious, and they have 360-degree city view is even more stunning at night. They have a large pool, and overall, we had a great stay at this hotel, though there was an unpleasant smell in the restroom, like a drainage issue. We will definitely be going back!

Quindi, questa è la nostra seconda volta in questo hotel e l'ufficiale di front desk MS KRIS è solo troppo rude e è davvero incompetente al servizio clienti, sono stato al servizio clienti per tanto tempo, e lei non sa nemmeno come affrontare le questioni semplici. Anche la ricreazione non è affatto piacevole. Può provare a fare una formazione per il rinfrescamento sul SERVIZIO CUSTOMARIO. L'hotel stesso non è PET RIFIUTI , l'ultima volta che ci permettono di portare il nostro bambino ma questa volta KRIS ci ha avvicinato con un modo molto inamichevole. Nota che ti trattano bene solo se ti fermi in una camera deluxe perché abbiamo soggiornato in deluxe l'ultima volta che mia sorella era qui e ci hanno anche sovraccaricato quel tempo che ha fatto mia sorella così pazza 😂(l'agente che era anche questa ragazza chiamata KRIS) Così si potrebbe anche tenere cura di lei 🤦♀️ lei è la peggiore. D'altra parte, il personale della zona di cena è tutto grande e utile, così come il personale chiamato FATIMA dal desk front.