Hotel in zona Crossing Department Store Corporation, Cebu

I stayed with my friend here for 4days and 3 nights so far so good most especially the service everytime we call for room service or order for foods they’re very accommodating. For their foods its was so good most specially their pork sinigang it’s so delicious and so worth the price, the servings is large and when I say large it is good for 4-6 people and sorry we really didn’t think of taking a pictures of the room since our mind at that time is occupied with something important

La posizione è molto strategica e facile da trovare. Da l'hotel si può andare intorno alla città convenientemente. Si può trovare un sacco di ristorante e catene alimentari veloci fuori così meno disturbo. Il punto di svolta con la nostra esperienza è che la stanza non era abbastanza spaziosa perché avevamo 2 bagagli e l'aprivamo tutto il tempo. Ci siamo fermati per 2 notti. Anche se non avevamo molte cose con noi, dovrebbe essere tutto a posto. Un altro è stato quello della doccia, l’acqua corrente non era così conveniente; ci è voluto un po’ di tempo per far finire la doccia. Il personale ospite! Nella foto abbiamo davvero avuto un sacco di cose in corso.Abbiamo ordinato alcuni beni per dare ai nostri parenti che erano in cebu e abbiamo appena arrivato in questo momento. 🤣

It is nice location,...It is also good for relaxing... very comfortable room ..The employee's very polite and and they always smile and great me.. always ❤️❤️❤️thank you Pillows hotel...My experience in your hotel is very memorable...

Bad service I will definitely NOT recomment at all. We have booked ahead and they told us the rate wil not change at all. We would understand if they have informed us but we kept asking them and they said no the rate will stay as long you will pay the deposit which we paid right away. Now the person we talked to Ms Shayne has resign they wont honor the rate even we have the emailed but the other person Ms Jessica is still working at Bayfront Hotel Capitol, hasn't informed us at all at least we will know. Money is not an issue here, we were so frustrated about their communication and their service all they want is Money not the service. I even called ma y times but still the reception hasn't informed me at all. We have booked a room with kitchenette and there is stove but no pot to use or any basic things. Like what will I use then?! If you asked extra blanket/pillow/towel they want more money, which you have to pay more. This is why PHILIPPINES has a bad review at all I was looking forward as my friend recommended me to stay here but I should have listen to my GUTS then not to stay here but giving the benefits of the doubt. But I was right then. You don't want to stay here, you can stay at Cebu Parklane hotel and Radisson they have a good service and your money you paid for is worth it.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

Mi sono trovato un hotel vicino all'aeroporto e vicino al ristorante e al ristorante durante un recente viaggio a Cebu. Il mio soggiorno di solito ha avuto un grande aumento dei prezzi e, poiché era lontano dall'aeroporto, ho cercato un nuovo hotel. Ho vissuto in altri hotel vicino a Felicity e ho pensato che i prezzi fossero un po' elevati per gli hotel senza piscina. Li ho accantonati mentre sfogliavo Google Maps e li ho chiamati. E'bello che avessero una vacanza, quindi mi sono trasferito dal sito del cliente all'hotel. Mi sono piacevolmente sorpreso dal lobby luminoso. Tuttavia, la camera singola aveva un'ampia disposizione con il bacino dietro la porta, ma non all'interno del bagno. Eppure era di valore per i soldi perché aveva acqua calda e fredda, aria condizionata, frigorifero, TV a schermo piatto e fogli puliti. Beh, la maggior parte del rumore proveniva da colleghi che camminavano attraverso i corridoi dopo aver fatto bar crawls, immagino. Inoltre, l'hotel è un grande valore per i soldi. Sono ansioso di rimanere con loro in viaggi futuri.

This was a nice resort. The service staff were kind and accommodating and let me check in early and upgraded my room when I told them I’m checking out at midnight and won’t even be sleeping over. It was so nice to just enjoy a pool day right before our 2:40 am flight. We had fun, took naps, and didn’t have to go to their airport too early to wait around. The evening buffet was delicious. We wanted to get a massage but the price was too much compared to other places. The beach was great to snorkel and we had a lot of fun looking at the fish. They had a fire show by the pool in the evening. Just a few concerning points: -The water from the shower was warm but didn’t get hot enough to enjoy so we had to take a bath instead which provided a good temperature - They need to update their carpet in the room so it looks more modern. This carpet looks like from the 90s. I know it can’t be that old but it’s got that vibe. -Two slides in the kids’ area were closed and not able to be used -Wave pool was closed I guess I knew this would happen. When you go to these kinds of places, there’s always something that’s closed or broken. -The beach sand is very hard, wear water shoes All in all, it’s a nice resort. Very bustling, full of energy and lovely.

Crimson Mactan went above and beyond to make us feel at home. The staff was warm, courteous, attentive and quick to respond. Breakfast spread was incredible, props to the head chef who made sure everything that comes out of the kitchen is of quality. We chose Crimson as our wedding venue and while it rained during our reception, the whole team was quick to respond to transfer everyone to the ballroom to keep the party going! They were also generous enough to hold a foam pool party for us the day after the wedding. The premises were clean and beautiful, rooms are cozy... we have no regrets with holding the best day of our lives at Crimson Mactan!