Hotel in zona CPUT admin/library, Città del Capo

L'hotel era in una buona posizione perfetta per pianificare tour e vicino al fiume e molti posti intorno al personale erano amichevole e alloggio colazione era amato la varietà di sala da pranzo era ok, mi consiglierei sicuramente questo hotel a Viaggiatori. La vista è sorprendente dalla camera da letto che guarda le montagne da tutte le direzioni

We where here in the middle of building renovations with lots of noice from early morning till late afternoon. Dust in our passage to the room. I couldn’t make a proper ZOOM meeting as the noice of drilling and banging of hammers was unpleasant. When I called to ask for info the lady told me that renovations would start end of May!! Now pay the full amount for our room to be part of these renovations. On the website there is NO WARNING ⚠️ about this. Renovations wil continue until end of 2023 as confirmed by front manager this afternoon.

Venendo in Sudafrica per la prima volta mi confortò di rimanere in un hotel conosciuto. Usavamo la navetta aeroportuale. Un allenatore accompagnò il nostro conducente. C'era una miscela con il numero di persone, quindi non c'era abbastanza spazio nella macchina per tutti. Il treno è rimasto all'aeroporto (che sarà poi preso) mentre il conducente ci ha portati all'hotel. Così sacrificioso e bello! Ci sono state goduto la decorazione dell'hotel e l'atmosfera rilassata che le divano offerte nel ristorante. Abbiamo soggiornato in una suite fantastica, e il personale era molto amichevole e disposto a aiutare con qualsiasi cosa.

I had an absolutely terrible experience at this hostel, from check-in to check-out. The rooms are dirty, and messy, power outlets so loose one can't put the plugin in, the shower has barely warm water; the rooftop terrace that they brag about online has just very uncomfortable picnic tables, which make it impossible to hang out there for longer than few hours; the kitchen has cockroaches; staff is rude, slow and irresponsible - never sent me the extra blanket I requested since the room was so cold; if you are a girl staying in the dorm, know that they going to check in drunk man with no luggage at the middle of the night, making you feel insecure; wifi doesn't work properly in the room. Plus, I had an absolutely terrible check in experience, waiting for over 7h for my room. I arrived at the hostel at 6:30 am and was greeted by the night staff, who got my documents, and confirmed my booking but informed check-in was just 3pm but would check if my room could be ready right after check-out time. I asked to leave my luggage in the reception (which is a service that it said to be included) so I could go explore, and the night staff said it wasn't safe, therefore, I was condemned to sit at the reception and wait. At 7am, there was a shift change and 3 new receptionists came. These receptionists saw me sitting at the (very uncomfortable chairs at the) reception but did not communicate with me - they were too busy scrolling on their social media, looking at their phones the whole time. Check-out was at 10am and I saw all guests leaving and waited as, in theory, soon my room would be ready. At 11:30, I finally walked to the receptionist to discover they had no idea who I was - how come someone is sitting at their reception for 5h and they just don't think who could that be is beyond my understanding. The lady informed me she would talk to housekeeping to get my room ready as soon as possible. That took another 2 hours; When I talked to the housekeeping, they had no idea that I was waiting for the room. The staff has no communication at all among themselves. Naturally, a hotel has a minimum guaranteed check-in time (which was 3pm), but every hotel I have been to around the world, when they have a guest that arrives earlier and is waiting at the reception, have the courtesy to try to get the room ready as soon as check-outs are done, putting a priority on that room for housekeeping. In total, I waited for 7 hours after an overnight flight that I was extremely tired and just wasted half of my first day in CT due to the hotel irresponsibility, disorganization and neglect.