Hotel Mercure a Bruxelles

Ho soggiornato di recente in questo hotel e, nel complesso, è stata un'esperienza contrastante. L'hotel in sé era accettabile all'interno: camere confortevoli e una bella sauna che ho apprezzato molto dopo una lunga giornata. Tuttavia, la zona circostante è stata piuttosto deludente a causa dei lavori in corso nelle vicinanze. Il quartiere non sembrava molto sicuro o invitante per le passeggiate serali, il che è stato un piccolo svantaggio. Se cercate un posto dove rilassarvi all'interno, i servizi dell'hotel sono discreti, ma l'ambiente esterno lascia molto a desiderare. Potrei prendere in considerazione l'idea di soggiornare di nuovo qui se i lavori saranno completati e la zona migliorerà.

Originally booked for Mercure Brussels Centre Rogier, and then changed to Hotel des Colonies Brussels by Mercure from Trip.com. During check in, we were asked if we book one over the other, indicating there are indeed TWO different hotels (and yes merging to one name by Mercure) and TWO different buildings. Picture 1 left is Hotel des Colonies Brussels (old building with old lift whereby you have to open the lift door manually, creaking floors, particular smell), right is Mercure Brussels Centre Rogier (modern, newly renovated, easy lift access). We were checked in to Hotel des Colonies and couldn’t even connect to a wifi properly. When asked about it, receptionist casually remarked they will reset the wifi and asked to try again, reluctant for the room shift. Tried and failed, we demanded to change to another room as we stayed there for 4 nights! We asked a different receptionist for this. Another thing is we were not informed about no room cleaning during check in. So when we requested one in the late afternoon, we were told to request it one day earlier and were asked to clean the bin ourselves at that point of time. Really speechless. Free coffee machine but not properly replenished and some cups were dirty.