Hotel a Box Hill, Australia

Grande posizione, a pochi passi dal centro città (che peraltro deve essere uno dei migliori complessi commerciali che abbia mai avuto), un parcheggio ampio e una camera molto pulita/moderna/ confortevole. La piscina era utile per una rapida dilatazione e la palestra sembrava avere tutte le attrezzature più recenti. Il piacevole colazione era incluso (per adulti) e fu preso vicino alla porta vicino a Fiddler. Solo in basso era la mancanza di servizio in camera, che mi è stato consigliato non era disponibile nei fine settimana. In tutto, molto facile e piacevole andare via da shopping che mi è piaciuto con la mia figlia adolescente.

Non è male che alla fine della strada principale di Windsor dove sono tutti i negozi.Il fiume Windsor è praticamente la prossima strada, con un enorme parcheggio e un sacco di parcheggio

My husband booked a room for 2 nights for a work trip. He booked around a month in advance via a phone call. He gave his credit card details to pay a deposit and secure the room. When he arrived, they had given away his room due to his credit card having expired. They only noticed on the day of arrival and claim to have called him that morning. He received no call, as evidenced by his lack of missed calls while driving (he showed the staff his phone and they still didn't believe him!). When he asked for the credit card details they had, they quoted him the wrong number. When he said that isn't his card details, they claim it must be an old card. It isn't. He has never had a card with those details or that expiry date. They assure him he must have 🤷‍♀️. Instead of apologising, they continue to tell him he gave the wrong number and they tried to call him, asking 'Shouldn't you have called to confirm your room a week ago?' Well, shouldn't you have taken the deposit weeks ago and called to let him know YOU wrote down the wrong number? He is now without a bed for the night and all you can do is blame him? People make mistakes all the time, but it is made far worse when they are unwilling to own up to them. Absolutely dreadful customer service.

Great Hotel opens at 10am ...the rooms are small toilet and shower at end of hall. Easy walk to town for breakfast at coffee shop Town shops open 10.30am The pubs are great lots to see and do . The Guys Shop is the best in Australia and New Zealand

Il nostro bell'hotel storico, rinovato intorno a giardini manicure, ha il miglior buffet colazione del loro bellissimo ristorante Gazebo. Abbiamo soggiornato nella spaziosa suite junior con un piccolo balcone con splendide viste sui giardini e sulle montagne a distanza, e la nostra camera ha anche tutte le moderne tecnologie con gli ultimi gadget per godere del nostro soggiorno. Tutti i membri del personale erano eccezionalmente amici e di aiuto, con un grido particolarmente a Parigi, che ci ha dato eccellenti consigli locali e che era più che felice di rispondere a tutte le nostre domande. Un bonus aggiuntivo è stato un bel cestino e una carta per il nostro compleanno che l'hotel ci ha sorpresi quando siamo tornati in camera una sera! Molto raccomandato.

Un ottimo hotel che si sforzerà di andare oltre e di sopra se qualcosa non ti piace. L'appartamento era pulito e tempestivo. Il layout dello studio ha funzionato bene, mentre la cucina di stile galleggiante è stata separata dalla camera da letto e dalla sala. L'unico con era il sostegno della madre re era un po' incoerente da un lato.

La piscina era buona e rinfrescante. Il letto era bello, ma l'hotel era abbastanza caldo in generale, perché l'AC era molto debole. Ha aggiornato che era molto buono! Parcheggio per colazione gratuita e buffet $24 se si prenota!

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

Quest Hotels sono sempre stata una buona scelta per me quando sono rimasto lontano. Il personale dell'hotel era carino e utile e attento. Avevamo tutto quello che ci serviva per il nostro viaggio. In generale era una bella e piacevole soggiorno.

Il servizio del personale è molto bello e utile. Purtroppo l'appartamento è un po' vecchio e i divano sono stati indossati. Ha tutto per poter fare tutto nell'appartamento. Lavastoviglie, lavastoviglie e asciugamani, parchi auto liberi e wifi. Puoi anche prenotare camere di connessione, se vuoi viaggiare con la famiglia. La posizione è saggio, dovresti avere una macchina.Camminare in autobus e metro è annoiante. Solo un paio di minuti di auto e si arriva al metro, negozi, pub, bowling. Per il prezzo, il posto è tutto a posto.