Hue Hotels and Resorts Boracay Managed by HII

Recensioni su Hue Hotels and Resorts Boracay Managed by HII

Hue Hotels and Resorts Boracay Managed by HII

Station 2, Main Road, Manoc - Manoc, Boracay Island, Aklan, 5608, PhilippinesDettagli hotel
Hue Hotels and Resorts Boracay Managed by HII
Hue Hotels and Resorts Boracay Managed by HIIHue Hotels and Resorts Boracay Managed by HIIHue Hotels and Resorts Boracay Managed by HII
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4/5
Molto buono
60 recensione
Recensioni verificate
Ubicazione4.0
Strutture e servizi3.9
Servizio4.2
Pulizia3.8
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Tutte le recensioni(60)
Recensioni positive(21)
Recensioni con foto/video(10)
Soggiorno meraviglioso!(10)
Personale amichevole(7)
Posizione ideale(7)
Piscina meravigliosa(4)
Recensioni negative(3)
Utente anonimo
Camera Deluxe
Soggiorno: gen 2025
Viaggio con amici
3 recensione
5.0/5
Eccezionale
Pubblicata: 23 feb 2025
Really enjoyed our 4 days trip here in boracay by staying at HUE hotel! We got the room for a very cheap price and its spacious! The location of the hotel is also very convenient to any place you want to go, walking distance to the beach, convenient store and they even have activities such as billiards, ktv and such, tho you have to pay for these activities. 10/10 overall stay.
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Bk_Em
Camera Deluxe
Soggiorno: nov 2024
Viaggio con amici
28 recensione
2.2/5
Pubblicata: 19 dic 2024
The hotel has a trendy design and quick, efficient check-in, complete with a welcome drink and wristband key cards. However, the issues began immediately upon entering the room. 1. Room Maintenance Issues: The first room had a malfunctioning door lock (both digital and safety), a non-functional telephone, and a leaking air conditioner that caused a slip hazard. Housekeeping’s response to “deal with it” was disappointing. Although the front desk moved me to another room, the air conditioner in the second room was deafening and ineffective, causing the temperature to rise to uncomfortable levels (27-29°C). Additionally, a side door to the balcony wouldn’t close properly, and the curtain above it fell off completely. To top it off, there was no hot water in the bathroom. 2. Third Room Improvement: After raising concerns again, I was moved to a third room, which was functional overall, but even here, the telephone did not work. 3. Buffet Breakfast: Prepaid breakfast was substandard, with poor food quality and insufficient replenishment of items, even early in the morning. The lack of variety and freshness made dining unpleasant. 4. Staff and Overall Management: While the staff were friendly, the hotel seemed significantly understaffed, affecting maintenance, cleanliness, and service quality. The overall condition of the property felt worn-down, with signs of cost-cutting apparent in multiple areas. Overall: The numerous room issues, poor dining experience, and lack of proper upkeep made my stay unsatisfactory. Despite the staff’s efforts to accommodate me, I had to move to another hotel for the remainder of my trip. This property was not worth the hassle.
Traduci
6/7
Risposta dalla struttura: Dear Bk_Em,We would like to extend our heartfelt thanks for choosing our hotel while you were in Boracay island. We greatly appreciate that you took time to provide us with your comments. Your compliment about our friendly staff has been shared with the team. In regards to your concerns about the the breakfast selection, hotel cleanliness and maintenance, and service quality, we understand that these did not meet your expectations or our own high standards, and for this, we will make our best efforts to rectify and improve. Rest assured that your concerns will be discussed at length among the concerned department heads to improve the service. Please accept our apology and hope that you will give us another chance to turn things around. We would love to have that opportunity again. I hope that it will not deter you from coming back to our hotel in the future. Warmest Regards, Hue Hotels and Resorts Boracay
Utente anonimo
Camera Deluxe (con vista sulla piscina)
Soggiorno: set 2024
Coppia
1 recensione
4.7/5
Fantastico
Pubblicata: 5 ott 2024
A very nice and cozy place. The staff are very accommodating and attentive. We, will surely go back to this hotel. 😊😊
Traduci
Risposta dalla struttura: Dear Valued Guest, Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!
Berjun
Camera Deluxe
Soggiorno: lug 2024
Coppia
1 recensione
4.2/5
Molto buono
Pubblicata: 8 ago 2024
Room was spacious enough and tidy. Great food selections at the free breakfast buffet but sad there’s no bacon, why?? 🙁
Traduci
Risposta dalla struttura: Dear Valued Guest, Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!
Utente ospite
Camera Deluxe (con vista sulla piscina)
Soggiorno: dic 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 30 gen 2025
We really had an amazing time at Hue Hotels and Resorts Boracay. From the welcome committee, to check-in and during our entire stay, they have been very warm, friendly and welcoming! I highly recommend this hotel to everyone visiting Boracay. They have great amenities, big pool area, accessible to the beach and great breakfast options. Kudos to all the staff who assisted us during our stay. We loved and enjoyed every minute of it. We will definitely come back. Thank you so much!
Traduci
Risposta dalla struttura: Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear that you had an exceptional stay and that our team was able to assist you promptly. It’s always our goal to provide great service, and we’re so happy to know you felt well taken care of. We truly appreciate your recommendation and can’t wait to welcome you back to Hue Hotel in the future! Warmest regards, Hue Hotels and Resorts Boracay
Peter Raymond
Camera Deluxe
Soggiorno: nov 2024
Solo
18 recensione
3.5/5
Pubblicata: 20 dic 2024
An ok hotel that needs to be refreshed. Breakfast buffet is very poor and staff are slow to clear your table or refill food. The pool is nice and location is good. My AC ran incredibly cold, which I liked, but even when I set it to 28 C it would still run cold. My shower felt luke-warm at best. Staff at the desk were very helpful and the transit service to the airport was friendly and convenient. You can probably get better value for money at a different hotel on the island though.
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Risposta dalla struttura: Dear Peter Raymond,We would like to extend our heartfelt thanks for choosing our hotel while you were on Boracay Island. Your comments about the breakfast buffet, the air-condition and shower in your room have been noted and discussed with the team. Rest assured that we shall look into this and prioritize action on how to make this better. We appreciate your feedback, and we hope that these concern will not deter you from staying with us again. Warmest Regards, Hue Hotels and Resorts Boracay
travelisthebest
Suite
Soggiorno: mar 2024
Solo
20 recensione
3.7/5
Pubblicata: 3 mag 2024
Very nice hotel. Nice pool.. Breakfast good but some foods looked stale which i.pointed out. Service and staff are very polite and kind. They looked after me very well. Location 10-15 mins walk to the beach. My room was Beautiful but non functional. Ie. Toilet flush broke twice. No hot water for my bath, which is the reason why i booked the suite. Such a,shame. The maintenance people had to be called often.but service was good. So. I moved to. Another hotel where the water was hot !.
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Risposta dalla struttura: Dear travelisthebest,Thank you for the feedback. We take guest satisfaction seriously and are glad to hear from you.First, we would like to apologize for the disappointment you've experienced regarding the toilet functionality and water temperature of shower. We have discussed the incidents with all department heads to avoid the same situation. We hope that you will give us another chance to turn things around when you visit Boracay. We would love to have that opportunity. We extremely regret the inconvenience caused by these incidents.
Utente ospite
Camera Deluxe (con vista sulla piscina)
Soggiorno: ago 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 15 set 2024
my boyfriend and i booked this hotel using trip.com and it was very easy. the hotel was very nice and also the staff are amazing. the breakfast buffet was so worth it. me and my boyfriend will definitely come back. the location is very near to the DMall and other restaurants. 10/10 !!! love it !!!
Traduci
Risposta dalla struttura: Dear Valued Guest, Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!
Utente ospite
Camera Deluxe
Soggiorno: nov 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 7 dic 2024
Good location
Traduci
Risposta dalla struttura: Dear Valued Guest, We appreciate posting your review online. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!Warmest regards,Hue Hotels and Resorts Boracay
Utente ospite
Camera Deluxe (con vista sulla piscina)
Soggiorno: gen 2024
Famiglia
5 recensione
5.0/5
Eccezionale
Pubblicata: 22 apr 2024
Great hotel
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!
Utente ospite
Camera Deluxe
Soggiorno: giu 2022
Famiglia
3 recensione
4.0/5
Molto buono
Pubblicata: 11 lug 2022
Staff were very accommodating and nice! Food was amazing. Good amenities. Worth the price I paid. Will definitely comeback and book in this hotel. Will recommend to friends and family!
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for staying with us and for posting your reviews online. We are delighted by your positive comments. We look forward to welcoming you back!Warmest Regards,HUE Hotels and Resorts Boracay Team
MAST
Camera Deluxe con 2 letti singoli
Soggiorno: apr 2022
Viaggio con amici
1 recensione
5.0/5
Eccezionale
Pubblicata: 23 giu 2022
This is my second time to stay here at Hue and they always meet my expectations!
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for staying with us and for posting your reviews online. We are delighted by your positive comments. We look forward to welcoming you back!Warmest Regards,HUE Hotels and Resorts Boracay Team
Utente anonimo
Camera Deluxe
Soggiorno: nov 2024
Coppia
1 recensione
1.0/5
Pubblicata: 15 dic 2024
헤어드라이어가 팬 소음만 심각하게 나고 바람은 안나왔으며, 에어컨은 소음이 공사장 보다 심한 수준, 엔지니어가 왔으나 팬 소리가 원래 그렇다는 말뿐 프론트에서는 방 변경해주지않았으며 룸 컨디션도 최악이고 샤워실에는 거미가 있음. 진짜 최악 중의 최악 같은 비용으로 헤난 계열 작은방 이용 가능한데 왜 이런 선택을했는지 나 자신이 너무 한심해지는 경험을 하게되었다고 생각함. 에어컨 소음은 잠자는게 어려울 정도라 동영상 촬영해두었는데 리뷰에는 사진만 올릴 수 있어서 못올림. 유튜브, 네이버 블로그 리뷰 등 믿지 마세요ㅠㅠ 이게 진짜 리뷰입니다.
Traduci
Risposta dalla struttura: Dear Valued Guest,We would like to extend our heartfelt thanks for choosing our hotel while you were on Boracay Island. Your comments about the hairdryer, and air-condition noise have been noted and discussed with concerned department. Rest assured that we shall look into this and prioritize action on how to make this better. We appreciate your feedback, and we hope that these concern will not deter you from staying with us again. Warmest Regards, Hue Hotels and Resorts Boracay
qhdus****
Camera Deluxe
Soggiorno: nov 2024
Famiglia
1 recensione
4.0/5
Molto buono
Pubblicata: 23 dic 2024
직원들은 넘 친절했고 룸컨디션도 좋았어요 조식도 먹을 만했고요 전반적으로 좋았어요
Traduci
Risposta dalla struttura: Dear qhdus, Thank you for your kind review! We’re delighted to hear that you found our staff friendly and appreciated the condition of the room. It’s great to know you enjoyed the breakfast as well. Your positive feedback inspires us to continue providing a comfortable and welcoming experience. We look forward to hosting you again in the future!
Dear_xiao
Suite
Soggiorno: giu 2024
Viaggio con amici
27 recensione
5.0/5
Eccezionale
Pubblicata: 23 lug 2024
酒店很不錯,房間很大,泳池晚上有燈光秀,很嗨,孩子入住泳池玩耍無壓力,下次還會再訂這個酒店,工作人員也很熱情
Traduci
Risposta dalla struttura: Dear Valued Guest, Thank you for the kind words and we appreciate posting your review. Our heartfelt thank you for choosing our resort while you're on vacation and being able to provide you with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward to welcoming you soon!