A disappointing and stressful experience. For what is said to be a 4-star hotel the service and facilities are poor. Location: it is centrallly located close by the Botanical Gardens. In this sense it is a good location. Considered from anothr point of view, it is a bad location. The traffic noise is constantly disturbing, including at night - particularly if you have a room facing onto the streets. [All the larger rooms, called ”suites”, face onto the street.] Rooms: The room (suite) was large and reasonably comfortable (leaving aside the noise from outside). The room was clean and there was good storage space for clothes and personal belongings. However, as others have pointed out, the furnishings in the room are for the most part old. There is a telephone in the room, but it works only for room-to-room calls. You cannot call outside the hotel, not even to other numbers in Bogor. Bathrom: spacious and clean, though again rather old and worn. Strangely, they ony supply large bath towels, and not (as is usually done in hotels) hand towels, which they don't have at all. [They do have some very small towels which cover the face but no more, but you have to request them.] The towels they do supply have an excessively perfumed scent. I requested towels without a scent, and was given a couple that were only slightly better. Clientele: The 11-floor hotel was quite full while I was there. I was the only non-Indonesian, which doesn't bother me. However, it is clear the hotel caters very largely to Indonesian visitors - such those coming from Jakarta for the weekend, or those attending courses and meetings - and this is reflected in the food and in the language skills of the staff. Some of the reception and concierge staff, but not all, hve some knowledge of other languages, including English. Food: This is almost entirely Indonesian. The buffets, incuding the breakfast, are adequate in terms of variety and quality. However, the labels on the food are just the name of the dish, and they don't describe the ingredients, or whether any allergens are included. If you order food à la carte, they will tell what it is in a dish, and you can also ask for MSG not to be included, which request they will carry out properly for you. However, in the buffet, the food is already prepared, and you have to assume that MSG has been added to at least some of the cooked dishes. Lifts: there are only two lifts (not particularly large) for this tall building with many rooms, which is not sufficient. When the hotel is full and at busy times (at breakfast, or when people are checking in or checking out of the hotel), you may have to wait a longer time for a lift to come, which has space for you. Music: They tend to have constant and frequently over-loud piped music throughout the hotel (restaurant, lobby, corridors).
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