The Sakala Resort Bali All Suites

La lobby è bella, molto spaziosa e con molti posti a sedere durante l'attesa del check-in. Ma l'orario del check-in è dopo le 15:00, che è un po' tardi rispetto ai nostri hotel alle 14:00. Abbiamo prenotato il giorno stesso quindi era un po' all'ultimo minuto. Abbiamo prenotato la camera standard al piano inferiore. Quando siamo entrati nella stanza era molto puzzolente, sembrava umido e ammuffito. Dato che era un piano seminterrato, che è come un seminterrato, quindi non ci sono finestre e inoltre non ci sono ventilatori nel bagno, la ventilazione non è buona per quel tipo di stanza. Se soggiorni più di 1 notte, è meglio prenotare la camera al piano superiore che dispone di finestre o balcone. C'è usura, il che va bene, ma hanno bisogno di una pulizia profonda regolarmente per mantenere la stanza a standard elevati per corrispondere alla valutazione a 5 stelle. Puoi vedere i segni di sporco sulle piastrelle e la polvere attorno alle aree del tavolo TV. Non sono sicuro che passino l'aspirapolvere regolarmente. La trapunta e il lenzuolo del letto sono umidi, non sono sicuro se sia a causa della scarsa ventilazione o non li abbiano asciugati completamente nell'asciugatrice. Il cattivo odore a cui probabilmente possono aggiungere qualche diffusore o spray per ambienti per renderlo gradevole. C'è sicuramente spazio per migliorare la pulizia. La colazione è buona, molte scelte ma bisogna aspettare un po' per sedersi. C'è un bus navetta gratuito per la collezione di Bali, il che è carino. I servizi sono belli, ci sono beach club, piscine e un sacco di attività per bambini. Sarà più adatto alle famiglie per le vacanze. La posizione è ok a Nida dua, nessun ingorgo in direzione dell'aeroporto il 31 dicembre, più economico chiamare un taxi Bluebird per viaggiare.

Nice and big hotel, but the service can be improved. On both nights I needed to request for americano to be served on to my table for more than one time, the first request seemed to be forgotten.

Absolutely beautiful place to stay everything amazing peaceful relaxing only thing can fault price off food other than that amazing stay will be back

In August 2023, we rested in a villa at the Sakala Resort hotel, to say that the hotel is simply beyond praise, to say nothing EVERYTHING is at the highest level, starting from the service and staff, ending with food and accommodation 🫶 I especially advise you to stay at the villa 👏 Two floors of comfort, luxury and privacy, while the feeling that you are not in a hotel, but in a cozy place, which provides EVERYTHING from a refrigerator for wine and Balinese-style decoration, ending with luxurious conditions for sleeping and relaxing, a separate love is a private pool and a garden ALL our wishes were fulfilled in a matter of minutes, and the cleaning of the room was like magic , fast and perfect. I sincerely recommend this hotel to EVERYONE We will definitely come back more ❤️

As a good hotel when in stay in this hotel

Very bad experience in this hotel and we don’t recommend it. Reasons are as following: 1.Refuse to provide reasonable service, everything is non-refundable. We booked three days which the last two days includes breakfast and we wanted to switch the last day’s breakfast to the first day. The person in the front desk told she’ll communicate it with the operator but we were told it was not okay after we checked in. The operator refused to communicate with us even we proposed whether we can cancel the booking and re-book it or refunded the breakfast we don’t need on the third day. The operator just claimed that none of these ways is okay and nothing is refundable because it is the hotel’s policy. We don’t understand why the hotel found so many excuses instead of spending the time helping us. It was just a little switch and we informed the front desk in advance and causing no loss to the hotel and we’ve paid for it. What’s more, there is no policy in any country that says the customers cannot get refund if they do not consume the product or service. 2. Bad environment We checked-in as a couple, and it is obviously that a King or Queen bed is needed. We entered the room and found the hotel had assigned a room with two twin beds for us and it took half day for us to wait until the bed had been changed. The whole day just had been wasted because of the hotel’s bad service. The stuff in the room were not clean because my body began to itch after living in it. Toothbrushes are the worse I’ve ever seen since the handles are very thin and fragile. I cannot brush my teeth with it. And there was also mold in the corner of the room. Swimming pool was not allowed to enter after six p.m. which is too early because we usually go out and come back to hotel late, who has time to swim before six? The private beach cannot be entered either because it was put into another commercial use. 3. Horrible taxi calling service (illegal cooperation with the taxi drivers or companies) We asked the hotel to call legal taxi for us and when we got on the car, we found that the taix driver refused to use the taxi meter and asked us 300k total to get to the airport. The driver left us in the street at 4 a.m. after hearing we do not bring so much cash with us. Then we called a Gojet, and it only cost normal 100k to the airport. This hotel is large and looks normal for the first sight. However, big hotels bully customers the most. The whole living experience is disappointed and awful. We’ll never never never choose this hotel again. And hope the hotel just admit the bad service and don’t find any excuse. We tried to communicate with it for long long time and there is no misunderstanding from the whole process. The hotel is just what it’s service and attitudes show.