Recensioni su The Artini Dijiwa Ubud

Risposta dalla struttura: Dear VeneraS,Thank you so much for sharing your kind feedback with us. We are delighted to hear that you had an amazing experience at The Artini Dijiwa Ubud. It is always our priority to provide excellent service, and we are thrilled that you found our team, especially Nuel, to be so attentive and accommodating. Your satisfaction is truly our greatest reward.We are also pleased that you were satisfied with the quality of our WiFi and that we were able to fulfill all of your requests during your stay. We understand the importance of seamless connectivity and personalized service, and we are happy to know that we met your expectations in these areas.Thank you again for your thoughtful review. We look forward to welcoming you back to The Artini Dijiwa Ubud in the future, where we will continue to provide you with exceptional service and a memorable experience.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Risposta dalla struttura: Dear Lovely Guest,Thank you for taking the time to share your wonderful feedback about your recent stay at The Artini Dijiwa Ubud. We are thrilled to hear that our property exceeded your expectations. It is always our goal to provide a welcoming and clean environment, and we are delighted that you appreciated the spaciousness and cleanliness of your room, as well as the quick and thorough housekeeping service.We are also pleased to know that you enjoyed our breakfast offerings, as well as the two restaurants on-site. Our team is always happy to accommodate special requests, and we’re glad you found the food delicious. It’s wonderful to hear that you felt well taken care of, and we will be sure to pass along your kind words to Miguel, who will be pleased to know that his friendly and efficient service made a positive impact on your stay.Thank you again for your recommendation. We are honored to have had the opportunity to host you, and we look forward to welcoming you back to The Artini Dijiwa Ubud in the future for another memorable experience.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Risposta dalla struttura: Dear Pei Qi Karin, Thank you very much for your kind feedback about your recent stay at The Artini Dijiwa Ubud. We’re truly delighted to hear that you enjoyed the beautiful surroundings, especially the scenic views of the rice fields that make Ubud so unique and calming. The natural setting is indeed one of our highlights, and we're glad it added to the peaceful atmosphere of your stay.It’s also wonderful to know that you appreciated the nearby eateries and found the location convenient for exploring local culinary spots. We’re very pleased that our breakfast met your expectations—our kitchen team takes great pride in preparing fresh and flavorful dishes each morning to start your day right.Your compliments about our staff mean a lot to us. We strive to deliver warm, genuine service to every guest, and knowing that you felt welcomed and well cared for truly encourages us. Thank you once again for your lovely review, and we look forward to welcoming you back for another memorable experience at The Artini Dijiwa Ubud.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Risposta dalla struttura: Dear Karen,Thank you so much for sharing your colleague’s feedback regarding their recent stay at The Artini Dijiwa Ubud. We're delighted to hear that they were satisfied with the experience. Guest satisfaction is our top priority, and it’s always rewarding to know our efforts are appreciated.Our central location in Ubud is one of the key aspects guests love, as it offers easy access to cultural attractions, local restaurants, and vibrant markets while still providing a peaceful retreat. We're glad your colleague found the location convenient and enjoyable during their stay.We truly appreciate you taking the time to pass along this positive review. Should you or your colleague plan another trip to Ubud, we would be honored to welcome you again to The Artini Dijiwa. Please don’t hesitate to reach out for any assistance or special requests.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Risposta dalla struttura: Dear PINAR,Thank you for taking the time to share your valuable feedback following your stay at The Artini Dijiwa Ubud. We are delighted to hear that you found our location ideal, and that you enjoyed the beautiful environment and nature surrounding the hotel. We are also pleased that our staff was able to assist you and that you enjoyed our breakfast offerings.We sincerely apologize for the issue you encountered with mosquitoes during your stay. Ubud, with its lush greenery and tropical climate, can occasionally present challenges in this regard, but we understand how this can impact your experience. Please be assured that we are continuously working on solutions to minimize this, such as using natural repellents and ensuring that the rooms are treated for pests regularly.Your feedback is important to us, and we are grateful for your understanding. We hope to have the opportunity to welcome you back to The Artini Dijiwa Ubud in the future, and we will continue to work towards improving our guest experience.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Risposta dalla struttura: Dear Lovely Guest,Thank you for taking the time to share your valuable feedback following your stay at The Artini Dijiwa Ubud. We are delighted to hear that you found our location ideal, and that you enjoyed the beautiful environment and nature surrounding the hotel. We are also pleased that our staff was able to assist you and that you enjoyed our breakfast offerings.We sincerely apologize for the issue you encountered with mosquitoes during your stay. Ubud, with its lush greenery and tropical climate, can occasionally present challenges in this regard, but we understand how this can impact your experience. Please be assured that we are continuously working on solutions to minimize this, such as using natural repellents and ensuring that the rooms are treated for pests regularly.Your feedback is important to us, and we are grateful for your understanding. We hope to have the opportunity to welcome you back to The Artini Dijiwa Ubud in the future, and we will continue to work towards improving our guest experience.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Risposta dalla struttura: Dear kjlee,Thank you for taking the time to share your positive feedback about your recent stay at The Artini Dijiwa Ubud. We are delighted to hear that you found our property to be great and lovely. Our team works hard to create a serene and welcoming atmosphere for all our guests, and it is rewarding to know that we were able to meet your expectations.It is always a pleasure to hear that our guests had a memorable and enjoyable experience. We strive to provide exceptional service and maintain the beautiful surroundings that make The Artini Dijiwa Ubud a special place to visit. Your kind words serve as a great encouragement to our team.We truly appreciate your feedback and hope to welcome you back to our property soon. It would be a pleasure to have you stay with us again and ensure another wonderful experience.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Risposta dalla struttura: Dear Sukarno, Thank you very much for your feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Guest satisfaction and comfort are our top priorities, and we take your comments seriously as part of our continuous improvement efforts. We regret that the condition of the room and its facilities did not meet your expectations, and we are currently reviewing the issues you mentioned—such as the cleanliness of the linens, the condition of the toilet and shower, and the breakfast service—to ensure they are addressed promptly and thoroughly.Please be assured that we treat all our guests equally, regardless of their nationality or background. Providing respectful and consistent service to every guest is our service standard, and we deeply regret if you felt otherwise. We are investigating the situation with our team to ensure that no guest ever feels overlooked or treated unfairly. Clear communication and proper training for our staff are being reinforced to uphold the level of hospitality that every guest deserves.While we understand your disappointment, we truly appreciate your honest feedback as it helps us do better. We hope to have the opportunity to restore your trust in the future, and should you choose to stay with us again, we will do our utmost to provide a more pleasant and satisfactory experience.Best Regards,Dina NovitaResort Manager The Artini Dijiwa Ubud

Risposta dalla struttura: Dear Sukarno, Thank you for taking the time to share your experience at The Artini Dijiwa Ubud. We’re glad to hear that you appreciated our central location in the heart of Ubud, as well as the convenience of having a dedicated parking area that makes accessing taxis and transport easy. Our team is also happy to have been able to assist you with your luggage, especially considering the unique layout of our property.We acknowledge your comments regarding the age of our facilities. While the hotel does carry a traditional charm, we understand that some areas may feel a bit dated, and we are continuously working to maintain and improve our amenities to ensure they meet guest expectations. Your feedback about the room access challenges is also noted, and we will look into ways to make the experience more comfortable for future guests.Regarding the breakfast experience, we regret that the portion sizes did not meet your expectations and that a second serving was not provided upon request. We strive to offer a satisfying and flexible breakfast service, and your input will be shared with our restaurant team to explore improvements. Thank you again for your honest review—it helps us identify areas where we can grow and serve our guests better.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Risposta dalla struttura: Dear Lovely Guest, Thank you very much for sharing your detailed impressions of your stay at The Artini Dijiwa Ubud. We're pleased to hear that you found the service attentive, particularly with the convenience of WhatsApp communication for follow-ups and assistance. It's always our aim to provide responsive and thoughtful service, so your recognition of our efforts is truly appreciated.We’re sorry to hear that certain aspects of your stay did not meet expectations, particularly the issue with soundproofing. Being disturbed by external noises, such as doors or plumbing sounds, is understandably frustrating, and we apologize for the inconvenience it caused during your rest. Your feedback regarding the restaurant setting and the proximity to nature is also noted—while we aim to create a serene and immersive environment, we understand the need for greater comfort and protection, even in open-air dining areas.Regarding the bed arrangement, we sincerely apologize for the discomfort caused by the combined single beds and the noise from the mattress. Your comment highlights an important area for improvement, and we will be addressing this with our housekeeping and maintenance teams. We truly value your honest feedback, and it will be instrumental in helping us enhance the overall guest experience moving forward.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud