The hotel itself is amazing, with many green spaces that are well maintained. The check-in service was quick and smooth, and we got the exact room we had booked. However, there were several issues during our stay. Let's start with the list below: Breakfast: It was a horrible experience. There were so many people, flies (YES flies) and the quality of the food was really bad. You wouldn't even find such low quality in a 2-star hotel. When we were there, it was impossible to enjoy anything due to the presence of flies. There were around 20 flies per table, Im not kidding. The managers seemed useless and did not take any action to solve the issue. The croissants and pain aux chocolats seemed frozen and of poor quality. The same goes for the eggs and bread. As for fruits, the only options available were melon, watermelon, and oranges. There was not a single sign of any berries or mangoes. During the last four days of our stay, we couldn't even find a table as it was extremely crowded, with people queuing for food like in a cafeteria. We had to share the table with other guests. It's a shame for a 5-star hotel. The high chairs for babies were also extremely dirty and should not have been given to guests. Dinner: We had dinner once, and we deeply regretted it. They charged 370 DHs per person, and the food was a disappointment. The homemade burgers we ordered for my wife arrived burned, to the point of being badly charcoaled. The fish tajine was full of bones, and the salad bar was unappealing. Towards the end of our meal, we informed the manager about our experience. He said he would inform the kitchen and they would try to redo the burger, but we were already leaving as it was bedtime for the babies. When the bill arrived (we hadn't left any deposit), I attempted to pay using contactless payment (Apple Pay), but to my surprise, it was not supported throughout the hotel. Since I didn't have my card with me, I told them I would come later to settle the payment for my wife's meal (370 DHs). The manager that night agreed. However, around 1 hour later (at 10 pm), they called us in our room and asked us to settle the bill, disturbing the babies' sleep. It was a nightmare in terms of management. They could have waited until the next day or checked out to collect the payment in a more convenient manner. I don't recommend having any meals at this hotel. On our last day, we went to another 5-star hotel in Tangier for breakfast, and the difference was like night and day. Pool: The pool size was amazing, and the whole area was child-friendly. However, there was a lack of responsible and serious management again. We arrived around 9:30 am with the babies to enjoy our last morning. To our surprise, nobody was there. The pool had no towels, the sunbeds were covered, and the umbrellas were closed. We asked a restaurant waiter to call someone, and we finally received the towels around 9:45 am. However, they were simply dropped off without any further assistance. I a
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