Hotel Doubletree by Hilton a Amsterdam

Molto scontento del mio soggiorno, la prima notte di strada a un ospite sconosciuto dell'hotel è stata rilasciata una chiave magnetica per la nostra camera senza documento d'identità e ha proceduto ad entrare nella nostra stanza mentre dormivamo. Fortunatamente avevo messo in atto il fermo di sicurezza, tuttavia se non fossimo stati nella stanza sarebbe stata una questione più seria. Al momento del check-out ho informato che dovevo pagare una tassa di soggiorno che era già stata inclusa nel prezzo che era stato prepagato prima del nostro soggiorno e quando ne hanno informato il personale hanno spinto la questione. Sono stato in grado di ottenere il rimborso, tuttavia è stato un calvario di 20 minuti non richiesto e ho emesso un rimborso in contanti quando hanno richiesto il pagamento tramite carta Sono estremamente scontento del soggiorno e non userò più le strutture della loro catena!

Stayed for 5 nights as part of a business trip at a nearby training centre. Really enjoyed my stay here and felt comfortable the whole time I was there. Staff: I felt all the staff really made an effort here, it was noticeable as everyone would always give a smile or acknowledgement and say good morning to you when you would come out the lift for breakfast, always met with a smile. I was checked in my Nicolas, who assisted in storing my luggage and was really informative, gave details of the free ferry running from Amsterdam central, local clubs, pubs and restaurants and everything I needed to know for my stay. Got a room upgrade and a welcome cookie which was great. There was another guy on the check in desk I think was called sylvan or something like that? Young with short curly hair on top, he was really helpful as well and also arranged a packed breakfast for me when I was leaving for the airport early. Room: room was cleaned every day and was spotless on my return and i'd left it quite messy over the weekend. Bed was made beautifully, thanks to the room cleaning staff. The rooms look small in pictures but there is more than enough space, bed is large, there is storage and a large bathroom with a great view where I was able to watch the ferries come in so I didn't have to wait at the terminal. Food: breakfast was superb, eggs and coffee to order and loads of selection. Beautifully decorated lobby and restaurant. Only thing I would have changed would have been the location of the light switches on the bed. They have blue led lights on them even when not in use which is over your head so a bit distracting for sleep, which I solved just by removing the key for the room power. All in all would stay again and will recommend to my company to use for others coming for business in the area.