Hotel a 4 stelle a Alessandria

"I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive."

"Buon colazione e buon servizio molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buon"

"The hotel has great potential and a wonderful location, which could make it an excellent option for travelers visiting Alexandria. It offers good value for money in theory, but unfortunately, the current management does not fully reflect this potential. Some aspects of service need significant improvement — starting from the reception and housekeeping to the kitchen and café plus an operating free wifi. The staff seem to be doing their best, but they clearly need stronger professional guidance and management oversight to meet the standards expected from a hotel in such a prime location. During my stay, parts of the hotel were under renovation, and the construction work caused some disturbance throughout the day. While it’s understandable that improvements require time, better scheduling or communication with guests would have made the experience more comfortable. Overall, the hotel could become a top choice in Alexandria with proper management and attention to guest comfort. I truly hope the owners invest in professional leadership to make the most of this great property."

"Hotel molto carino, ben posizionato, il personale è accogliente e premuroso. La colazione è abbondante. Soddisfatto della mia esperienza in questo hotel."

"È un hotel storico con una storia che risale a quasi 100 anni fa, e in passato ha ospitato personaggi famosi come Winston Churchill ed Elvis Presley. Situato in posizione centrale e facilmente accessibile alla maggior parte delle attrazioni principali di Alessandria. Un posto altamente consigliato in cui soggiornare."

"L'hotel è vicino al palazzo di Montazza. A proposito, il palazzo di Montazza è chiuso alle 00:00. Una piccola porta vicino all'hotel può essere direttamente alla porta dell'hotel.Questo prezzo è molto economico e confeziona anche la colazione, anche se non ci piace il riso bianco.La spiaggia privata dell'hotel può essere vista al sole presto e tornare a dormire."

"Le camere potrebbero usare un aggiornamento, ma la camera è coerente con il prezzo ragionevole. Il personale era utile e gentile. Il buffet del colazione aveva una buona varietà di opzioni proteiche, che mi piaceva."

"Bella vecchia hotel sull'acqua. Ho avuto una grande vista sul mare. Il colazione è buono, ma la posizione superiore del tetto del ristorante e del bar è grande! Le camere sono forse un po' più piccole di altre, ma sono abbondanti per due di noi e è piuttosto vecchio e storico, quindi si deve capire. Ha vecchio decoro, stile e ascensore, ma il bagno, la TV e altre strutture sono moderne e funzionano bene. Ho trovato il letto, le mutandine e le lenzuola per essere pulite e confortevoli. La posizione è conveniente - vicino negozi, cibo stradale, altri hotel con i loro bar e ristoranti. Dritta tra la biblioteca e il forte. Si può vedere entrambi dal ristorante al tetto o dal balcone della stanza. Circa 20 minuti a piedi alla biblioteca, 30-45 al forte."