Hotel a Alessandria

"Truly one of the best experiences I’ve ever had! The team was incredibly professional, endlessly polite, and absolutely relentless in making sure everything was perfect. Honestly, the only thing missing was a way to freeze time, because I never wanted it to end.😆"

"I had an absolutely wonderful stay here.The first thing I noticed was how new and incredibly clean everything is.The entire hotel is spotless, from the lobby to the room, which made for a very comfortable and relaxing experience. What truly made my stay exceptional, though, was the staff. Every single person I interacted with was incredibly friendly, welcoming, and always ready to help with a smile.Their positive attitude really makes this place stand out.I highly recommend it and will definitely be back."

"I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive."

"Great Gym, lovely billards and ping-pong and nice restaurants. But unfortunately, water leaked from bathtub,,,, a little bit annoying."

"It was so far my best experience with hotels in Alexandria. Room was spacious, I had a bathtub and shaver. Stuff was extremely friendly and helpful."

"Buon colazione e buon servizio molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buono, molto buon"

"الموظفون رائعون ، الموقع ممتاز ، الخدمة جيدة ، ينقصه بعض الخدمات مثل النادي الرياضي ."

"我在這家酒店的入住體驗真是太棒了！首先，酒店的位置非常優越，周圍環境寧靜優美，出行也很方便。前台的接待人員熱情友好，辦理入住手續迅速高效，讓我感到倍受歡迎。 房間寬敞明亮，設施齊全，床鋪舒適，保證了我每晚都能享受良好的睡眠。特別喜歡房間的景觀，窗外的風景真是讓人心曠神怡。 酒店的餐飲服務也非常出色，早餐種類豐富，口味獨特，每一餐都讓我流連忘返。特別推薦他們的自助餐，菜品新鮮美味，絕對值得一試。 此外，酒店的健身房和泳池設施也很完善，讓我在旅行的同時也能保持鍛鍊。總的來説，這次入住讓我感到非常滿意，真心推薦給大家！我一定會再次光臨這家酒店的。"

"La posizione è buona e le strutture sono buone per il prezzo, ma l'odore di sigarette era troppo pesante e, nonostante la stanza non fumatori, è stato doloroso perché l'odore di sigarette non è caduta."

"Отель изумительный, роскошный, очень чисто везде. Как будто ты не в Египте. Номера роскошные. Обслуживание на высочайшем уровне. Обязательно вернёмся в такую красоту."