Recensioni su Banyan Tree Alula

L'hotel è situato in una zona panoramica e vanta un ambiente meraviglioso. Tuttavia, il giorno della partenza, abbiamo dimenticato il cibo che avevamo messo nel frigorifero. Al momento del check-out, l'hotel ha controllato anche la camera e il frigorifero, ma il personale non ci ha detto che c'era ancora del cibo. La cosa mi ha un po' dispiaciuto.

Very good, we enjoyed our stay very much. Will definitely come back again in the future!

Great hotel! Probably the most beautiful hotel in alula. Excellent service and we got super good deal from here so i would recommend you guys to check it out. Nothing to complain except our villa was very crowded with pigeons (i think because it was nearby the mountain) so our outdoor area were full with lots of pigeons' poops and also in the swimming pool :( and another thing was we asked for bikes multiple times, if im not wrong, like 5 times, staff said will check it for you and we never get feedbacks but it happened with us in other hotel as well so it's fine. Still! Great experience great time. Definitely come back :)

The hotel is in a great location within a national park. The pool villas have a great view of the maraya. You can get a campfire going to relax outside at night. The rock pool is great as well, but very far from reception (5 min on a buggy). The hotel needs more buggies as they can take a long time. Breakfast was great. Dinner at harrat restaurant was good overall except for the porterhouse steak which was way overcooked.

I recently stayed at Banyan Tree, and unfortunately, my experience was far from what I expected. The main attraction—the rock pool—was closed during our stay, which was incredibly disappointing. It’s hard to justify such high prices when the facilities we were looking forward to were inaccessible. At the very least, a discount on our room night should have been offered. The alternatives provided were not acceptable. Each staff member gave us different information, leading to confusion about what options were available. We wanted to visit MyHabitas to use their pool, but they were fully booked. When we asked to check it out, we were told we had to pay a minimum spend, which should have been waived under the circumstances. We ended up having an overpriced mediocre lunch there. Service inconsistency was another major issue. Upon arrival, the concierge assured us we could book tickets to Hegra later that day. However, when we tried, we found out the tickets were sold out, and we ended up waiting four hours to get in. Interestingly, the ticketing office mentioned that Banyan Tree often provides incorrect information to guests about tours. While some staff members were great—like the friendly Philippine girl at breakfast and one attentive bellboy—the overall service lacked attention to detail. The resort itself had no proper program of experiences or activities. When we asked the concierge what to do on-site, he casually suggested we "relax and sleep," which felt dismissive. Our villa was visually stunning, but the wear and tear was disappointing. We noticed many scratches and signs of neglect. The bathroom amenities were not luxurious and felt poorly curated. For a high-end resort, thoughtful touches like a pool bag or sun hat should be standard. We were celebrating an anniversary, and while the team did a bed decoration, the effort felt lackluster. A small sweet plate from the lobby sweet corner and fruit basket were provided, but no one acknowledged our special occasion upon arrival, which was a missed opportunity for engagement. The arrival experience felt rushed and transactional, likely because staff were uncomfortable discussing the pool closure. It was disappointing that Banyan Tree couldn’t deliver a memorable experience. Additionally, we left our sunglasses in the room. Despite lingering in the lobby until 9 PM, no one thought to return them to us. We only realized they were missing at the airport, highlighting a lack of care and attention to service detail. You could have emailed or called us as the room was checked and cleaned as you claimed you were full house and couldn’t extend the late checkout not even for 30min. Overall, Banyan Tree offers stunning facilities and brilliant architecture, but the service is lacking. Without improvements, I fear they may lose guests to upcoming competitors like Aman. I cannot recommend this resort based on my experience.

An exceptional resort with stunning desert views, luxurious villas, excellent dining, and outstanding service. A truly unforgettable stay in AlUla. Thank you for upgrade the villa.

Wonderful stay. Unique desert wilderness and luxurious room & amenities. Very authentic Thai food at the Saffron Restaurant. The Rock Pool is a must-visit.  Extraordinary staff who are willing to go extra miles.

Everything good but I would like to recommend about The vehicle delivers customers to multiple locations.

Overall great experience. Waiting time for buggies can be long especially during peak timings but overall a great experience

Everything almost perfect, service effecial and professional, amazing pool, queit good breakfast... Just over sweet ... But their shuttle bus which is for airport is too simple and old ... It dosen't match with the price.

Everything was amazing!

Great

果然是全球最美的悦榕莊 淡季出行沒有人家説的接駁車很慢的情況 服務各方面都很好反應很迅速 房間定的是有泳池的 每天小孩姐醒來第一件事情就是游泳 沙漠早晚温差比較大晚上可以篝火看星星💫 他們還有其他房型適合家庭出遊 泰餐廳比較貴但也值得吃一頓

房間很大，設施齊全，衞生乾淨，遠眺瑪拉亞音樂廳，景色怡人。服務員態度極好，入住當晚出租車司機找不到酒店，前台帥哥還用自己的車子帶着我們找出租車司機，非常感謝！峽谷游泳池也是一個不錯的亮點。