The La Loft Apartments, at least for the North Terrace ones, are really just some rooms of the Oaks Embassy and Oaks Horizon apartment buildings. The front desk will not do anything to help, as they have nothing to do with the la loft apartments. Upon check-in, you'll have to meet with a manager in the lobby, who will show you to the room and give you the two keys. For my check-in in particular, he apologised and said he only had 1 key and would drop the other off the next day, which was fine really. As he was showing me the room I think he may have been telling me some important information, but I was not paying attention at all, because I was completely focused and disappointed on how terrible the room was compared to the images advertised online, which I believe may have been for a different type of room. After I was checked in, I went and got my partner who was waiting on the street and we brought all of our things in to the apartment, after which we realised that there were more issues with the accommodation other than the aesthetics. There was melted chocolate on the couch (no image), the couch itself was rock hard, general uncleanliness despite supposed enhanced cleaning services, all the cutlery in drawers were dirty, there were no tea towels in the kitchen, no basic cooking amenities like salt, oil, pepper, very limited teas and coffees, the cookware was extremely limited and pan was probably ready for the bin (surprisingly looks much better in the image), no spare rubbish bags, only 1 set of towels (we had to use the face washers in place of tea towels for drying dishes and benches), mouldy walls in bathroom. There really is a lot to list, and it may seem like nit-picking, but for a supposed 4 star accommodation that cost nearly $1,300 for 5 days, I think anybody would expect more than this. After we had noticed all these things we were obviously quite disappointed, but we were hoping to make the best of it, as we did have a spa in our executive suite. I messaged Simon, the manager, and told him about the towels and there only being 3 dishwashing tablets, asked if some could be brought the next day, he said it was fine and he'd bring more the next day. Next day comes and he drops off the key and is gone. Nothing else. He said cleaners would come with the things later, but unfortunately they did not, not for the entire stay. So we were left with hand washing dishes with 1/4 of a scourer pad (apparently they needed to cut it down to size?) and drying with face washers. Unfortunately the 3 dish washing tablets only lasted a day, as there were only 3 plates and bowls, so it was used being basically empty. Speaking of terrible equipment, there is a washing machine and dryer. I believe everything has a very poor energy rating, at least the dryer still had its label on, 1-star energy rating. You'd think that being so inefficient it would dry quickly, but no, it took 7 hours to dry a single load of washing, which was nearly 3 full cycles,
Molto buono
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