ostello a Isole Phi Phi

This hotel is located in a more secluded area of the Phi Phi islands, offering beautiful views to the warm ocean and an exclusive, peaceful atmosphere. The rooms were clean and modern, with all the expected amenities of a 5* luxury resort. We were very disappointed though with the lack of activities available throughout the day and night. There was no music, no games, no fun times arranged by the hotel. Don’t expect any kind of entertainment, apart from the classic paid tours - snorkeling, seeing other islands around, fishing. This makes the whole experience a little boring after a while. Finally, the customer experience was far from being the best. Two days before our arrival, we contacted both Trip.com and Saii to communicate that we would arrive in Phuket later than we expected due to flight delays and, unfortunately, would not be able to get to the harbor in time for the last ferry to Saii. After 3pm there is no possibility to go there, unless you book a private boat that costs more than the resort stay itself. After many attempts of trying to find a solution, the hotel management was not flexible at all. The “options” they gave us were simply ridiculous and unreasonable (first, they suggested that we booked the private boat, then they suggested that we changed out flight time, and finally they suggested that we spent the night in Phuket and took the first ferry the day after without any kind of compensation or flexibility on their end), compared to a simple change of dates to one day ahead (same amount of days, no refund asked). They insisted that the hotel was fully booked and that this was not possible, even after we clearly showed them there was availability on many websites. We ended up loosing that one night without any kind of compensation. Very disappointing, especially when you’re talking about a luxury resort, which, by nature, is quite expensive.

Hotel in una bella posizione, vista mare favolosa grazie a una grossa vetrata e un ampio terrazzo che purtroppo non è minimamente separato dalle altre camere quindi non c’è privacy. Tenete conto che ci sono 10 minuti di camminata per arrivare in centro, ma ne vale la pena perché si è in un posto più tranquillo, meno rumoroso. La struttura è ben fatta ma un po’ vecchiotta e come in tutti gli alberghi provati in Thailandia mancano un po’ di manutenzione e pulizie straordinarie (ad esempio i grossi accumuli di calcare sui rubinetti e nella doccia). Colazione discreta, non molto varia, buona ma nulla di eccezionale. Effettuano il servizio di prelievo bagagli direttamente all’arrivo al porto in modo da non doverli portare fino all’hotel a piedi.

You can’t find a more spectacular location to stay. Our bungalow was number 505 and was on the beach front literally a stones throw to the water edge. The sand is white and water clear just as you see in the photos. Things to bear in mind. Cleanliness was not as good as expected. Under and around our bungalow there were things left behind by previous guests a lot of rubbish, slippers, towels which had been forgotten. The bathroom and shower was outdated and felt old and we didn’t dare use the outside shower as that whole area looked dirty and stained from the wildlife. I had to ask the cleaner one day for a cloth to clean the table outside on the balcony as it was stained from beverages used by guests before us. The breakfast area really was quite gross. I didn’t feel like i was eating in a clean atmosphere. Really basic things like the table cloth on the breakfast bar were stained and tatty. The bar being quite open to the outside had stains from the fauna which seemed to flow in and out at their leisure. Staff were attentive however you never saw anyone cleaning when they weren’t doing anything. Its a pity as it would make the atmosphere much more pleasant. We did encounter some problems with the verandah door not opening and it was resolved immediately. The hotel took full charge of collecting us from our previous hotel in phuket taking us to the ferry port and the boat trip to the island for 1500 baht per person also the trip from the resort by boat to the next hotel in Krabi also for 1700 baht per person. This service is a real benefit because otherwise you have to take several boats and taxis and avoid all the hassle! Also another thing which was fabulous and my highlight of my entire trip to Thailand was the private long boat tour to ko phi phi leh. Not for the visit to Maya beach (however it was included) but for the swimming in the lagoon and snorkeling experience. That was worth every baht! You pay for the boat up to 4 ppl and its 2080 baht for 4 hours. Highly recommended!