An absolute nightmare. We stayed in Fort William at Westcourt B&B for four nights. On day one we had the honeymoon suite, with jacuzzi. We wanted to enjoy the bath, but while we were in there, Charles knocked on our door several times (even though you can clearly hear that the jacuzzi is in use from the corridor, as we'd been told not to use it after 22pm). Eventually it turned out he wanted to introduce himself and try to sell us the room for more nights (because we had a cheaper room for the following days). Guest privacy was definitely not a thing. Since we had been hiking and camping for a week beforehand, in the rain, all our stuff was wet. When we asked if they had laundry facilities they referred us to laundromats for which we'd have to take a taxi to reach. We just wanted to dry things, so we spread our stuff over the room. When we came back in the evening, Charles met us in the hallway, as if he was waiting for us (which he did several times in a way which at least I found very creepy), to tell us that this was ”unacceptable” and we ”should be thrown out”. When we discussed a bit and said that we did not cause any damage to the room whatsoever, the stuff is just wet, not dirty, nor did we bother any other guests in the slightest, he went to make a completely inappropriate remark about our lifestyles saying ”I don't understand how you can live like this”, and that they couldn't perform any room service like this (although they had taken down all the things that were drying). When we tried to say that we don't need our room cleaned while we stay there, they said that it wasn't an option, it's included in the service, so asking for privacy is again not ok. The next day, when there had been room service, returned to our room to find our personal stuff that we like to keep on the nightstand, was moved into cupboards in the bathroom, so we had to look through the whole place to find them. If this all doesn't sound bad enough yet, we had a bit of drama also regarding payment, where Charles got agitated saying that there's no point to a bank card if you can't use it. This is because he already had my husband's card details (through ***********) and tried to just take money for the extra night in the honeymoon suite (this night was agreed on later, so not through ***********). Luckily my husband's bank has a safety mechanism which requires him to give the pincode if there's a new payment, but Charles could not offer a method for us to use the pincode, nor could he send a safe payment link. Eventually cash (without receipt) was the only option, because he also wasn't able to give his own IBAN number. So all in all, we felt extremely uncomfortable during our stay at Westcourt, and spent as little time in the B&B as possible, trying to avoid the hosts every time we went in and out. The breakfast was also not worth it at all, and not fresh (the same things lay there day after day), and also served only between 7:30 and 8:45, which can be extreme
5 Recensioni