Indonesia: hotel con palestra nella provincia di Banten

I recently stayed at DoubleTree by Hilton Jakarta – Bintaro with my family, and overall, we had a good experience in terms of location and dining service. The hotel is conveniently located, and both dinner and breakfast were enjoyable, with a good variety of food and excellent taste. The restaurant team did a great job. However, there are several service points that need serious improvement, especially considering this is a Hilton brand property. We arrived at the hotel around 16:30, yet surprisingly, our room was not ready. The receptionist told us to wait for an additional one hour, despite us paying full price and arriving well past the standard check-in time. This was especially inconvenient because my son was not feeling well and needed to rest immediately. After we expressed our dissatisfaction, the front desk suddenly “found” a room that was ready. Unfortunately, the room did not match our booking preferences. I had specifically booked and paid extra for a high-floor room, but we were assigned a room on a lower floor. When I asked for clarification, the hotel staff mentioned it was an “upgrade.” However, upon checking, the so-called upgraded room was only 4 m² larger and the price difference was merely 8–10 USD compared to the original booking—hardly a meaningful upgrade and not aligned with what we paid for. Additionally, I had included a dinner package in my reservation, but upon check-in, no one informed us about the dinner details. We had to proactively ask for information, otherwise it would have been overlooked entirely. I understand the hotel was at full capacity due to the holiday season, but frankly, this cannot be an excuse for such disorganized service. This is DoubleTree by Hilton, not a standard budget hotel. Proper preparation for peak seasons is expected from a global hotel chain, and this experience fell short of that standard. In conclusion, while I appreciate the dining experience and the hotel’s convenient location, the check-in process and handling of my booking were disappointing. This stay has made me reconsider whether I would return to this hotel in the future.

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

The room was spacious and i personally liked the washroom bcos of the rain shower. Water pressure was strong. The bed was comfy and kudos for variety of channels on the tv. The breakfast was so good i spent almost 2 hours enjoying the food while chatting with my sister. The main highlight for me was the freshly baked croissant and the traditional indonesian rice (i forgot the name but it has small chunks of meat in the rice). The customer service was also great, everyone was friendly and smiley. Overall i enjoyed my stay at santika ice bsd and would recommend it to other people :)

I habe never expected such high level of friendliness and service fm Miss Raj. Very professional and accomodating. I had arrived earlier and she tried to get me a room for earlier checkom on her own accord. She even check to ensure the room, which had a different configuation to ensure it aligns to our wish. Truly remarkable.

Prenotato questo hotel per la notte, perché avevo un volo precoce. Grande posizione. Camminando lontano dall'aeroporto pulito e sicuro. Non c'era telefono ma c'era ipad ti sostituito. Purtroppo non funzionava, non posso svuotare. La TV doveva entrare, quindi non potevo guardare. Non è un manuale per usarlo, ma è un hotel pulito e sicuro confortevole per il soggiorno notturno.

Il nuovo hotel aperto, ho sentito che il proprietario cinese ha investito, il stile di decorazione cinese nel suo complesso è buono, la sala frontale ha un tavolo d'acqua, sabbia verde gratuita, la stanza ha bevande gratuite, la notte ha anche il latte e i frutti di buona notte. La stanza è ancora grande, la colazione è molto buona, adatta al bebè cinese, vale la pena raccomandare, E'un lato più forte della UV, e la porta è forte, e ricorda di proteggere la guardia.

We stayed here for a staycation. We stayed here for a family-cation. The hotel room was quite nice, but for a family-cation it is not recommended, because the size of the swimming pool is very small, the relaxation area is also inadequate, more suitable for business or solo travelers who want to enjoy the hotel room. Check in process took forever, with super longgg queue, have to wait almost 1.5 hours until we can enjoy our room.

Recentemente sono rimasto a Fairfield da Marriott, e devo dire che è stata una bella esperienza decente. La posizione è molto conveniente, proprio vicino all'aeroporto. Anche il servizio di navetta aeroportuale periodica è molto utile.Ma è un po' di un declino che non ci sono negozi locali, ristoranti, o altre strutture vicine. Il personale era assolutamente fantastico, erano molto amichevoli e di aiuto, assicurandomi che avessi tutto quello che avevo bisogno. Ora parliamo delle opzioni di cena in camera. Non sono esattamente una festa, ma il cibo è davvero delizioso e offre grande valore per i soldi. E il servizio è stato di alto livello, sempre attento ed efficiente. Una cosa che mi ha colpito un po' era la mancanza di bagni. In quanto viaggiatore d'affari, ho bisogno di cose come i razzi e le ghiacci, e purtroppo non erano fornite. Non c'era nemmeno una lozione corporea o una sapone liquido a mano vicino al lavastoviglie. E per smontarlo, ci sono state solo due bottiglie di acqua 600 ml per due persone (lo ero solo da solo). Questo è un po' troppo piccolo, non pensi? Ma il più grande grippo che avevo è l’assenza di un desk. In quanto viaggiatore di business, non è possibile lavorare senza un confortevole posto per sedersi e concentrarsi. E' una vergogna perché Marriott è noto per le sue grandi strutture, e questo è stato un po' di declino. Nonostante questi piccoli trucchetti, ero ancora molto contento del mio soggiorno. Sarò sicuramente di nuovo in futuro!

Very new hotel. Staff were incredibly helpful. Perfect hotel near the airport. Shuttle service to airport was delayed in traffic so the organised and paid for a taxi to the airport (only 10-15 mins away). Would certainly stay here again.

La stanza è spaziosa, e il personale è tutto ben mantenuto. La sola richiesta all'hotel è circa il colazione. Ho visto un sacco di piccoli voli sui pasti al colazione, sui frutti, sulle carni .. poi ho perso il mio appetito immediatamente .. devo fare qualche controllo sulle pratiche al colazione, e voglio anche che l'hotel abbia una corretta linea guida per il luogo per il colazione, hanno detto 1F o 6F , quindi deve essere adeguatamente informato sulla base del piano all'ospite di conseguenza.