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Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

Non ero mai stato in un Hotel Virgin prima. Ma questa era una buona esperienza. Hotel è vicino al distretto di design di Dallas dove la maggior parte dei famosi marchi di mobili’ hanno le loro camere di spettacolo. Le camere sono pulite, abbastanza. e con un design impressionante. Il ristorante sul pavimento offre un menu molto limitato e molto americano: hamburger, frittelle francesi e personale come questo.Non c'è niente di speciale, ma almeno vi serve cibo fino a 23 anni,

Tassa di rottura!!! Questo era un hotel inoperativo. La stanza era pulita e confortevole. La chiave era la posizione migliore. Non era lontano dal museo d'arte e dal museo naturale, non c'era nessuna altra caratteristica speciale.La colazione era generalmente frutta, ma non c'era salata di verdura. Ma quando ho lasciato il conto, mi sono confuso e anche peggio.Il primo giorno dopo la colazione, il cameriere ha lasciato il biglietto. Ho detto che la mia stanza era con la colazione. Il cameriere ha detto che non c'era niente. Quando avevo firmato, la ricetta lo saprebbe.Ho firmato, due 52 coltelli. Il giorno dopo, abbiamo anche scelto di aiutarci a fare la colazione. La cameriera ci ha portato una tazza di mela da tutti.Quando andiamo, prendo la fattura e lascio la fattura e me ne sono andata.Non vedo la firma.Non guardare attentamente la firma è una lezione pesante!!!!Ho trovato 30 coltelli più quando ho fatto la fattura, che soldi? La reception ha detto che era la tassa per la colazione numero 5.Ho detto che mi sono aiutato a mangiare, la cameriera ha iniziato a versare due tazze di mela, non ho dato la tassa.Vuole iniziare a versare 20 tazze sulla fattura?Questo è ragionevole?Posso pagare perche'non ho letto la fattura e ho firmato la mia firma, devo riconoscere la mia conta. Ma voglio chiederlo cosi' ragionevolmente?La reception ha chiamato il manager del ristorante, il manager non ha detto che era una piccola tassa. Ha detto che ho scelto il set e hanno bisogno di pagare un altro.E'cosi' divertente!E'una chiara e chiara lettera di gratitudine che mi ha chiamato. Non andrà mai più in un hotel Omni!Troppo confuso!Il servizio clienti di Trip.com comunica con loro, e loro continuano a insistere sulla loro pratica.

In generale, non è buono, ho pagato un po'di mutui, ma poi l'ho restituito. Infrastrutture: non male, corrisponde a questo prezzo Salute: buono Ambiente: buono Servizio: rispetto al posto, il fratello mi ha portato a parcheggio da solo

酒店位於達拉斯Downtown，停車場在酒店對面的馬路，停車費30美元。入住的時候週末很多派對活動，夜裡還有房間在放音樂大吵大鬧，隔音非常不好。前台反映後也及時處理了。優點在於去各個景點都很近，可以Citywalk，還有一家好吃的烤肉。

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant. Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction. The room was great, wonderful view, bed/bedding was comfortable, shower was amazing. Customer service in the morning wasn't all that great.

La stanza era bella, ma la vista non vede altro che il lobby dal terzo piano. Non ho avuto il ”super piano” che guardava la strada come promesso e mi sono fermato a camminare tardi mentre uso il sole come orologio di sveglio.

La prima volta che ho provato questo hotel / servizio. il check-in è stato un po' confuso, perché non sapevo come arrivare nella mia stanza nonostante le istruzioni inviate per posta elettronica. Era tardi e mi sono stancata, quindi probabilmente per questo. Ma le camere sono solo wow. La stanza era assolutamente altamente lussuosa, grande bagno / doccia.  Sai che dovresti investire in una macchina del caffè migliore, la stanza merita di meglio ;-) ma OK c'è una Starbucks e Cafe vicino alla porta. La posizione è il dollaro migliore e la mia esperienza è fantastica.  Prenoterò di nuovo il 100%.

E'un bel posto. Lo amo, posso tornare qui presto con la mia famiglia