Hotel a 4 stelle in Texas, Stati Uniti d'America

Bella struttura in una zona strategica della città di Houston. Servizio ottimo e personale disponibile, che mi ha accolta, tenuto la valigia in un posto sicuro dopo il check out e aiutata in ogni richiesta. Belle le aree comuni, con distributore di acqua purificata e zona caffetteria sempre accessibile. Consiglio vivamente questa struttura.

C'è una sensazione di hotel nel tempio, il design di colore è molto elegante, non può vedere il cielo, quindi è un po'caos giorno e notte.

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

La stanza era molto bella e aggiornata. La posizione era eccellente e a pochi passi dal concerto Kid Rock. Era sulla via navigabile, quindi rendeva la passeggiata piacevole ....vicinato anche ai ristoranti. Il parcheggio presso il garage degli ospiti è stato conveniente a $17 per 24 ore.

I've been coming here 6 years now and I think this will be my last visit. Front desk staff (Helen? And Avery) were very sweet and hospitable, however, the hotel appears short staffed on housekeepers. Rooms were not available for many customers waiting in the lobby as they were still being cleaned at 430pm (check in is 3pm) and customers complained loudly. After settling in for the night, I noticed black spots on the bathroom ceiling that appeared to be mold. The toilet took two flushes for a ”#1” and more for a ”#2”. The motor court at the hotel entrance could only comfortably fit 2 cars as there was a police patrol car and community outreach vehicle occupying the remaining space, so cars were either trapped and waiting for others to depart before they could leave or back out awkwardly onto the street. The surrounding area appeared generally dirty and unsafe with lots of homeless roaming around. One was naked about a block west. After returning to my room after a long absence, I noticed my used towels (which were extremely rough textured) were removed but none were replaced. Though both of my beds were slept in, only one was made. The room temp was adjusted down to 63 for some reason. I don't understand why they bothered to enter. Nothing appeared cleaned or replaced. The evening front desk person seemed equally confused and provided BS excuses. But he mentioned they had ran out of towels earlier and I would have to come down for new ones. The parking garage is bizarre and narrow, badly in need of fresh paint, and poorly lit on most floors. The elevators routinely opened on floors where no one was waiting to board and the internal buttons weren't pressed for.

The staff were nice enough, but ufortunately I arrived on a day where they were really behind on room cleaning. I called ahead and they said they would likely have a room available early, despite them knowing they were behind on cleaning. I arrived at 2 (check in is at 4). They said something would come available in about an hour and they would call when it was, I was hanging out on the property anyway, but I watched other people in king rooms also get checked in one by one, and they apologized over and over again when I asked about it. They kept saying “oh, those people took the last clean king room” They kept saying 5-10 minutes, but ultimately I wasn’t checked in until about 5:05pm. I was pretty disappointed, and said as much - asked if there was anything they could do to make up for it, but they said there was nothing they could do. I didn’t make a huge stink about it, to add insult to injury, I had booked so far in advance apparently a new tax that Texas had been imposed, and wasn’t on my bill, so they told me they had to add an additional charge after having waited an hour after their check-in and two hours from when they said they could probably get me in a room, so it just kind of left a bad taste in my mouth. That same night an alarm went off in the hallway at 4 AM waking everybody up, which is nobody’s fault but just another unfortunate thing to have happen. I was there for a business trip and I stayed four nights, I definitely don’t think I will stay again, but it wasn’t the worst either. A lot of the unfortunate events were just random, I hope. But I didn’t love it enough to recommend it to anyone.

Il loro soggiorno è stato fantastico. La prima notte ho avuto un problema con l'aria condizionata e hanno mandato un tecnico di nome Alex, credo. È riuscito a risolvere il problema e non ho più avuto difficoltà a dormire in camera. Sono fantastici! Lo consiglierei sicuramente e tornerò a soggiornare qui in futuro. Grazie.

L'hotel era bello. L'unica denuncia che ho avuto il mio Do Non Enter/ Non Disturbare (non so cosa ha detto) appoggiandosi sulla porta quando sono andato al negozio. Sono entrati comunque! Aveva lasciato soldi sul conto e altri valori che non avevo messo nella cassaforte non avevo tempo di gettarli lì. Non avrebbero dovuto entrare se avessi messo il segno sulla porta che ha detto non smh

Great Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated. The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere. That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through. Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used. Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.

This place smelled like mold, was humid, was dirty, and badly needs a complete remodel. It might have been nice in the early 1990s, but it is not now. The staff at the desk was nice, but everyone else, not so much. If I had to stay here again, I would find another place. It was not scary - it just was not nice.