Hotel a 4 stelle in Texas, Stati Uniti d'America

The first room I checked into had an air conditioner that was as loud as an airplane engine. There was also no phone in the room, so I had to walk to the front desk to report it, and then they arranged a room change. The second room they gave me was clearly much smaller than the one I originally booked, but since I had a child with me and four suitcases, I didn’t bother asking for another change. The worst part is the air conditioner is still broken — it isn’t noisy, but the temperature keeps fluctuating between too cold and too warm.

Le strutture possono essere, la posizione è anche conveniente.La colazione non è autoassistenza, è necessario prendere il biglietto da pranzo per te, fino a 18 dollari.Ci sono piscina e fitness, ma non sono disponibili.

Abbiamo trascorso una notte fantastica! Hanno persino aperto la caffetteria per farci prendere l'acqua in bottiglia a mezzanotte!

La camera era soddisfacente e molto pulita, ma il water era un po' vecchio e continuava a scaricare. Anche l'insonorizzazione era scarsa; sono stato svegliato presto la mattina da rumori che non avrei dovuto sentire. Il servizio alla reception è stato eccellente e offrivano un deposito bagagli gratuito. Avevo prenotato una camera con colazione a buffet, ma si aspettavano comunque una mancia, cosa che ho trovato incomprensibile. Il primo giorno ero a una riunione e dovevo correre per prendere l'autobus, quindi ho mangiato in fretta e non ci ho pensato. Il giorno dopo, un membro dello staff ha alzato gli occhi al cielo, ha stampato una mancia e si è lamentato di noi. Gli abbiamo detto ”mai” dargli la mancia. In seguito, ci siamo resi conto dell'errore e abbiamo lasciato la mancia, ma il loro atteggiamento è rimasto comunque molto sgradevole!

Hotel davvero carino. Le cose che più mi interessano in un hotel sono una stanza tranquilla e un buon letto. Questo posto era perfetto per entrambe le cose. Davvero tranquillo e facile da riposare. La biancheria è pulita e ben tenuta e i letti e i cuscini sono estremamente comodi. L'acqua filtrata con le bottiglie è super comoda. Il personale è stato davvero cordiale e accomodante. Ci tornerei sicuramente.

I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant. Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction. The room was great, wonderful view, bed/bedding was comfortable, shower was amazing. Customer service in the morning wasn't all that great.

This place smelled like mold, was humid, was dirty, and badly needs a complete remodel. It might have been nice in the early 1990s, but it is not now. The staff at the desk was nice, but everyone else, not so much. If I had to stay here again, I would find another place. It was not scary - it just was not nice.

The Riverwalk Plaza is located near other bars and food places. It is great for families, in their lounge they have movies, chess and other family games. On the other side you will find the Gavel. Good bar and great atmosphere, did not try any food but their drinks were on point.

The location is nice. The staff is nice. However, they have no hot water. I wasn’t told at check in. So, when I checked out I told them and they were like “yeah, it’s our whole building.” I don’t understand why they wouldn’t tell guests this…especially after a long day’s travel. Anyway, they say they’re getting it fixed but who knows.

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.