Hotel a 4 stelle in California, Stati Uniti d'America

L'hotel era pulito e il servizio buono, ma l'unico inconveniente era che, pur ammettendo i cani, non accettava i gatti. La cosa ci è sembrata strana; forse la discriminazione sta iniziando a manifestarsi anche nel mondo degli animali domestici?! Avevamo portato il nostro gatto e la reception ci ha comunicato che l'hotel ammetteva i cani ma non i gatti, una regola nuova per noi. Dopo la nostra richiesta, la situazione si è risolta in modo relativamente positivo: la reception ha contattato la direzione e ha acconsentito a farci soggiornare il gatto, pur lasciando intendere che non ci sarebbe stato permesso di portarlo di nuovo la prossima volta. L'hotel ha il diritto di stabilire le proprie regole, ma riteniamo comunque che non debba discriminare i gatti e che debba trattarli allo stesso modo dei cani. Crediamo che estendere un trattamento discriminatorio anche al mondo degli animali domestici sia inaccettabile.

Il personale allo sportello, dai capelli bianchi, era molto cordiale, parlava inglese e cinese e si è anche preso l'iniziativa di aiutare con informazioni sui treni, dare consigli sui mezzi di trasporto e chiacchierare. Il resto del personale è ordinario. È disponibile il deposito bagagli, la camera è piccola ma pulita e ordinata. La stanza è scarsamente insonorizzata e si sente cosa succede nella stanza accanto. La TV in camera era pessima e lenta, e lo schermo era bloccato per 3/4 e inutilizzabile. La cassaforte era rotta. La colazione era molto buona. Un po' lontano dai negozi del centro città, ma raggiungibile a piedi C'è solo una sedia e un tavolo nella stanza

Everything is amazing. It was a great stay. The place is in a good location and super clean. The staff are friendly and helpful.

L'hotel è situato in una penisola, davanti e dietro, sulla baia, e il paesaggio è molto bello.C'è qualche chilometro da downtown, è conveniente guidare a fare shopping e mangiare.C'è un parcheggio di 30 bili al piano di sotto per un giorno.Il servizio della ricetta è molto buono e si ferma presto. L'appartamento è un po'vecchio, c'è un piccolo balcone che può vedere il panorama del mare.Il bagno è in generale pulito, ma il bagno ha trovato un giovenco.

I stayed in CitizenM with my wife and one of my friend from May 15-22 for a conference at Moscone Center. The location is quite strategic; not only is it walkable to the Moscone Center from here, but also it is walkable to several places you should go to in San Francisco, such as Union Square, starting point for the renowned cable car, SF MOMA, and Yerba Buena Garden. There are also several public transportation accessible nearby, such as BART, Metro, Muni buses, streetcars, and cable cars, so it is very strategic for sightseeing around San Francisco. The facilities offered by the hotel are quite complete for my needs. The room is neat, albeit not so vast, and quite high tech, since there is an Ipad in the room that acts as the command control to the room, so you can control the TV, the curtain, the lamp, even when you want your room to be cleaned from that Ipad. There is also a gym that is open 24 hours with several devices and a water station. Its co-working space is also neatly designed and very comfy. There is a restaurant in the hotel, dubbed canteenM. It provides breakfast, and there are also several foods and beverages that can be ordered. Other than that, the hotel staff are very helpful. They told us that we can ask for water in the canteen and they will provide it. Sometimes we also asked them for help with providing hot water for us making instant noodles, and they helped us. They also showed us a microwave that can be used. If there is one thing that can be improved; since we stayed for quite a long time, we noticed that the breakfast options, although still quite various, are quite similar from day to day; scrambled egg, chicken sausage (oh it's so delicious it is to die for!), bagel, toast, pastries, salad station, cheese, and smoked salmon. There is also bacon, ham, and salami in the option (obviously I cannot eat it). Oh, there are some beverages also, like coffee, tea, and juice. You can order some of the coffee (try ice mocha with half and half and additional chocolate, if I may recommend). One thing that may be different is one day they served roasted tomatoes, another day they served roasted potatoes. There is also some variety in the pastries, but that's it. If I may suggest, maybe you can add one or two options of foods that reflect the diversity of San Francisco, like maybe some Latino foods on one day, Chinese food on another, or Italian, Filipino, Vietnamese, or others. This kind of additional variety may spice up our breakfast options, especially for someone staying for quite a long time like us. Overall, a very nice experience at CitizenM San Francisco. Keep up the good job!

Upon check-in, I was asked to pay for the room, which I did. However, I noticed the amount charged was higher than the total from my original booking. I asked the receptionist (I believe his name was Raul, though I’m not entirely sure) why that was. I explained the amount I had been quoted during booking. He then mentioned, almost as an afterthought, that a $150 deposit is taken at check-in. I told him this should have been communicated before processing the payment, as it’s standard practice to inform guests of such charges upfront. While I wasn’t pleased, I went ahead and paid. I also mentioned that I had submitted a request in advance for a room away from the elevator with a good view. He told me the hotel was fully booked, which confused me, since I had booked well in advance and included my request at the time. He assigned me Room 503, which was directly across from the elevator, not away from it. I didn’t want to complain as I had just traveled over 12 hours from London to San Diego and was extremely tired. I planned to grab some dinner and get straight to bed. However, the room was quite noisy—there was a lot of hallway activity, and the family next door had their TV volume quite high. I decided not to go downstairs and complain, hoping I could just fall asleep. Unfortunately, I was woken up around 3 a.m. by a crying child, and again at 5 a.m. At that point, I was extremely frustrated and went to speak to the receptionist on duty, Matthew. I explained everything to him, and he was very understanding. He said there was availability and offered to move me immediately…this was surprising, considering the earlier claim that the hotel was full. He moved me to Room 204. While it wasn’t far from the elevator either, he assured me it would be quieter since there were no large families on that floor. He was right—the room was much more peaceful, and I appreciated his help. At checkout, I saw the same receptionist who had checked me in and decided not to approach him. Instead, I spoke to Antonio at the other desk. I asked about the deposit, and he informed me it would take 2–3 business days to be released. Naturally, I wasn’t thrilled to hear this, especially after the earlier issues, so I shared my entire experience with him. He apologized sincerely and mentioned the initial receptionist may need additional training, which they would look into. Overall, the stay was decent for a short 3-night visit, but the start could have been handled much better.

The staff were very friendly, this hotel is pretty good and the stay is comfortable as well. South coast mall and Spectrum driver Center is quite accessible from this location too.

Nice location, I really recommend it to others. In here was a 24/7 coffee-free

酒店地理位置挺好，算安靜，偶爾會聽到關門聲音但問題不大，明明取消成功且僅有一個有效訂單的情況下，入住時被告知有兩個訂單，前台和經理溝通後成功取消了多出來的訂單，我當時不是很理解。前台告知每天有 30 美金包含在訂單可以去餐廳消費，所以安排了兩個早餐還蠻好，30 美金一個人吃可以兩個人會不夠，多出 30 美金的會從按金里扣。

Opzione conveniente per un layover, con una navetta alberghiera all'aeroporto che richiede circa 10 minuti e funziona ogni 15–20 minuti. La palestra è ben attrezzata, ed è anche a circa 10 minuti a piedi per le strutture di noleggio auto lungo la strada. Ciò detto, l’acqua non è fornita nella stanza a meno che non sia richiesto al conto, e in generale le strutture si sono sentite un po’ sottovalutate per il prezzo pagato. Tuttavia, una scelta solida per soggiorni brevi a causa della posizione.