The hotel itself is lovely, and in a great location for walking to downtown. However, there are major communication problems with hotel staff. We attempted to book a two bed room for 3 people — per the descriptions online, the room should have been able to sleep 3 people, as there was one single and one double bed. After being unable to book the room online, we called the hotel directly to book the room, and were told it would be no problem. We never received an email confirmation or booking number, so two emails and a phone call later, when we received the confirmation booking for only 2 people, we were concerned. Two more emails and yet another phone call later, we were told a third person would be added at no additional charge. When we got to the hotel, checking in was easy. We were unable to park in the car park for the hotel, but were able to temporarily park in the set down spot to drop out our bags, then found parking at the sister lot, which was quite close. Unfortunately, the check in clerk neglected to mention that breakfast was included in our stay, in fact, telling us that the breakfast would be billed to the room, so we did not utilize it any of the three days we stayed here. The room was huge, and well maintained. The pool was somewhat lackluster, but the steam and sauna rooms really made up for it. Finally, upon checkout, we were billed for the third person. Overall a lovely hotel if you have extra money to waste!
