Hotel a 4 stelle in North Yorkshire, Regno Unito

一棟小別墅，房間整潔乾淨，很温馨安靜，服務很好很熱情，我們住3樓，沒有電梯，行李箱都是店家幫拿上房間的，停車也算方便。周住環境不錯，出行也方便，沿河邊步行20分鐘邊觀景過走很快就到達鬧市區的旅遊景點，唯有早餐很貴。一天兩晚還算是愜意的體驗吧。

We booked two lovely ”King” rooms - very clean and comfortable, in superb settings. The hotel is very conveniently located to allow a short walk into the town. We stayed for two nights, and there were busy weddings on both days - but there was minimal noise, and the wedding guests added to the lovely atmosphere. The hotel appeared to be almost fully booked for both days, so finding that only ONE lift was working was less than helpful (we were told that the other lift had been out of action ”for some time”, due to the hotel ”awaiting spare parts”?) Annoyingly, the one working lift only went up to the 4th floor, so to reach our room on the 5th floor we had to hump our suitcases up the stairs - minor inconvenience, but unexpected from such a prestigious hotel. Our biggest gripe was (a.) the lack of available parking spaces (one car park had a huge marquee erected on it for a function) and (b.) being told when checking in that there was a parking charge of £18 per night - even though there was no mention on the website or on the booking details. It felt rather ”cheap and petty” for a hotel to have to stoop to fleecing their guests for parking fees to park at their hotel! We estimated that there were around 150 cars - so guests with cars are subsiding the hotel by over £2500 per night. All-in-all, a thoroughly enjoyable stay in a lovely hotel set in lovely surroundings - we would definitely stay there again.

Si', la stanza era data, e si', la stanza era calda, ma la stanza era pulita, confortevole e un fan era fornito per aiutare a circolare l'aria calda. Le finestre hanno limitato le aperture più probabilmente a causa di H&S, ma con il ventilatore è stato sufficiente spostare l'aria calda fuori e permettere l'aria più fredda. La signora si scusava e spiegava che avevano un membro del personale malato, che lavorava per tutti con la massima rapidità che poteva dare a tutti la stessa accoglienza. La colazione è stata piacevole e la zona spa è stata un piacere che offre tutto quello che avete bisogno. Dopo aver controllato, mi sono reso conto di aver lasciato i miei occhiali nel locale.L'equipaggio di pulizia mi ha aiutato a trovarli e a controllare tutto.

Another lovely solo stay at No 1 for my birthday. This was my fourth visit and I’ve stayed in a different room each time - all are lovely and staff are very welcoming and helpful

Beautiful hotel only 10 minutes walk from the city centre  Our room was clean and cosy  In the room was hairdryer, iron and ironing board as well as tea/coffee facilities and an electric fan which was definitely needed with temps reaching 29 degrees 🥵 The outdoor area was stunning with lots of seating and little pods to dine in of an evening very pretty all lit up at night  All the staff were friendly and helpful  We will definitely return in the near future.

Great reception staff. The room was advertised as a ‘cosy double’ but it was a huge bed, huge room and small bathroom. The breakfast had an excellent selection which you could help yourself to. The one downside was that the walls were quite thin so you could hear people in the next room or talking while passing along the corridor.

I stayed for two nights. I stayed in one of the Sidings Double rooms and was pleased with the size, comfort and cleanliness of my room. It was a very quiet part of the hotel, and although I had a great view of the garden and station - I heard no noise at all so had a very peaceful sleep. The only slight disappointment I have, is that the hotel pool was quite tiny and was too crowded even at an off peak time, but this does not detract from the hotel and the leisure facility is really just a bonus - there is so much to see and do within the city that I had plenty to keep me occupied during my stay. York is a magical place. Would I stay here again? Absolutely. I have already booked this hotel again to bring my young son and do a spooky ghost tour in the autumn. Location-wise this hotel can’t be beaten, and the hotel staff are super helpful and friendly.

Grande posizione, a pochi passi dalla città. Camere pulite, tranquille, spaziose con letti confortevoli e asciugamani morbidi. Lockers disponibili per il magazzinaggio dei bagagli. Grande per avere tè, caffè ecc disponibile tutto il giorno e la notte e croissant per colazione, dalla reception Il mini-shop ben memorizzato permette di cucinare nella stanza se vuoi. Tutto quello che volevi da un hotel.

L'hotel ci ha assegnato camere in un aereo dove il condizionamento d'aria non funzionava. Sembrava che il personale fosse già a conoscenza del problema, perché i miei amici e io ero gli unici ospiti che rimasevano in tutto l’ala, e purtroppo questo accadde durante un’onda di calore, rendendo le camere insostenibili e molto incomode. Ho dovuto tornare alla ricezione per chiedere un cambio di stanza. Il personale inizialmente ha offerto di portarci un fan e ha detto che l'hotel era completamente prenotato, ma non era una soluzione accettabile in queste temperature estreme. Dopo aver insistito, i miei amici e io siamo finalmente trasferiti in camere con aria condizionata. Ciò che ha reso la situazione ancora più confusa è stato che gli ospiti che ci hanno fatto entrare dopo erano stati assegnati camere in altri piani con aria condizionata funzionante, e ci ha chiesto perché ci fosse stato posto in camere con un problema noto in primo luogo. Gli ospiti non dovrebbero mai essere controllati nelle camere con una questione di manutenzione così importante, soprattutto durante un'onda di calore. Mentre apprezziamo che l'hotel ci abbia finalmente trasferiti, l'intera esperienza ci ha lasciato seri dubbi circa il modo in cui sono state gestite le assegnazioni di stanza - è perché ho prenotato via Trip.com ?

Booked to attend an exam nearby (5 min walk). Room nice and big, had everything we needed. Check in check out quick and easy, parking £8 for 24 hours. I asked for a quiet room but definitely was not quiet there was a private function going on with very loud music which didn’t with being prepared and well rested for an early morning exam on Saturday.