Hotel a {{star}} a Provincia di Heredia, ({{countryName}})

We were prepared when booking this hotel from existing reviews by others. What happened turns out disappointing. The room on 2000 series on second floor seems an old unit, no shower floor towel, bath tub a bit old but functional, no fridge and so on. We were prepared for all that considering the price and location. At bed time, we found two bugs on bed linen but dusted them off. It's tropical atmosphere, what one expect! The next morning after breakfast, however, I found a few more on my bed. I pulled out a one of my credit card and killed a few. When pulled up my bed cover further, more showed up ...... See the bug in the video clip. I called front desk who sent a room services personnel to look at it. The personnel seems surprised to see the bugs as well. The front desk lady was nice and quick to act and changed my room to the room on 6000 series and okay with us. I requested to talk to their manager. Once back in late afternoon that day, I approached frondesk rep who went to backroom to fetch for the manager. The manager showed up in a while and apologized lightly, and started to push back by saying it's tropical weather here,bugs are normal, and many more. I told him that the room is infested too bad and need a thoughrou cleaning to eradicate the infestation. The manage then went on to explaining the same. I feel disappointed. For this hotel, I do not recommend this hotel until they do a good job. Or if you do like us, not exactly though, do make sure to ask the right question to avoid such a room. Good luck next time.

Really enjoyed my stay here. Foyer is open, relaxing and modern. Breakfast was nice, used the gym and pool, beds were comfortable and the food downstairs was tasty for dinner at Vaporettos

Hotel carino non lontano da SJO. A Belen più grande parte di San Jose. Le camere sono grandi ma potrebbero essere un po' più pulite. Il servizio nel bar e nel ristorante non era grande. Il buffet per colazione è troppo costoso. ****** non c'è niente da scrivere a casa. Oltre a quella permanenza, era buono.

Quando sono arrivato tardi di notte, ero preoccupato di vedere i commenti che erano inconvenienti, ma fortunatamente non c'era nessun inconvenienza perché c'erano manager quando sono arrivato. Molto gentile, quindi è stato buono.