Hotel a 4 stelle in Alberta, Canada

Il posto era molto pulito, inclusi gli asciugamani. La dimensione era grande 👍 Il letto era eccellente, il letto era molto grande e le strutture per la doccia erano anche fantastiche. Tuttavia, sono stati sollevati diversi problemi gravi: 1. L'odore della rigenerazione era molto forte. 2. Il riscaldamento in camera era costantemente in funzione, molto rumoroso, e non poteva essere spenta, rendendo impossibile dormire. 3. Poiché il riscaldamento era sempre in funzione, il letto divenne troppo caldo per dormire confortevolmente.

L'ingresso era veloce, la stanza era pulita, le foglie erano morbide, la pressione della doccia era sorprendente, il colazione era solida, il soggiorno è stato grande.

Perfetto soggiorno, spazio pulito, comodo letto re enorme, amiche donne del front desk per check-in e check-out, bagni da crab & evelyn odore davvero buono, asciugamani, specchio a lunghezza piena, scatola di sicurezza, macchina da caffè ecc tutto in. I cookie sono gratis al check-in e sono così sveglio e tempestivo. Risposta reattiva al email, ha tenuto la stanza per noi per il super check-in tardi. Parcheggio gratuito, entro 15 minuti di auto all'aeroporto di Calgary. Offre anche la navetta a $5. Seconda volta rimanere e sarà sempre il nostro andare quando voliamo! Trip.com offre il miglior prezzo dopo le monete fuori, grande!

Overall it was a decent stay here. Pros: -Clean room with comfortable beds -Shower had lots of hot water and good water pressure. -nice clean waterpark with helpful and friendly attendant who did not rush us at the end of the night when our young kiddo was dragging his feet to avoid having to leave - heated pools and 2 water slides made the hotel more appealing for us with having our kids along Cons: - the waterpark slides did not have enough of an angle so we couldn’t get down the slides with out having to propel ourselves at times which was odd but also nearly comical -tiny rooms especially for the price. It felt a bit cramped with the limited furniture and the kids on pull out sofa. - the bathroom door provided zero privacy from the rest of the room with no sound barrier, plus it had a “frosted” glass panel as the main part of the door so it was completely see through, and was a tiny bathroom. - no in room microwave so we missed out on being able to heat up leftover takeout from our trip to help us keep costs down and reduce waste unless my husband went hunting for one to use on the main floor, but that was quite a hike when we are on 4th floor so food was cooled right down by the time it made it back to our room. - ordering from the menu at the onsite breakfast restaurant was expensive and the food was quite disappointing. My kids seemed to enjoy the breakfast buffet at least which was free for 5 & under at least.

The Hotel is beautiful. From the main entrance, to the rooms and the Little Chief restaurant. Beds were very comfortable. Love the design elements of the room! Each staff encounter was excellent, they always exhibited a high level of customer service. Really appreciated the dining experience! Again the staff were very accommodating and approachable. We chose Indigenous courses that were excellent, although the portions were quite large. We attended the Colin James concert, which was epic! The venue was great! Perfect Birthday celebration!

We had a great stay at Otter Hotel . It’s a 20 mins walk to Banff Town or get a complimentary Roam bus card during the stay from the hotel reception.  We had 2 dinners & breakfast daily at the Hotel only restaurant - Good Folk.  Food is amazing , the serving staff are friendly & knowledgeable.  Love the hot tubs on the first floor overlooking the Rockies …  Will definitely return if visit Banff again ..

La posizione è stata molto amichevole e la nostra permanenza è stata piacevole.

The hotel itself was great and the staff was amazing and very helpful:) we just ended up there when there was a soccer tournament happening so it was absolutely crazy and in the pool there was some king of a mess that didn’t end up getting cleaned up even after telling staff about it

Il check-in è stato fatto molto facile! Le camere sono grandi e ristrutturate. Hanno un grande wifi e era pulito. La piscina era grande e divertente solo in basso il fine settimana doveva prenotare un slot di orario per utilizzare la piscina. Prenotare di nuovo!

我們第二次入住這家酒店了，因為去年的體驗還不錯，所以今年再次來，但這次入住體驗沒有那麼好了。 給服務差評是因為，離店那天早上8:45，酒店清潔人員居然敲門來問我們幾點退房，我住過很多酒店，第一次遇到這種情況，感覺很奇怪，按理説我們衹要是在11點之前離店就好，這樣做非常不專業，簡直不敢相信這是Hilton Double Tree！酒店是很希望我們早點走嗎？為了不耽誤打掃工作而打擾客人休息？無法理解這是酒店方面培訓員工這樣做，還是員工自己的做法？當時清潔人員拿着紙和筆去敲門填寫check-out 時間。 酒店的房間設施也不太令人滿意，沒有微波爐、電水壺，床頭電話無法使用，吹風機是壞的（後來找房間服務人員換了）。 好的方面：乾淨，床很舒服，超西邊的窗户視野很好，其他大部分員工態度熱情，早餐不免費但種類豐富，位置不錯，離西Mall 10分鐘左右車程。