Hotel a 5 stelle in Otago, Nuova Zelanda

Abbiamo prenotato un totale di 4 notti 3 notti in un itinerario e una notte in più in un altro. Alla nostra arrivo il primo giorno (circa le 7:00), abbiamo ricevuto una stanza di vista sul lago (tipo di camera che abbiamo prenotato) situato vicino alla reception. Purtroppo, il livello sonoro è stato piuttosto disturbante, con frequenti traffici a piedi, persone che correvano lungo il corridoio e suoni provenienti dalla zona di accoglienza per tutta la nostra permanenza. Per la notte finale, abbiamo cambiato il tipo di camera (come prenotato) una vista alpina. Nonostante abbia specificamente osservato che non ci era preferito una stanza all'angolo, e ricevendo conferma dall'hotel che non saremmo stati collocati in una stanza, ci è stata assegnata l'ultima stanza all'angolo. Ciò è stato deludente, soprattutto alla luce della comunicazione precedente, e ci auguriamo di un soggiorno più tranquillo e accogliente.

We were thrilled to be the very first guests to leave a review for this stunning new resort! The location is fantastic, just a quick 10-minute drive to town, and our room offered breathtaking views of the Shot River, creating a truly relaxing atmosphere. We arrived around 10 PM, and the hotel reception was impeccably prepared, warmly welcoming us and even upgrading our room! It looked exactly like the photos, with a design and interior that perfectly captured the vibe we were seeking. They had welcome drinks waiting for us, and we appreciated that milk was available on request at any time. The breakfast was a delightful a la carte experience, featuring an array of delicious options. The serving staff was not only attentive and kind but also provided excellent recommendations for nearby restaurants! We also indulged in room service, which exceeded our expectations in both taste and punctuality. Although the fitness room and movie room were still under construction, the small maintenance issue we encountered in the bathroom was addressed swiftly by the staff. Our stay has left us eager to return and see the final results of this new gem. I highly recommend this resort to everyone!

A family of four for two nights. Pleasant arrangement: We looked for a room together but was fully booked so we ended up booking two separate rooms. By the time we checked in, we were given a deal for an extra NZD300 per night for a decent spacious room, and we took it. Friendly and helpful staff: After we parked our car, the staff immediately gave us a helping hand for taking our bags and luggages showing us to the check in counter. When we needed help for immediate medications, the staff brought us to the medical center which was a few minutes walk, and always back us up with our needs. We were so much appreciated. Summary: Worth staying. Friendly and helpful staff around. Cleanliness and neat. Walking distance to skyline and downtowns. Decent breakfast.

La pulizia è scarsa - le bocche dell'appartamento di servizio sono state tintate dall'ospite precedente, ma sono state messe in tappeto per il nostro uso. La nostra camera da letto aveva pochi passi da porta a porta - problematico per caricare il nostro bagaglio in/ fuori. Le amministrazioni erano in grado di avere tutto quello che ci serviva, apprezzare il lavatrice/siccato separato. e il caldo/bagno era sorprendente. Il servizio è ok - la ricezione ha cercato di insegnarci a pagare per un aggiornamento a 2 appartamenti in camera, anche se ci erano solo due di noi.

I'd say the lake view with ”The Remarkable” backgroundfrom the room is definitely worth the money. Staff are generally friendly but the cleanliness and wear&tear has quite some room for improvement in order to claim themselves a 5-star hotel. Overall, I'm pleased with the stay, the location is considered convenient if you drive as it's only takes 5 minutes drive to downtown.

Questo hotel è molto vicino al centro della città, conveniente ovunque, e quando entra la porta dell'hotel è un parcheggio. E'adeguato per i passeggeri auto-conduttori. La stanza ha un senso d'arte. Lo spazio fuori è pieno di respiro d'arte. Molto piace!

Hotel fantastico e bellissimo davanti al lago. L'appartamento 3 camere da letto che abbiamo preso è bellissimo. La colazione era buono, anche se lo spazio è più piccolo. Nel complesso buon hotel e residenza per rimanere ogni volta che sei a Queenstown.

This is a fantastic hotel with great engaging staff who show you around the hotel and explain everything when you arrive. The hotel provides drinks, milk tea and a coffee with a coffee maker in the the room. Downstairs there is a really nice hang out area with a complementary happy hour and tea, coffee and sweets. The decor is very moody and is unique from any other hotel I've stayed in. A huge amount of detail is paid to ensuring presentation is on point. There are nice views from most rooms and the location is nice and close to the middle of town. The only disappointment was $20 to use a carpark. That being said, there is plenty of on street parking if required.

There was no concierge or staff assistance when we arrived, which was surprising for a hotel of this standard. When I later requested a late check-out by just one hour (until 12:00), I was told it was not possible because a group was arriving. However, when we returned to the hotel at 16:55 to pick up our car, we saw that the group had only just arrived. Refusing a one-hour late check-out, especially when traveling with a child, was extremely disappointing — and seeing the actual arrival time of the group made the explanation feel insincere. Overall, the lack of hospitality and the way guests are treated do not reflect the level of service we expected.

Perfect accommodation for couples. Cost and romantic. Accommodation is well maintained and spotless. Staff very friendly and helpful. 5” drive to Lanarch castle. Free admission to the castle for Camp Estate customers. If possible book Room3 which has a fantastic view of Dunedin. Plenty of cosy areas in the cottage for lounging an relaxing. Only problem is it’s isolated and hence meals may be an issue. You also need your own transport to get there . One small issue during the stay was the room fireplace doesn’t work despite best efforts of the staff to rectify it. Highly recommended.