Hotel a 5 stelle in Otago, Nuova Zelanda

Abbiamo prenotato un totale di 4 notti 3 notti in un itinerario e una notte in più in un altro. Alla nostra arrivo il primo giorno (circa le 7:00), abbiamo ricevuto una stanza di vista sul lago (tipo di camera che abbiamo prenotato) situato vicino alla reception. Purtroppo, il livello sonoro è stato piuttosto disturbante, con frequenti traffici a piedi, persone che correvano lungo il corridoio e suoni provenienti dalla zona di accoglienza per tutta la nostra permanenza. Per la notte finale, abbiamo cambiato il tipo di camera (come prenotato) una vista alpina. Nonostante abbia specificamente osservato che non ci era preferito una stanza all'angolo, e ricevendo conferma dall'hotel che non saremmo stati collocati in una stanza, ci è stata assegnata l'ultima stanza all'angolo. Ciò è stato deludente, soprattutto alla luce della comunicazione precedente, e ci auguriamo di un soggiorno più tranquillo e accogliente.

Gorgeous aesthetic throughout this lovely hotel! Gorgeous views of the Shotover River, pool, sauna and steam room all make this a luxurious stay.

Excellent condition of the apartment. The floor is clean and warm. The kitchen is fully equipped. Surrounding us quiet and beautiful! Recommended to stay...

A family of four for two nights. Pleasant arrangement: We looked for a room together but was fully booked so we ended up booking two separate rooms. By the time we checked in, we were given a deal for an extra NZD300 per night for a decent spacious room, and we took it. Friendly and helpful staff: After we parked our car, the staff immediately gave us a helping hand for taking our bags and luggages showing us to the check in counter. When we needed help for immediate medications, the staff brought us to the medical center which was a few minutes walk, and always back us up with our needs. We were so much appreciated. Summary: Worth staying. Friendly and helpful staff around. Cleanliness and neat. Walking distance to skyline and downtowns. Decent breakfast.

La pulizia è scarsa - le bocche dell'appartamento di servizio sono state tintate dall'ospite precedente, ma sono state messe in tappeto per il nostro uso. La nostra camera da letto aveva pochi passi da porta a porta - problematico per caricare il nostro bagaglio in/ fuori. Le amministrazioni erano in grado di avere tutto quello che ci serviva, apprezzare il lavatrice/siccato separato. e il caldo/bagno era sorprendente. Il servizio è ok - la ricezione ha cercato di insegnarci a pagare per un aggiornamento a 2 appartamenti in camera, anche se ci erano solo due di noi.

I'd say the lake view with ”The Remarkable” backgroundfrom the room is definitely worth the money. Staff are generally friendly but the cleanliness and wear&tear has quite some room for improvement in order to claim themselves a 5-star hotel. Overall, I'm pleased with the stay, the location is considered convenient if you drive as it's only takes 5 minutes drive to downtown.

Questo hotel è molto vicino al centro della città, conveniente ovunque, e quando entra la porta dell'hotel è un parcheggio. E'adeguato per i passeggeri auto-conduttori. La stanza ha un senso d'arte. Lo spazio fuori è pieno di respiro d'arte. Molto piace!

Amazing and beautiful hotel facing the lake. The 3 bedroom apartment we took is beautiful. Breakfast was good albeit space is smaller. Overall good hotel and residence to stay whenever you are in Queenstown.

This is a fantastic hotel with great engaging staff who show you around the hotel and explain everything when you arrive. The hotel provides drinks, milk tea and a coffee with a coffee maker in the the room. Downstairs there is a really nice hang out area with a complementary happy hour and tea, coffee and sweets. The decor is very moody and is unique from any other hotel I've stayed in. A huge amount of detail is paid to ensuring presentation is on point. There are nice views from most rooms and the location is nice and close to the middle of town. The only disappointment was $20 to use a carpark. That being said, there is plenty of on street parking if required.

There was no concierge or staff assistance when we arrived, which was surprising for a hotel of this standard. When I later requested a late check-out by just one hour (until 12:00), I was told it was not possible because a group was arriving. However, when we returned to the hotel at 16:55 to pick up our car, we saw that the group had only just arrived. Refusing a one-hour late check-out, especially when traveling with a child, was extremely disappointing — and seeing the actual arrival time of the group made the explanation feel insincere. Overall, the lack of hospitality and the way guests are treated do not reflect the level of service we expected.