Hotel a 5 stelle in Haryana, India

Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity. We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment. Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us. During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane. The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene. Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds. Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts. We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.

Whoever trying to book this hotel through trip.com has to be careful of potential payment issues throughout your stay. When I was checking in at the reception, I was told that the hotel haven’t receive any payment from trip.com’s partner. Hence, they have to ‘charged’ a pre-authorised sale (which wasn’t refunded to me yet, I’m still waiting) because I don’t want to waste time waiting for travel agencies and hotel to deal with this. (I have fully paid my stay to trip.com). I have contacted trip.com several times on this issue and all updates I have received was that payment was successfully made but even after checking out, the hotel reception keep telling me and calling my WhatsApp that no payment have been received yet. I’m annoyed throughout my stay and even after my stay. Other than that, In terms of my stay experience, overall it is still okay. The hotel decorated one of my room for my grandmother’s birthday which is great and the room is spacious enough. However, the room is a bit old and definitely would help with some refurbishment especially the washroom. I also see stain which suggests cleanliness needs improvement. The hotel breakfast buffet was great with many options (but not suitable for meat lovers) and restaurant staff was helpful. I also had dinner at the hotel restaurant and the experience was just ok. Also, I wouldn’t recommend this place for tourist who intend to visit Delhi’s attractions as there is a distance.

Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent. I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price.

Sono molto felice di stare al Grand Hyatt. Lo faccio ogni anno. Era il mio compleanno e Celine (non sapevo la corretta ortografia, forse Selene) era così gentile a organizzare la torta per noi. Divyaansh a Checkin era così cortese e professionale, che ci aiutava a portare le valigie in camera. Il suo manager era anche grande, e ci ricordava di stare l'anno scorso. Al checkout, Alisha era molto utile e gentile, così era il suo manager (non si chiamava), ci hanno camminato fino alla porta. Amit ha anche fatto un grande servizio aiutandoci con i bagagli, e Vinay alla porta anteriore era così gentile e utile con i bagagli. La posizione è anche ok. 35 minuti all'aeroporto se non c'è traffico, mezzo ora di guida a DLF Cyberhub per una grande cena. Oh e in inverno serviranno delizioso cioccolato caldo come bevanda di benvenuto. Il loro colazione era anche fantastico. Ho bisogno di provare i piaceri locali di solito non ho tempo per provare come la Bun Maska. 10/10 consiglia Grand Hyatt!

Beautiful property. Really well built and laid out. We stayed at the one bedroom Premier Villa. It was spacious, very well lit up and the interiors were very nice. Bathroom was amazing with a skylight above the bathtub. His and Her sink + separated shower and toilet areas were a great add on. The property is very green and one would hear birds chirping, peacocks calling, hens, turkeys, white pekins around the property with some rabbits, guinea pigs, emus and even a horse in the pack . Pool area is ideal for the kids and even adults. There is cart service that one can avail to go around the property or even get a bicycle. But the property is perfect if you want to go for a stroll and check out all the amenities. Food quality is good. Buffet has a decent variety. Staff is well trained and looks after you well. All in all a great experience. Definitely recommended

Buon colazione la squadra è davvero buona Jyoti dal custode assicura la perfezione della stanza. 2 persone che non possono parlare hanno dato buon servizio all'hotel Concierge è stato molto sostenibile

I recently stayed at this hotel and overall had a decent experience. The property is very neat and clean, which is always a top priority. The room’s air conditioning was just okay — it worked but could have been more effective, especially in the sun-facing rooms, which tend to get uncomfortably hot during the day. One downside is that the rooms are located right next to the lift, so you may experience some noise from foot traffic and elevator use. Breakfast options were quite limited, which might not suit guests looking for variety in their morning meal. That said, while the hotel is small, it stands out as one of the best in its category within Sector 29. If you’re looking for a clean, budget-friendly stay in this area, it’s worth considering — just try to avoid the sun-facing rooms if you’re sensitive to heat.

Molto buona posizione , specialmente vicino all'aeroporto di Delhi . Buona collezione di colazione

Il nostro servizio di cortesia, attenzione e proattiva del nostro personale ha migliorato la vostra esperienza generale. La sua particolare menzione dell'onorevole Saurabh e della squadra di custodia è molto apprezzata. Vi trasmetteremo certamente i vostri complimenti a loro riconoscimenti come voi sono incredibilmente motivanti e rafforzano il nostro impegno per l'eccellenza del servizio e gli alti standard di igiene. Siamo lieti che tu sia tornato a casa con noi. Abbiamo il piacere di accoglierti a Bristol Hotel, Gurgaon per un altro soggiorno memorabile.

Molto bene!Il panorama fuori dalla finestra è buono, posso passare un po'di tempo libero.La prossima volta che vengo a Gurgon, mi occuperò di te.