Hotel a 5 stelle in Regione spalatino-dalmata, Croazia

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.

Fantastic location. Highly professional and very friendly staff. Excellent breakfast. Stunning views on the city The hotel is a 5-minute walk from the city's main attractions.

La posizione è grande, le attrezzature buone, la vista molto bella dal ristorante e dalla piscina, il buon servizio, il buon colazione, il personale è bello. L'hotel è un po' troppo costoso per la dimensione, il comfort e la vista della stanza. Bevande e pasti sono anche costosi. I prezzi sono indebitamente elevati in tutta la città.

Hotel fantastico e bellissimo,  nuotata, piscina, piscina interna ed esterna eccellenti,  ci torneremo sicuramente, unico inconveniente per un hotel a cinque stelle. Devi pagare per il parcheggio anche se hanno molto spazio,

Non lontano dai punti di attrazione del gioco di diritto della vecchia città, la strada può essere raggiunta, è più conveniente.La stanza è pulita e igienica, e l'acqua è consegnata. L'unica cosa che deve essere notata è che ricordate il numero della stanza, altrimenti, guardate la carta, è facile riconoscere che è sbagliato. Potrebbe non essere familiare con i numeri dell'Europa, riconoscere quattro, sette e nove, non entrare nella stanza, tornare alla reception per chiedere il numero della stanza, sorridere.

Ottimo hotel, ottimi servizi, personale cordiale e cortese, la nostra camera ha una vista davvero splendida sul porto turistico. Abbiamo soggiornato qui per festeggiare il compleanno del mio ragazzo e gli hanno offerto una torta di compleanno in omaggio.

For those older guest with substantial amount of luggage, the hotel “Various” entrances were not convenient for arriving and departing . The porter don’t seem to be always around. Reception staff did their best but could Hv been abit more experience in finding taxi for guest since the taxi stand is located quite near the hotel.

Hotel was very nice, pools rooms are fantastic, has a great view. Altough gym was not good they have only smith machine no other equipments, its hardly called a gym and the hotel restaurant is overpriced so we ate another restaurant in the solin which is nice. Other than that hotel was super nice, stuff is very kind and welcoming. we have a pleasant stay.

Wonderful experience in Hvar and @ the Moeesy, B&G. Hotel is beautiful. Staff are amazing. Friendly, attentive, responsive. Location (IMO) is perfect. Outside of town ( so quiet and relaxing) but easily walkable multiple times a day for lunch/dinner or other activities. A real treat to stay here while on Hvar. And do yourself a favor and go to Stari Grad…

This is definitely the highlight of our trip to Croatia. Everything has been absolutely wonderful here. Amazing people, view, food, facilities... They've got a heated swimming pool outside though I didn't get a chance to try. If we had the chance we would have stayed longer.