Hotel a 5 stelle in Dorset, Regno Unito

This was our second visit to this hotel, we have unfortunately had the same experience twice. The hotel itself is lovely with great facilities. Rooms are lovely, Beds are huge and extremely comfy. Fluffy, luxury towels. The Pool area and pool are lovely, feel like you are abroad on a hot day. Although it is a fight for a Sun lounger. However it’s completely let down by the staff. The bar staffs attitude was appalling, it was an inconvenience for them to get our drinks each time. We had a Roast dinner at Old Harry Rocks - staff were much better in there and v accommodating, although I do believe this this a separate company to the hotel and it shows. Beef was tough in parts but still nice. Pork was lovely. On booking, breakfast is charged at £22 at but in the hotel it’s £15 so don’t fall into that trap. The staff had no idea what they were doing. They first couldn’t get our drinks order right, then they messed up our simple breakfast order. Some of us nearly finishing our breakfast before others even got their meal. The breakfast itself was very small, we were also only given half a mushroom?? For £22/£15 I would at least expect to have a whole Mushroom… They then didn’t know how to use the card machine..  Before we left we used the Spa, small but nice. Sauna was closed & pool was freezing. Hot Tub also wasn’t very warm.  Overall it was not a great experience, we will not be returning. To pay £260 minimum for a room for extremely poor service is criminal.

Mi hanno dato un bel compleanno. Lodge è amichevole, pulito e confortevole con belle strutture spa. Quirky e facile da perdere, ma il personale amichevole e utile è sempre disposto a portarti dove volevi andare! Il cibo e il servizio sono oltre la meravigliosa. Il registro degli ospiti è eccellente con informazioni utili e guide per le cose da fare e vedere in questa bella parte di Dorset.

Lovely pub downstairs. With restaurant and large outdoor area. Our room was a good size and a large modern en-suite. The breakfast was very good. We had a large full English.