Stati Uniti d'America: hotel con servizio colazione nella provincia di Alaska

This hotel has seen better days in its multi-decade existence. It has gone through some renovations and name changes, but still seems to be in transition as we walked through the third floor paint fumes (half of the floor was being painted while still having guests on the floor) to our room at the end of an extremely long corridor. It seems understaffed and whatever staff they do have are wearing multiple hats and running around or in training. We encountered a spectrum of personalities from sweet to terse to neutral in their customer service/reception area. Their booking system is also a bit unclear. I got emails for ”pre check-in” and ”set checkout” which seemed fine, but I had selected a cocktail pack at the pre check-in and input my credit card information but was not charged for it. If my CC isn't going to be charged at that point, why should I have to enter my CC information at all? It should be noted that these are ”requests” the front desk can choose to fulfill for the guest or not. They still asked for a CC to be put on file for incidentals too, during in-person check-in, so online ”pre check-in” just seems pointless. We had booked our multi night stay on the Trip app and it did have us prepay but also said there would be a $89 charge at the hotel for four nights. We later learned it was a ~22 bucks ”resort fee” for our stay per night. I guess the resort fee includes the amenities of free water and free shuttle service? Breakfast wasn't included for our booking. The person checking us in even charged a $$$$ deposit amount larger than the cost of our 4 nights there, so I hope they are more careful on other security deposit charges, in the future. On another note, the 24/7 airport shuttle was great and the downtown shuttle service was excellent. Their free shuttle service is definitely a highlight. Kind drivers also -- lovely service from all the drivers we met and always helped us with our bags and directions. Big appreciation for the shuttle vans and drivers! Free water (2 bottles per guest per day) included at the front desk, which you have to make sure to grab yourself, as there was no ”deliver to room” option during our stay. The outdated facilities are somewhat maintained, as we had slow drainage in our shower tub and slow drainage in our toilet that nearly led to a clog. Luckily, the maintenance team was able to remedy that after our first night. We stayed 4 nights in total, but that first night was rough. Going forward, I would recommend this place for someone seeking adventure in a property that is next to a beautiful lake with cool seaplanes and a nice lobby full of taxidermy and doesn't mind the potentially tumultuous reception or dated bathroom.

Mi dispiaceva di vedere la parola N scritta in polvere sulla finestra della nostra suite, il cibo era troppo costoso e non era certo niente di speciale. Non importava dopo cena, non c'era nessuna microonde per riscaldare, e con quanto freddo fosse la nostra stanza, il nostro cibo si raffreddava e si raffreddava abbastanza velocemente. Il muro sta uscendo dal muro, i ganci stanno uscendo dal muro, abbiamo avuto il calore venerdì-domenica ma non potevamo mai arrivare oltre 68 gradi nonostante fosse in piedi per giorni. L'acqua si è chiusa mentre eravamo lì, il parcheggio era pieno/limitato. Abbiamo prenotato una stanza per 5, solo per essere messo in una stanza con solo 2 letti e dicendo che non potevano fornire un cappotto a causa dei rischi di incendio; dopo aver lamentato che non mettevo il mio bambino sul tessuto molto usato/vecchio, La piscina ha bisogno di una prenotazione, ma non ha controllato le prenotazioni e la piscina è stata sovraccaricata. Ero davvero inconfortabile con quanto ero segreta da tutti quando andai in sala di serratura ... mi sentivo come il punto perfetto per qualcuno di catturare una donna o un bambino fuori di guardia. Tutto è molto vecchio, obsoleti o rotto in un modo o nell'altro, e tutto è stato molto troppo costoso. Se vogliono dire che sono un ristorante e prezzi di ristorante, devono iniziare a sembrare un ristorante. La prossima volta che ci serve un weekend, andremo a Denali invece!

La posizione geografica dell'hotel è molto buona. L'hotel è il porto della società di crociera che viaggia sei ore e otto ore al giorno.Ci sono ristoranti e negozi di regali intorno.Il punto di partenza del bus circolare gratuito in città di 5-9 è anche l'altro lato della strada dell'hotel.Ci sono microonde in ogni piano dell'hotel. L'osservazione speciale è che l'hotel ha dato un soggiorno speciale 12 punti in anticipo (i clienti che arrivano con il bus sono fondamentalmente 9-12 punti).Il rapporto prezzo dell'hotel è il più prezioso.

Booked and paid in full online. They have our credit card on file. Didn’t expect they want to charge extra money for room deposit. No problem we can handle the additional payment except Their machine didn’t work scanning my Apple Pay. The older lady was rude and told us we couldn’t stay. That was not our fault. It really hurts! they should fix their machine problem first rather than blaming customer. Finally the younger staff on training figured out how to charge my Apple Card by keying in the numbers. Overall check in was not as friendly and professional as it should be. Breakfast was okay, oatmeal was not done correctly super dry, a simple fix is adding a bit water , yet no one cared. Eggs are not real , artificial eggs. Just a bit disappointed. Rooms are warm and bathrooms is clean.

Bella posizione hotel grande per essere nel centro di Anchorage e è vicino alla autostrada, solo essere attento parcheggio non è attaccato, il personale presto Feb 14 è stato così utile bella e gentile 3 ragazze(i loro nomi sono stati pubblicati sulla recensione Yelp)

Strategic location hotel, near airport with airport shuttle, and affordable price. Some restaurant nearby. The staffs are friendly and helpful, breakfast complimentary. Room spacious, clean and nice.

Although the hotel is still pretty new, there's a frightening amount of wear and tear already present on all furniture, doors and walls. While the cleanliness is as expected, sound insulation is non-existant, which is why it was hard to sleep when you could hear every vehicle outside as loud as if you were standing next to it (and our room was on the highest floor). Neither the check-in lady at the front desk nor the kitchen staff were very friendly. The breakfast was probably the worst we ever had. It's advertised from 6:30-9:30am but when we arrived at 7am, most must-have items like bagels were already gone and weren't refilled. Also, the pancake machine was broken. All in all, it was a very disappointing stay.

衞生：比較乾淨， 設施：房間很大，裝修有點陳舊 機場接送[雙向]:非常方便，告知前台幾分鐘就能上車，幾分鐘就到機場，交通非常方便 服務：連續住宿毛巾是不換的，如果想換要自己去前台拿的 環境：胡得湖水上飛機基地附近

La persona del desk front era piacevole e cambiava la nostra stanza quando ho chiesto una stanza diversa. Ma c'era solo una persona che stava correndo il desk, le chiamate e le richieste. Le camere erano piccole e non aggiornate.

The hotel provides a free airport shuttle, which can need some time but provides great value given the distance from airport to town. American style breakfast was ok. Room was a bit overheating but they had heater and AC in rooms so that was ok. Also pool with rather cold water and gym as valuable addons. Service was good.