Regno Unito: hotel con servizio colazione nella provincia di Cheshire

Arrived at reception to a 30min wait due lots of people trying to book in and only two receptionists at the desk and one of these was dealing with problems. Which spoilt the start to our break. Once we arrived in our room which was above the restaurant we found the room 4133 outdated with veneer on the wardrobe peeling off. This is not what we would have expected from the reviews we had read. reference the leisure complex swimming pool. which was clean but we found no instructions on how to operate the lockers and had to wait until someone came in. The breakfast and bar area are excellent. generally Very disappointed.

Il 2° soggiorno al Portale. Le camere sono grandi, il campionato golf molto buono (anche nel terreno bagnato/mudo). Il personale è grande e ha un super colazione nel ristorante al mattino che è pieno di luce e buone viste.

Ci deve essere più scelta alimentare. Manutenzione IE cambia o riparazioni alle porte o radiatori non dovrebbero essere portati mentre gli ospiti sono rilassati, lavorano o hanno un sonno tardivo. In 2 occasioni il personale di manutenzione ha lavorato per diverse ore rovinando il mio soggiorno. Molto rumoroso.

The room is big (designed for a family of four) decorated in nerf theme, kids would love it. All is good but our shower tap is not functioning well, only gives out boiling hot water which we had to use the bath and let the water cool down a bit before we can use a towel to wash. Not the best but image it’s a good place for family with young kids. Walls are thin, we can hear next door running and snoring. Ear plugs ensured a good night sleep :D

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

Personale amichevole. Cibo eccellente, cucinato per ordinare. Solo un po '****** è un po' più attento alla custodia, il pacchetto di tappeti da doccia vuoto e le aree in bagno erano principalmente pozzi, altrimenti sarebbe stato perfetto.

L'hotel è in un campo da golf, l'ambiente è di prima classe, lo stile di decorazione è molto moderno, il servizio è molto buono!

- Ciao. Sono rimasto al tuo hotel per una notte in una stanza gemella con mio padre in luglio. Data venerdì 14 luglio 2023. Abbiamo appena ricevuto una multa di parcheggio per parcheggio nel tuo parcheggio. Questo è strano perché abbiamo fornito il numero di registrazione della macchina al momento della check-in? Il nostro numero di prenotazione da Trip.com è: ***********. Il numero di assegno è: *************. Per favore, puoi guardarmi in questo modo, perché non vivo nel Regno Unito, ma vivo in Cina. Mio padre ha ricevuto la lettera e non sa come affrontarla, poiché ha 89 anni, e non può usare il servizio automatico per telefoni e combattere con l'udito, e mia madre non può aiutare, perché non parla bene l'inglese. Please cancel the fine as it’s been sent to us in error. Car registration number: LL60 YFU Kind Regards, Miss Susan Sen.

Not our first overnight stay we have been many times as the hotel is in a central position for trains buses taxis and pubs restaurants. easy check in we were greeted by a friendly helpful man on reception who explained where everything was the bar area is lovely with friendly staff who can’t do enough the room we chose was standard and we were quite happy with it and the breakfast in the morning had everything you would want . I would recommend this hotel to anyone

L'hotel è in una posizione molto vicina ai bar e ristoranti 👌 facile da trovare .La stanza era molto piccola e non aveva un asciugacapelli, abbiamo chiesto una a ricezione, hanno detto che potrebbero portarci asciugacapelli ma mai! L'isolamento nelle stanze è molto cattivo, potrebbe essere qui tutti da stanze accanto a noi .