Catalogna, Spagna: hotel sul mare

On arrival the holiday centre was as photographed on the website, fresh, bright, airy and modernised. Apartments are spacious with 2 wide single beds pushed together in the main room which leads off on to an exceptionally generous size balcony. Plenty of room for kids to play, loungers and table and chairs etc. the bed in the hallway (pull down from wall) was comfy and great for my 9 year old son. The livingroom couches were also single beds and of good quality and wide enough, seem some very slim, thin ones before - these were very comfy although never slept in by us as my daughter had a cot.  Check in and out was seamless but be aware a deposit is taken (around £10 per night and given back at end of apartment is left satisfactory) so factor this in to your spends needed initially.  The thing that stood out for us as a family was the lovely man and his assistants who ran the kids club, entertainment, pool games and really engaged with the children despite his obviously long days. They are a credit to the hotel and I don’t think it would attract as many families if this small but important team weren’t on board - my son Jacob loved kids club and made some great friends for the week. Now is still recommend this hotel with given some recommendations to change things. The hotel caters to very large, roudy crowds of preteens/teens on school holiday stays. They are chaotic and woke our toddler several times, running through corridors screaming, taking up lift where pushchairs and wheelchair users should have priority and teens/groups managed more carefully as they would be if from anywhere else. Called to reception to complain and inform but was pretty much brushed off as they’re excited. Just not great for the rest of us also wanting to enjoy our apartment, sleep and have children. We waited an incredibly long time with 20-30 teens in front of us. I called down to reception one evening as they were shouting, banging and screaming in the halls. Some hotels do not cater to exceptionally large groups for this reason, especially when catering to family holidays also - I’d only stay again if I knew there was no large groups such as this booked to stay. We only ate breakfast the last morning as we preferred to go out to dinners etc as a social thing in the evenings with the children as we don’t drink alcohol much when have young children with us. Food was as expected in hotels, nothing bad to note and plenty of options which are the norm.  If you like quiet this hotel might not be for you. Po. Kew is loud due to entertainment although this didn’t bother us with it stopping at 11pm but the ‘quieter’ side facing out to the road/side was filled with already mentioned large groups of teens shouting back and forth to each other continually. Highly recommend checking if these school trips are on when booking if you like a quiet, relaxed family holiday (most of us do when we have young children). All in all the hotel is great location, good sized rooms and entertainment for much younger children but would be put off returning due to the issues mentioned.

A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.

Absolutely loved my stay there, the staff was so nice and welcoming. My room was small but I didn't need more space - the bed was double and very comfy and I had my own bathroom (pretty big in comparison) with lots of towels, fresh soap and tubes of showering gel (I travelled lightly so it was welcomed) so what else can one need. I loved the included breakfasts and the breakfast timeslot (from 8 to 12 - take notes all you other hotels out there!). There was a lot of variety for the price so IMO the food should satisfy most of the folks - I liked chorizo and cured ham, the wide selection of vegetables, the bread and croissants, and last but not least, the coffee was, pardon my expression, pretty damn good for a two star hotel. Tea was very ordinary in comparison but still okay. Having a kettle and a fridge in my room was super convenient. Wifi and tv quality was great. The walls aren't thick so when there's more guests it can get noisy - which didn't happen often to me but I can imagine how it can be during the high season - but that's a problem in most hotels all over the world. People are noisy animals, most of them. So if you are easily irritated etc consider taking & using earplugs, I guess. There were only two real downsides, let's say one and a half because only one was serious. My room was a bit too warm for my taste and when I realized that opening the window doesn't help, I tried using the air conditioning - which didn't work. I tried all the options, and the cooling mode made the room warmer instead of cooler. Which was a bummer. I didn't report that to the staff, since it wasn't a big issue for me at the moment - I spent most of my time outside the hotel anyway and came back at night when it was much cooler. But I can imagine it becoming a serious problem during the regular season in the summer or later in the spring. Air conditioning in a place like Tossa is essential, so yeah, better fix that ASAP, Turissa. Another thing, very minor this time, was that the cleaning lady who goes in to your room every day has a habit of straightening out the sheets on the bed every time. Yeah, like she did that every single day, lol. I mean I'm not that picky... Are you guys that picky (whoever reads this) ? Just leave it be and save yourself the work, lady, because you know it's gonna be a mess the next day, and the next, and the next - so it's like fighting windmills - unless your name is Donna Quixote, this is something uncalled for. But you know guys, if that's the only complaint one can make about the hotel, then you know Turissa is more than alright. Amiright or amiright guys;) Wish I could stay longer. PS: Oh and there's a pool for the guests, too. I didn't really have time to use (we were more excited dipping our toes in the sea anyway) it but I could watch it every day from the cantina when having my breakfast. Nice!

Un bel viaggio di qualche giorno. Hotel pulito, personale adorabile, in particolare Andrea. Qualche ristorante nelle vicinanze e circa 10 fermate dell'autobus per il supermercato. Il personale pulisce ogni giorno se lasci un cartello per fargli entrare, le cene dello chef erano deliziose, non ho mai fatto colazione perché mi svegliavo più tardi. Un po' caro rispetto ad altri hotel nelle vicinanze, non so perché, dato che non è sulla spiaggia ma dall'altra parte della strada. Ho avuto un po' di problemi con il mio ritorno a Londra e il direttore non era disposto a farmi continuare il soggiorno al prezzo originale che avevo pagato, invece ha raddoppiato il prezzo, questa è stata l'esperienza negativa che ho avuto, tutto il resto del personale è stato disponibile e gentile. Ho girato principalmente video in hotel che non posso caricare, le foto sono di un pasto al ristorante sulla strada dell'hotel e di un ristorante.

Todo correcto. El hotel bastante sencillo. Las habitaciones justitas para un 4 estrellas. Es cierto que estás en el parque prácticamente. La entrada y llegada a la recepción un poco lenta. Grandes grupos que dificultan el check in y únicamente 2 personas en recepción. El acceso al parking estrecho y poco señalizado. El coste es de 18€ la noche, algo excesivo, pero las plazas son amplias

Molto buon accoglienza la camera era molto bene l'hotel è vicino alla piscina piacevole e personale servibile

Altamente raccomandato agli amici che vengono a Barcellona per godersi il mare! Hotel resort a basso costo Il treno impiega circa 40 minuti da Barcellona alla stazione di Mataro. Lo scenario lungo la costa è fantastico! Se rimani più a lungo puoi raggiungere le spiagge delle altre stazioni. L'hotel è nuovissimo e molto conveniente, quasi al livello di Atour in Cina. Nel minibar troverete una macchina per il caffè, accappatoi, pantofole e alcune bevande. Con la colazione inclusa, la mattina ho mangiato parecchio. Il porto di pesca di fronte all'hotel è bellissimo e anche il mare è bello. Ci sono poche persone, ma la spiaggia non è molto pulita. È bello sedersi e guardare il paesaggio. Se vuoi fare il bagno puoi venire nella piscina dell'hotel, c'è poca gente.

All'inizio ero preoccupato per la posizione dell'hotel. Niente di cui preoccuparsi. L'hotel è vicino alla stazione ferroviaria (20 minuti a piedi). Ci sono diverse opzioni per cenare nei dintorni dell'hotel. I servizi sono ben tenuti (sauna/piscina). La camera era spaziosa e confortevole. Un aspetto da migliorare sarebbe l'orario di apertura del bar. Chiudono alle 11. Non si riesce a trovare nemmeno una bottiglia d'acqua se non si cammina per almeno 10 minuti. Cose che possono essere migliorate per i futuri viaggiatori. 1. L'atteggiamento del personale nella hall dovrebbe rappresentare il marchio dell'hotel. C'era un membro dello staff al banco cassa (non so il suo nome, è un uomo sulla trentina...) che urlava a un altro collega e non gli importava se ci fossero ospiti in giro o meno. Davvero scortese e poco professionale. 2. I bagni nella hall necessitano di molta manutenzione. C'erano water e rubinetti rotti. A parte queste osservazioni, questo posto è un'ottima opzione se si desidera soggiornare fuori Barcellona.

Generally, it was 3 star experience. Advantages: good cleaning service, buffet food was okay most of the time, hotel is located very close to the sea. The biggest disadvantage is an “all inclusive”, it is definitely not comparable with Turkish all inclusive. First of all, visitors who paid for all inclusive are not getting anything in mini-bar, not even a water. You can get water from the bar from a water cooler, but you have to have your own bottle. Also, their “all inclusive” does not include a lot of drinks from the bar, and restaurant near the main bar and in front of the sea. The “all inclusive” ice cream is a joke, instead of the normal ice cream you are getting a smallest version of only 2 or 3 basic ice creams, for all other ones you need to pay. Also, the “snack bar” is located outside of the hotel, food itself was not too bad, but pretty basic, the area was very small and near the children’s swimming pool. For the beach towels you need to give 10€ deposit in cash, and if you want sun lounger with umbrella on the beach you need to pay 25€ for one day use. The hotel bar on the beach is also non “all inclusive”. So, out of all hotel locations you only can use your all inclusive benefit in 2 bars and 1 “snack bar” + buffet. Overall, hotel is not bad but not good. Would only recommend to go there with option bed+breakfast, and pay for the rest meals and drinks. It will be cheaper and you will not feel like an outsider or beggar, going around the hotel asking where you can eat. Because that how we felt exactly. P.S. Russian lady in the adults only bar was providing an amazing service and was very helpful and kind :)

Viaggio 300 giorni all'anno e per la prima volta ho avuto uno shock! Sono arrivato per il check-in alle 23:30 dopo un volo di 16 ore dall'Asia. Al momento del check-in, la receptionist mi ha PRETESO un deposito in forma di ultimatum. Ho risposto che avrei fatto il check-out alle 7 del mattino e che difficilmente avrei potuto utilizzare il deposito, al che lui ha risposto che questa era la politica dell'hotel e che ero obbligato altrimenti avrebbe annullato la mia prenotazione. Gli ho mostrato il voucher del check-in, che non conteneva informazioni sul mio obbligo di versare un deposito. Ha detto che questo era un mio problema e che ora (alle 00:00 di notte) avrebbe annullato la prenotazione. Dopo 20 minuti, sono riuscito a convincerlo a non accettare il deposito da me. È iniziato il secondo round della tragedia: ha chiesto di pagare una tassa di soggiorno. Mi sono offerto di pagare con carta di credito, poiché avevo solo dollari americani in contanti con me. ma non potevo pagare con una carta VISA, che ho utilizzato senza problemi in 50 paesi in tutto il mondo!!! ma i terminali dell'hotel non accettavano la mia carta. Ho chiesto di prendere un deposito di 100 dollari americani, ma non ne ha voluto sapere, mi ha fatto cambiare 200 dollari (!!!) poiché la politica dell'hotel proibisce di cambiare una cifra inferiore!!! per tua informazione - la tassa di soggiorno è di 12,54 euro e l'impiegato dell'hotel non ha potuto fornirmi un normale terminale per il pagamento! insomma, è terribile, alla fine mi sono addormentato solo all'01:00 di notte. posto terribile, personale assolutamente sleale. ha provato a urlarmi contro!!! è la prima volta che vedo una cosa del genere! è semplicemente orribile!