Jilin, Cina: hotel per famiglie

Il personale era molto gentile e ci colpì con la loro sincera atteggiamento nei confronti degli ospiti.Abbiamo prenotato il trekking Gyegok attraverso Trip.com, ma come stranieri abbiamo avuto problemi di comunicare con la compagnia di trekking. Il manager ci ha aiutati, e abbiamo avuto un tempo meraviglioso che rimarrà una memoria piacevole. Se avessimo la possibilità di tornare a Changbai Mountain, sicuramente scegliere questo hotel. Le camere sono spaziose, pulite e ben mantenute. Siamo davvero grati per i cuori caldi di tutto il personale. Inoltre, il parcheggio dell'hotel ha fatto un piacere inoltrare barbecue e un bicchiere di soia.

What a trip! The rooms are MASSIVE. It's essentially a full apartment. Very spacious and comfortable. The beds are extra extra large so perfect for families. For Western travellers, you may find the bed a bit hard. We were perfectly happy with it though. I personally will recommend Holiday Inn at the resort for those with kids. It's right next to the beginner tracks and that hotel hosts all the children activities and kids club. Though I don't know what the room is like. More from a location perspective. Wanda Jin Suites has 2 buildings. Best to get the 1st building as much closer to the beginner tracks and the service centre to rent ski gears. We were in the 2nd building. I will say from a location perspective, it was inconvenient for us as once you have snow boots on, it's a trek to carry your ski gears back and forth. There are lockers to put your ski gears in so we'll utilise that more next time. You do need WeChat though and if you don't have a local number, it gets difficult. If you're from Australia, just lose the 0 and add 18 at the front of your mobile number and that will get you through. But best to just get a local SIM to save you the hassle. But from a food perspective, they're right outside the building and short walk to the hot springs and the water park which is all included in the hotel fees. Including ski pass and going to the snow playground. At the snow playground, there's snowmobiles for kids to ride on amongst a lot of other activities. But that's extra money. Again, need WeChat. The hotel concierge when you check in will add you into their WeChat and you can ask them questions and they'll help you. Very convenient. It's an amazing place to come with kids. Water park is insane there and my son had a blast. The hot spring was also an amazing experience. Though very cold to get in and out of the hot springs at -20C. There are other activities outside the resort which hotel concierge will help you arrange. They can also shuttle you to the nearby village for more authentic food if you don't want to eat inside the resort. Beaware that the pharmacy at the resort does not have any ibuprofen or paracetemol. Strongly advise you get WeChat. You can book pretty much all the activities through their WeChat mini app. Including ski coaches. There are rogue ski coaches coming up to you to get business so beware. We almost got on a shuttle with a rogue coach that were gonna take us elsewhere and weren't even letting adults come (it was for the kids) and a hotel staff came up and essentially stopped them and forced them to give back the deposit. Book your coaches early. They book out quick. Particularly snowboarding. We also booked an igloo making class for our son and he had an amazing time. Though it's all in Mandarin of course. They have half day and full day camps for kids so parents can drop off and chill for the day. The staff here can barely speak English so bring your AI translator with you. We had less of a problem since I can speak Chinese but my husband often got stuck and needed me or even my son to help navigate around. Make sure you go back to the counter after returning your ski gear at the end of your stay to get your deposit back. We had an amazing time and would consider coming back.

Changbai Mountain Landscape International Eco-Exchange Center — where “eco-exchange” really means exchanging knee joints for enlightenment 🐕🦺❄️ This old dog picked this place as a first-timer to Changbaishan because on paper it reads like a dream: ✔️ 5-minute walk to the Changbai Mountain VIP entrance ✔️ Hot springs inside the compound ✔️ “Eco-exchange” — which I later learned refers to exchanging comfort for character development Location? Prime marrow bone. 🦴 Reality, however, is a scenic winter obstacle course. The hotel is thoughtfully scattered across three separate buildings — one for check-in and breakfast, another for hot springs, and because suspense is important in life, the Food Plaza lives in yet another building. In winter. On ice. With wind that slaps. Not exactly age-old-dog friendly. I waddled. I shuffled. I negotiated with my knees. At one point I believe my soul lagged behind and had to catch up. To offset this Arctic triathlon, the staff are available 24/7 on WeChat, responding faster than I can type “why did I choose this hotel?” Efficiency deserves a respectful tail wag. 🐾 Now let’s talk Food Plaza, the hotel’s redemption arc. The food is genuinely scrumptious, warming, and emotionally supportive after being bullied by Changbai winds. Takeaway is allowed — which means you carry it yourself. Eco-exchange again. This dog fetches his own dinner. 🥸 Then there’s the hot spring schedule. Opens at 13:30. When the mountain is closed and the hot spring is closed what exactly is an old dog meant to do? Stare into the snow? Question life decisions? Age visibly? Ah yes — write this review. ✔️ ⚠️ Now, the bone that refuses to go down smoothly. Despite having a relaxed stay, I felt continuously pressed for a 5-star review — on departure day from the first meeting in the lobby to gentle reminders all the way up the bus. At that point, it stopped feeling like hospitality and started feeling like an exam I didn’t sign up for. It made me sad, actually — because it suggests staff performance may be chained to guest reviews like sled dogs pulling corporate KPIs. Trip.com, if you’re listening: no guest should ever be pressured to review. The moment reviews are pushed, ratings stop being honest and start being decorative. This old dog is an independent reviewer. I don’t bark on command. I don’t roll over for stars. And the harder the push, the more my paw hovers over the lowest rating out of pure principle. Still — despite the ice, the walking, the soul-searching — the location alone makes this a smart base for Changbaishan first-timers. Just come prepared with: • good boots • strong knees • emotional resilience • and the confidence to say, “I will rate when I’m ready.” ⸻ #Dogevangelistauthor #patiencechee #BoneofLoyalty #BoneofBranding #DontBuyAdoptADog #AdoptDontShop #ResponsiblePetOwnership #ChangbaiMountain #Changbaishan #Tianchi #HeavenLake #ChangbaiMountainHotel #HotSpringHotel #WinterTravelChina #EcoExchangeCenter #VIPEntrance #OldDogTravels #SlowTravel #HotSpringLife #MountainRetreat #FirstTimeChangbaishan

SONG JIANG BONANZA WINNING HOTEL — From Smoke Signals to Sacred Silence Arrival & First Sniff This old dog finally flopped down in Jilin City, relieved to rest my paws at the grandly named Song Jiang Bonanza Winning Hotel. “Winning,” I thought—until my non-smoking room greeted me with a stale tobacco haze. One whiff and I nearly cancelled the stay on the spot. Room Rescue Cue Mr Hong Dejian—calm, English-speaking, and clutching the keys to redemption. He patiently showed me alternative rooms until we found one that didn’t smell like a poker night. Had I left, I would’ve missed what came next. Comfort Food = Home Dinner delivered a miracle: stewed chicken with potatoes and mushrooms. One bite and—boom—mummy’s cooking. After days on the road, I finally found food in China that tasted like home. Tail wagging resumed. Care Beyond the Call Mr Hong returned with a portable heater, pointed out city landmarks, and even taught me how to take a non-reflective photo (yes, this dog learns fast). His easy friendliness softened the edges of dirty window panes and mostly Mandarin-only staff. I even showed him the ink-black towel after wiping the window—evidence, not barking. Menu Meltdown & A Win At the restaurant, I was handed a Chinese-only menu after saying I don’t speak Mandarin. I hit the roof. To their credit, reception listened: I received a call from the lady boss, and the issue was acknowledged. Then a hero appeared—the restaurant lady, who patiently translated dish names so I could choose lunch and dinner without guesswork. Gold bone earned. City Interlude: Jilin Catholic Church Between meals and meetings, I visited Jilin Catholic Church (吉林耶稣圣心堂)—a quiet pause from hotel hiccups. The church offered a moment of stillness, a reminder that even on a bumpy stay, the city holds pockets of grace. Logistics That Worked Back at the desk, the reception lady manager efficiently arranged my transport to Wusong Island—quick, competent, and reassuring. Breakfast & The Fine Print Breakfast surprised me in the best way: healthy, balanced, a thoughtful mix of local and Western dishes. One final bone to chew—early booking didn’t pay off as prices dropped later. A truly Winning Hotel would honour the lower rate at check-in. Verdict Despite communication bumps, this is a solid winter hideout: good Songhua River views, comforting food, and fast service when it counts. It really does take one good sheep—thank you, Mr Hong—to dim the rest of the flaws. #Dogevangelistauthor #patiencechee #BoneofLoyalty #BoneofBranding #AdoptDontShop #DontBuyAdoptADog #ResponsiblePetOwnership #SongJiangBonanzaWinningHotel #JilinCity #JilinCatholicChurch #吉林耶稣圣心堂 #SonghuaRiver #WusongIsland #WinterTravelChina #HotelReview #ComfortFoodChina #StewedChicken #CustomerServiceMatters #OldDogNewJourneys

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.

The first visit to this hotel was full of warmth and overwhelming hospitality. I still can't forget how they welcomed us the moment we arrived at the hotel. Firstly, we were overwhelmed by the staff during our arrival. They all came out to greet us and help with our luggages and belongings all the way in to the hotel. Secondly, with the seamless check in to our rooms and fruit platter, every gesture was well thought by the hosts. Thirdly, they prepared a sumptuous dinner for us. Simple local delicacies yet tasted really good. The number of ginsengs in the appetiser surprised us! From the portion to the presentation of food, we can taste the difference and feel they put in their heart to make everything better. Lady boss was generous to treat us a bottle of local rice wine during our mealtime. Tasted really good and special! We like that drink!! Additionally, we were asked for timing to eat breakfast and they would prepare that before our specific timing. They even asked us for our preference and customise breakfast for us. Breakfast was served and tasted as good as dinner! Freshly prepared and done meticulously by the kitchen. Lastly, lady boss gave us an impromptu complimentary tea session after dinner. A unique and interesting experience indeed. Never seen and tried it before. It's a heating device with net on it, put the heating pot for stirring and cooking our own tea from scratch. Meanwhile, we have the finger snacks and nuts to roast on the heating rack (as shown in the pictures) while waiting for our tea. In between, they would guide us how to prepare the tea. It was a chill and relaxing session. We enjoyed chit chatting while roasting our tea in the cafe. It felt so warmth especially when it was snowing heavily outside. The vibes were superb! I had many enquiries and the lady at the counter helped me out a lot without hesitation. She tried all her means to help us. The lady at the hot spring was very friendly and provide good services too! The staff from the hot spring, restaurant, concierge, driver and even lady boss all were very attentive, friendly and nice at any point of time during our stay. Pretty impressive indeed. Giving all credits to every single staff. Amazing team! They gave us more than we could ever imagined from services to food to hospitality. Thank you for giving us an amazing and memorable stay! Overall it was a great and enjoyable stay at this hotel. Definitely recommend everyone to visit them and feel their positive energy. Certainly can't wait for our next visit to Chang Bai Shan again!!!

L'hotel si trova in un piccolo villaggio che è appena aperto. Le strutture sono complete e i ristoranti e altri F&B sono disponibili all'interno del villaggio. Solo inconveniente è che le auto non sono autorizzate nel villaggio, quindi dobbiamo andare alla porta per chiamare per un giro.

L'ambiente dell'hotel è buono, pulito e pulito, adatto per la casa di gioco familiare nel parco, il letto è molto comodo.Il piccolo guardiano ha anche aggiornato il servizio, ha fornito un diritto e un interesse per la colazione, cibo per la colazione ricco e nutritivo fresco. La parte del progetto del parco (serie di letti di letto, migliaia di giochi) è più adatta ai bambini. La mia famiglia ha 13 anni, non ha giocato.La macchina più selvaggia è un'esperienza nel parco, solo pochi minuti. Se vuoi giocare in profondità, 480 (40 minuti, nella foresta). Slide 128, questo rapporto di prezzo è molto alto, il resto è divertente e incluso nelle tariffe di alloggio.Il prezzo dell'hotel è anche giusto. Ci sarà la possibilità di sciare in inverno e pensare di vivere a casa sua.

I recently stayed at this hotel and was thoroughly impressed by the experience. The location is perfect for travelers who need easy access to Changbaishan Railway Station, and the park right across the street provides a lovely place for a relaxing stroll. However, the most memorable part of my stay was the outstanding service I received from the moment I checked in. Chen Yuanyuan (陈园园), the hotel staff, was an absolute delight. She is always smiling, polite, and going above and beyond to ensure our stay was comfortable. From the beginning, she warmly escorted us to our room and took the time to explain all the hotel amenities in detail. Her thoughtfulness did not stop there. She proactively connected with me on WeChat to ensure quick responses to any requests we had. The next morning, she personally reminded us about breakfast and even offered to come to our room to guide us to the restaurant. Her dedication was evident as she stayed until we were seated comfortably in the buffet area. Even after checkout, her exceptional service continued. She presented us with lovely hotel gifts and waited with us until our taxi arrived, ensuring a smooth departure. Chen Yuanyuan’s service attitude is truly commendable. Her attentiveness, warmth, and professionalism set a high standard for hospitality. She is undoubtedly a role model for her peers and a huge asset to the hotel. This experience reinforced my belief that service in China is truly excellent, and it’s because of staff like her that I will definitely return to this hotel on my next trip to Changbaishan in a different season. Thank you for such a wonderful stay! 我最近入住这家酒店，整体体验令人印象深刻。酒店地理位置极佳，对于需要方便前往长白山火车站的旅客来说十分理想，而且马路对面的公园也为散步放松提供了惬意的去处。然而，最让我难忘的是从入住那一刻起就享受到的超赞服务。酒店员工陈园园绝对是一大亮点。她总是面带微笑、彬彬有礼，并且不遗余力地确保我们住得舒适。从入住开始，她就热情地将我们带到房间，并详细介绍了酒店的所有设施。她的周到远不止于此，还主动添加了我的微信，以便能更及时地响应我们的需求。第二天早晨，她特意提醒我们用早餐，甚至主动提出到房间来带领我们去餐厅。她的细致入微体现在每一个细节中，直到我们在自助餐厅安顿好座位后她才离开。即使在退房后，她的卓越服务仍未停止。她贴心地准备了酒店的纪念礼物送给我们，并一直陪我们等候出租车，确保我们顺利离开。陈园园的服务态度令人由衷赞叹。她的细心、热情和专业为酒店服务树立了高标准。她无疑是同事们的榜样，也是酒店的宝贵财富。这次经历让我更加确信中国的服务水平确实一流，而正因为有像她这样的员工，我一定会再次选择这家酒店，期待在不同季节重返长白山。感谢你们带来如此美好的入住体验！

Il complesso è ancora molto soddisfatto Impianti: le strutture dell'hotel sembrano essere un po'anni fa. Anche se sono in buone condizioni, l'igiene immediata deve essere rafforzata. Ambiente: l'ambiente è buono, ci sono neve intorno ～ Per vedere la scena di neve americana e americana, aprire la finestra Consegna dell'aeroporto di Changbai Mountain: questo deve essere elogiato!Puoi prendere il volo ✈️ Puoi anche trasmettere l'alta ferrovia 🚄 Puoi dire che è molto conveniente Ci sono diversi progetti gratuiti intorno a loro.Non dire sci, chi non è qui per sciare Il caldo ♨️ Devi andare una volta!!!!Specialmente il caldo esterno, sperimentare ”un secondo” la testa bianca, ciao! Anche la sciarpa è molto divertente! Inoltre, il buon colazione è meglio andare a mangiare prima delle otto, e poi andare in fila. Quindi, in generale, è ancora una buona residenza ～