Excellent stay. Helpful and friendly staff. Location near public transport and not far from attractions as well as a number of nearby restaurants. Decent breakfast and good size rooms. Hotel has a laundry and free coffee.
A single issue can significantly detract from the overall experience, overshadowing the hotel's positive attributes, such as its location and the city's appeal. The room's cleanliness did not meet the standards expected of a five-star establishment. Despite presumed cleaning efforts, the room exhibited persistent uncleanliness. Evidence of this is readily apparent; for example, personal items left on surfaces, such as an iPad, mobile device, or dark-colored clothing, quickly accumulated dust or grime. Photographic evidence further substantiates this claim. Upon departure after a two-night stay, we attempted to address this concern with the reception. However, instead of offering an apology, the staff questioned our delay in reporting the issue and offered a complimentary coffee as compensation. How funny.
I booked 4 bedded female dorm and it is clean, bed is comfortable. It comes with buffet breakfast spread and the common dining/kitchen area are spacious, clean and well equipped with cooking ware.
It is also well located within the tourists destinations . Cozy coffee corner and reading area are available if one wants some quiet moments.
Staffs are ever friendly and helpful.
Enjoyed my stay
L'hotel è situato a 2-3 isolati dalla vecchia porta della città, quindi la maggior parte delle attrazioni turistiche sono a pochi passi. Ci è stato dato una stanza di fronte alla vecchia città, aveva una vista magnifica sull'Hotel Fairmont Le Chateau Frontenac.
Gli appartamenti e gli appartamenti dell'hotel sono poco antichi.
Si trova in un tranquillo quartiere che si trova a circa 10 minuti dalla città antica del Québec. Il personale era bello. Ci è un forno a microonde nella stanza e il colazione è stato imballato in una scatola di togliere.
The service was truly wonderful — the staff were warm, attentive, and made the entire stay feel effortless and relaxing. The location is ideal for exploring Old Quebec, and the hotel’s charming atmosphere really enhances the overall experience. The little shop inside the hotel is also a lovely bonus — beautifully curated with quality local items, perfect for souvenirs or small treats. I would absolutely recommend staying here to anyone visiting Quebec!
C'è frigorifero, nessun microonde.Ma uscire dal mare è molto freddo, proprio sul bordo di una roccia, e andare all'isola degli uccelli è molto vicino a prendere una barca.
Super pulito , buon servizio ma si aspetta tutto nelle camere ...
Molto buono
103 recensione
8,0/10
Prezzo da
100 €
per night
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8.3/10
Molto buono
UUtente ospiteWe loved our stay. Everyone who works here was really nice to use, and we had a great view of the city, which fun to watch the world go by. It is right across the street from China Town, and an easy walk to the Old Port and the water. Highly recommended. :-)
We said “average” amenities because it was average. Nothing over the top, but what we looking for a nice place to stay near the Old Port. We loved it!
UUtente ospiteExcellent hotel, reasonable prices, the room is squeaky clean, friendly hotel staff and very accommodating. I noticed only 1 minor thing, you have to pay for the parking spot per night. Generally it was a great stay. Will recommend and stay again soon.
UUtente ospiteThis guesthouse in Montreal offers exceptional service. While the cleanliness of the room left a little to be desired, the staff's friendliness and the overall facilities were outstanding. I had a very pleasant stay thanks to the hospitable team.
LLittleMoonMoonI love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint.
I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.
UUtente ospiteIl mio soggiorno era assolutamente fantastico! La posizione dell'hotel non poteva essere migliore diretta nel centro e vicino a tutti i punti divertenti, molti a pochi passi da. Il lobby vi saluta con un lucido rinfrescante e un sorriso veramente caldo dal personale.
Ho avuto il piatto più salito mai, e la piscina riscaldata 24-hour? Totale rilassamento! L'unica cosa che ho cambiato è la posizione della piscina. Attualmente è necessario camminare attraverso il ristorante e lobby (aperto ai non ospiti), quindi si sente un po' inquietante camminare nel vostro costume da bagno. Un passaggio privato o un altro punto di piscina lo renderebbe perfetto!
In generale, ho avuto un tempo incredibile e sarei sicuramente tornato. 🤗
UUtente ospiteРекомендую. Отличное расположение. Отличные ребята на ресепшен - быстро, аккуратно, с улыбкой) Кухня, завтраки вкусные!!! Бесплатные напитки с 17 до 19 часов. Все отлично!!
UUtente anonimoThe service was truly wonderful — the staff were warm, attentive, and made the entire stay feel effortless and relaxing. The location is ideal for exploring Old Quebec, and the hotel’s charming atmosphere really enhances the overall experience. The little shop inside the hotel is also a lovely bonus — beautifully curated with quality local items, perfect for souvenirs or small treats. I would absolutely recommend staying here to anyone visiting Quebec!
LLivyC75The hotel room was very spacious and well-designed with a large comfortable bed. There’s also a sauna with a beautiful view of the city skyline. The location is just north of Berri-UQAM station which makes travel convenient, although the area itself isn’t particularly safe and during the summer months, it’s clear there are a lot of individuals suffering from homelessness, addiction, and mental health struggles who use the surrounding neighbourhood parks to hang out. The hotel staff were generally helpful although there were a few times we made requests to the front desk that needed following up. The amenities in the room itself felt very well-maintained. One downside was that there was no free bottled water provided and we had to buy water from the shop in the hotel lobby, which was heavily overpriced and we thought it was a bit ridiculous considering the price we were paying for the room. Overall, would recommend as it is a cheaper hotel than others but this comes with a price in terms of area safety and amenities provided by the hotel.
SSMJ ChowMidtown location is convenience. It is clean and comfortable. Little kitchen and a big fridge very helpful.
Parking 19 dollars per day. Good view!
MMatt88My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.
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