Australia: hotel con bar nella provincia di Queensland

Stayed at the Wyndham in Surfers Paradise for a family weekend away and overall it was a solid choice. As Gold Coast locals we didn’t really need the constant upsell on tours and activities, but I can see how interstate or overseas visitors would find that useful. The location is the real strength here — easy walking distance to Cavill Avenue, directly opposite Q1, and the observation deck nearby was great for the family. Very convenient without needing to constantly drive around Surfers. Our king-sized room was spacious, comfortable and worked well travelling with a young family. The hotel itself felt clean and well maintained. One thing worth noting for visitors is that the Hamilton Street beach entrance is still showing the effects of Cyclone Alfred from 2024, so beach access in that immediate area is not quite back to normal yet. That’s obviously outside the hotel’s control, but useful for travellers planning beach days. Overall, a good stay if you want a central Surfers Paradise base with plenty within walking distance.

We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.

First, our request for a high floor was kindly accommodated—we were given room 11825 on the 18th floor, which features panoramic ocean views and elegant interiors. Many thanks to your team for that. In fact, my wife has a special request: could we please have this same room every time we stay at Dorsett? Second, the thoughtful gesture of a card, chocolate, and a bottle of wine for our special occasion truly showed how much effort your team puts into making guests feel valued. Third, both my wife and our child absolutely loved the pool and jacuzzi at Star Grand. So overall, our stay was amazing, to say the least. But none of this would be possible without first acknowledging your wonderful hotel staff. You probably see hundreds of guests each day, yet you still take a personalized approach—staying in touch with each guest and understanding their individual needs. Honestly, I hope other hotels will follow your example and make this the gold standard for excellence in customer service. Our last two hotel bookings through Trip.com were disappointing, but fortunately, your hotel never lets us down. The gold-accented interiors are striking and have become a signature look of your hotel. We’ll remember them just as fondly as we remember landing at Singapore Changi Airport. We recently bought a new house and have been decorating with gold-colored furniture from Koala Living. After staying with you, we’ve realized that our inspiration was inadvertently drawn from your hotel rooms. We come to Dorsett every year and have never been disappointed. We look forward to returning again soon.

Novotel Surfers Paradise is my goto hotel when I am visiting the GC, I have generally had exceptional service here and have always felt welcome. Although I did not have breakfast this time , the buffet breakast is one of the best buffet breakfasts around. My only criticism is based on past experience which they seem to have gone to great lenths to improve on - that criticism is the wait times at check-inn used to be horrendous, but now with new procedures in place it is relatively somewhat seamless. The seaviews are pretty good , seen better but still pretty good all the same

La posizione è eccellente, con comodi mezzi di trasporto. La colazione era eccezionalmente buona, ben oltre le aspettative. Si trova accanto al Pullman. Le strutture sono un po' datate. Nel complesso, offre un ottimo rapporto qualità-prezzo.

La stanza non soddisfaceva le nostre aspettative, ci erano bug di letto, e non c'era ascensore nella zona in cui ci erano stati assegnati, non specificato, soprattutto considerando che mia moglie aveva subito un intervento chirurgico. Ho parlato con il direttore al checkout, perché la stanza richiede il controllo delle malattie il più presto possibile.

Avevo un buon soggiorno in questo hotel.  La posizione era perfetta e il letto e le mutandine erano sorprendenti Sarà certamente rimasto lì

I recently had a very pleasant stay at the Marriott Brisbane. The overall experience was delightful, starting with the warm and friendly check-in process. The room was clean, comfortable, and well-appointed, providing a relaxing environment for my stay. One of the highlights was the breakfast. The variety and quality of the food were impressive, with a range of options to suit all tastes. The service in the dining area was efficient and attentive, making for a great start to each day. The hotel's location is also convenient, making it easy to explore Brisbane's attractions. I highly recommend the Marriott Brisbane for anyone looking for a comfortable and enjoyable stay in the city.

Apart from the wonderful location at Surfers Paradise, this is really a no-frills type accommodation. It was my first time in a Mantra and was surprised of the condition of the place. The place looked ok at the lobby, but walking down the corridor to the room, I noticed all the rooms door seem to have chipped paint. Really looks like an old, unmaintained accommodation. Bathroom was old with shower curtain too short, leaving about a 40cm gap to the floor, so water splashed out all over the place during shower. No bottled water; there are coffee and tea-bags, though. Slippers cost $2.5. The buffet breakfast was alright.

Benché ho ricevuto la mia conferma di prenotazione da un terzo, in qualche modo ho mancato informazioni importanti di check-in dall'hotel che è senza chiave e non ha una ricezione sul posto. Grazie alla gentilezza degli stranieri, siamo riusciti a entrare nel foyer dove c'era un numero di contatti. Una volta che ho raggiunto il ricevitore, mi ha inviato il messaggio importante con le informazioni di check-in, e mentre andavamo a cena, abbiamo potuto aiutare un altro paio che avevano lo stesso problema. In generale, era un buon fermo. Ci siamo rimasti una buona notte in un letto confortevole, ma non c'erano le lampade laterali da letto e la lampada di parete vicino al letto non funzionava. La doccia era calda e la posizione è eccellente per accedere a una varietà di grandi ristoranti.