Appartamenti vacanze nella provincia di Giava Orientale, Indonesia

This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.

What a great place to stay to be honest with you all. I used to stay here with my family for staycation, this place is really giving us a good vibe! It's totally clean and the location is very good!!! There are a lot of shopping malls nearby too

Lantai seperti tidak pernah disapu dan dipel.

1. Friendly service 2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv, 3. Good amenities but towels are old, overused 4. Complimentary water n snacks 👍🏻 5. Hot/cold water dispenser in the apartment 👍🏻 6. Lamp plug wire was exposed 7. Cupboards/shelves were cracked/broken 8. Stained- scissors, towel, stool, sink, bathroom tiles 9. Trail of ants found in the bathroom but service staff came promptly to clean it 10. Kitchen area has a musty smell - maybe due to poor ventilation 11. Bathroom door handle cover was loose 12. Water flow was slow

Hotel nya bersih. Tapi pintu kamar mandinya agak rusak. Sulit di buka. Receptionistnya ramah tapi ga stay 24jam.

1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor. 2. When we turned on the faucet, a strong odor came from the drain or water pipe. 3. The blanket was too small, only suitable for one person. 4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit. Otherwise, the room was good, and the location is highly recommended.

Situato nel centro commerciale di Pakuwon e solo 1 minuto di distanza dal parco di Shanghai (sul luogo di salita in Surabaya) rendere questo edificio di valore ogni penny da prenotare. È facile raccogliere la chiave e depositarla. Hanno cucina se vuoi cucinare. Linen puzza “non buono”, ma non importa perché sono qui solo per una notte. Se hai qualcosa da fare in East Surabaya/Pakuwon, puoi considerare di rimanere qui.

Grandi camere per la famiglia. Piattaforma pulita e bella.Il bagno è ok, nessun bagno semplicemente standard. Forse in futuro costruiranno una piscina.

This time the room is a bit dirty with lots of stains. It seems like it cannot be cleaned anymore. Hoping next stay will be much better

L'appartamento è piccolo e indossato. Il vetro al muro della cucina si rompe. Il bagno è sporco anche. È necessario ristrutturare e fare qualche pittura. Il balcone è troppo piccolo e sporco. La posizione è molto buona, anche se è collegata al supermercato pakuwon.