I feel a little bit disappointed by the experience at this facility, especially given the premium price. Let’s start with the price, we were supposed to pay less than £400 for four nights, it ended up costing more than £500. We were on our honeymoon, so we didn’t mind too much about it, but we wouldn’t recommend paying by card as there are fees associated with this payment type, like a 5% surcharge and terrible exchange rate. The facilities are great, breakfast is satisfactory and most of the staff is competent, but I cannot stop comparing this experience to the one I had in Puerto Princesa at the Aziza hotel, where the staff was extremely attentive and overall awesome, for a fraction of the price (we paid 87£ for two nights there). On the first night, our room was swarming with flying ants, not ideal for such a premium establishment. Fortunately, we have been moved to another room, 209, which is probably clustered as a poolside premier. Unfortunately, the room has an internal door that connects to the other room, 210, so we had to listen to crappy music from some kids next door at 2AM. Not ideal. The electricity went out twice during our four nights stay, and in both occasions, the room’s electricity didn’t come back on when the generators where switched on, which resulted in the staff having to disable the RFID and leave the electricity on without the use of a card. During our stay, the staff has been doing repairs on the premises, which resulted in noises starting really early during the day. The supervisor apologies weren’t really convincing, I worked in hotels most of my life and I think it’s unacceptable to do works in the premises whilst the guests are about, even if it’s low occupancy season. Overall, the response to our issues was satisfactory, but I cannot help thinking that this establishment is not delivering the services and facilities they are selling. There are some positives though, like the pool and breakfast, which has improved since some of the oldest reviews have been written. I am sure the managers will learn from our experience and deliver a better service, but I also believe that given the location and overall experience, you should be able to find a better accommodation closer to the town centre (some reviewers mentioned the resort is 5 minutes to town, which is true if you have a scooter or get a tricycle but not if you are walking). This place might be perfect for a family with kids though, so if you’re like me and don’t really fancy having kids around, you might want to looks elsewhere.
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