Hotel a {{star}} a Kilmangiaro, ({{countryName}})

If you just look for an accommodation which is closed to the airport, then this is value of money. The staff is very friendly and helpful. They offer basic facilities.

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

Esperienza e servizio incredibili. Il personale era molto amichevole e utile. Uno dei membri del personale Josephine era molto utile nel aiutarmi a organizzare un pick-up aeroportuale, insieme al conducente. Vorrei consigliare al 100% di rimanere lì. Buona vibrazione anche.

L'hotel non sceglierebbe le foto, molto bella, il cibo può anche essere scelto

老闆人超級好。英語水平也很高。可以很順暢的交流。整體環境休閑，如果情侶，家庭過來度假非常適合選擇這裏。安逸休閑。小院子裏坐着發呆放空都很不錯。我手機丟在酒店，老闆還幫我保存，超級奈斯。

以為是個新民宿，其實應該已經經營頗有一段時間，房內設施就是90年代的招待所風格吧，鍾是壞的，鏡子正對着床，床頭無充電插座。洗手間水不穩定，忽冷忽熱，還不排水，無電梯，由服務員將行李拖上二樓。餐廳出餐慢，且周邊並無其他選擇了，反正衹住幾小時，還OK。服務員很熱情友好，公共位置佈置挺好的，性價比在當地算特別不錯了，不能要求太多。