Hotel a 3 stelle in Madhya Pradesh, India

I made a mistake when booking the number of nights, and they didn't care, making me pay for an extra night I didn't stay. In similar situations at other hotels, they canceled the extra night without a problem, regardless of the cancellation policy. In fact, two hotels in India did this on my last trip. This is the hotel in India where I've encountered the least polite reception staff, which is particularly surprising given that India is known for its excellent customer service. Some of the reception staff should read Gandhi's message that's displayed at the entrance to the reception area...they seem to have forgotten it. Otherwise, it's a very good and beautiful hotel; the rest of the staff is fantastic, from the restaurant staff to the very friendly gardener.

Mentre andai in viaggio di lavoro con la mia famiglia estesa, tra cui un bambino e un toddler, dovevo prendere una pausa indefinita per un soggiorno notturno. Prenota la stanza in hotel om. In generale, il soggiorno era senza saldatura con servizi impressionanti. Le dimensioni della stanza erano ottimali e igienica, e la cena era servita in camera a causa del clima incrementale (caldo) nella zona di cena e era apprezzata da ciascuno di noi. L'hotel dispone di un parcheggio adeguato, a pochi passi dal centro della città, ma non molto, e di personale di supporto decente.

Le acque calde sono terribili e in questo clima freddo. Mentre i mobili sono puliti, le scalpe delle sedie sono molto sporche. Non sono pulite né pulite per molto tempo. Il telefono n. della ricezione era scritto come 204 che ha causato confusione e irritazione ad altri clienti la cui camera ni. Era 204. E' stato poi sbattuto. A differenza delle scarse strutture, il personale BEVAVIOUR E POLITENESS E IL ricevimento era eccellente. --------- Non ho fatto foto delle sporche cuscinetti a sedia, perché sarebbe stato molto dannoso per l'hotel. Per favore chiedere loro di sostituire le cuscinetti o almeno pulire se possibile.

The chef and breakfast staff were great. But When I arrived, there was no towel, toilet paper, the bedding had oily and brown stains, and the phone was broken. I tried to use Google pay, but the receptionist had been charging a cell phone and let the payment system go dead. She seemed to be trying to act like a child instead of a professional. They're doing construction on the roof and carrying bags of cement billowing dust into the air. The property was full of haze. I suffered extreme irritation to my eyes and throat to the point I couldn't sleep.

- Bene.

The stay here at shiva palace was worth the money. Newly built property with almost all the amenities and staff very helpful and cooperative.

Hotel staff is good they attend as Soon as they can. Service is excellent. But Hotel room was not so cleaned it is like an average hotel room. Food and restorent service is good. Air conditioner is below average.

Overall it was good but little small space. Avg rooms. We need to ask for every prerequisite like dental kit and all. Location not found easily.